Legal Hold Notification release notes
Summarize
Summary of Legal Hold Notification Release Notes
The ServiceNow® Legal Hold Notification application is designed to assist organizations in managing their obligation to preserve relevant information when a legal hold is issued. This new application, available in the Yokohama release, facilitates the creation of legal hold notifications, the addition of custodian details, and the dispatch of notices for preserving legal documents.
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Key Features
- Streamlined Legal Hold Workflow: Create legal hold matters, assign custodians, issue notices, track acknowledgments, and ensure compliance efficiently.
- Custodian Engagement: Send notifications and reminders to custodians to encourage timely acknowledgment and accountability.
- Legal Hold Matter Management: Submit, update, track, and close legal hold matters through a simplified process that promotes compliance.
- Acknowledgment Tracking: Record custodian acknowledgments to confirm their responsibility in preserving data.
- Closure Process: Officially close legal hold matters while storing detailed information about preserved data to mitigate legal risks.
Key Outcomes
By implementing the Legal Hold Notification application, organizations can enhance compliance, reduce legal risks, and streamline the legal hold process. This results in improved accountability and efficient data preservation practices. To activate, request the application from the ServiceNow Store, which also provides access to additional resources and browser support information.
The ServiceNow® Legal Hold Notification application helps organizations manage their legal obligation to preserve relevant information when a legal hold is issued. It enables you to create legal hold notifications, add custodian details, and send notices to preserve legal hold-related documents. Legal Hold Notification is a new application in the Yokohama release.
Legal Hold Notification highlights for the Yokohama release
- Streamlined legal hold life cycle: Streamline the legal hold workflow by enabling you to create legal hold matters, assign custodians, issue notices, track acknowledgments, and ensure compliance throughout the process.
- Enhance custodian engagement by sending them legal hold notifications and reminders to ensure timely acknowledgment and accountability throughout the legal hold process.
- Reduce legal risk compliance with a controlled closure process. When the legal hold is officially closed, the Legal Hold Notification application stores detailed information about the preserved data.
See Legal Hold Notification for more information.
Legal Hold Notification features
- Legal hold matter management
- Manage legal hold matters by submitting, updating, tracking, and closing them through a streamlined process that reduces effort and ensures organizational compliance.
- Submitting legal hold matter
- Submit a legal hold matter to initiate the data preservation process when a legal hold is issued.
- Issuing legal hold notice
- Issue a legal hold notice to custodians to initiate timely data preservation, ensure accountability, and reduce the risk of data loss.
- Legal hold notice acknowledgement
- Record custodian acknowledgments of legal hold notices to confirm their responsibility to preserve data and ensure accountability.
- Assign new custodians
- Assign newly identified custodians to existing legal hold matters to ensure comprehensive and up-to-date data preservation.
- Acknowledge reminders
- Send reminders to custodians who haven’t acknowledged legal hold notices to ensure accountability in data preservation.
- Closing legal hold matter
- Close a legal hold matter once the hold is lifted to complete the data preservation life cycle.
Activation information
Install Legal Hold Notification by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Browser requirements
The Legal Hold Notification application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see Browser support.