Now Assist for Collaborative Work Management release notes
Summarize
Summary of Now Assist for Collaborative Work Management Release Notes
Now Assist for Collaborative Work Management (CWM) is a new ServiceNow application introduced in the Yokohama release that leverages generative AI to enhance productivity within the CWM workspace. This application helps users perform tasks faster and more efficiently by automating routine actions and providing AI-driven assistance for task management and document handling.
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Key Features
- Task Generation from Docs: Automatically create CWM tasks based on the content of your collaborative documents. Now Assist suggests task recommendations which users can refine and modify before adding them to a chosen board, streamlining task creation.
- Summarize and Paraphrase Docs Content: Use AI capabilities to summarize entire documents or selected text blocks, or to paraphrase content by elaborating, shortening, or refining it. This saves time in digesting and editing collaborative documents.
- Usage Measurement Updates: Starting with Yokohama Patch 5, usage measurement for Now Assist shifted from a 365-day look-back to a 365-day burn-down model, resetting at the contract anniversary, enabling clearer tracking of AI usage.
- Default Skill Activation: For new customers, certain Now Assist skills are enabled automatically upon installation. Existing customers upgrading to Yokohama Patch 11 will have previously unconfigured skills turned on by default, while any manually disabled skills remain off.
- Access Control for AI Agents and Workflows: Configure access control lists (ACLs) to manage who can discover and activate AI agents and agentic workflows through AI Agent Studio. This includes specifying dynamic or AI user behavior and controlling availability to authenticated or public users.
Activation and Deployment
Now Assist for Collaborative Work Management is available through the ServiceNow Store. Customers must request installation from the store and can access cumulative release notes and app versions there. This facilitates easy adoption and keeps customers informed of updates.
Related Applications
The Now Assist for CWM application integrates with the Collaborative Work Management platform, which serves as a central hub for planning, visualizing, managing, and collaborating on team work. The AI-powered assistance enhances this experience by reducing manual effort and increasing efficiency.
The ServiceNow® Now Assist for Collaborative Work Management (CWM) application uses generative AI skills to improve time to value for the tasks you perform in the CWM workspace. Now Assist for CWM is a new application in the Yokohama release.
Now Assist for Collaborative Work Management highlights for the Yokohama release
- Review changes to Now Assist usage measurement.
- Some Now Assist skills, agents, and agentic workflows are on by default.
- Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
- Help increase efficiency by automatically creating tasks from the context of your CWM Docs and adding them to the required Board.
- Enable saving time by summarizing and paraphrasing blocks of content or a whole page in CWM Docs using generative AI capabilities.
See Now Assist for Collaborative Work Management (CWM) for more information.
Now Assist for Collaborative Work Management features
- Generate tasks from Docs in Collaborative Work Management (CWM)
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Help increase efficiency and save time by using Now Assist to automatically generate CWM Tasks for your Board. Using the information in your doc, Now Assist provides task recommendations. You can choose to refine or modify these recommendations. You can iterate multiple times to tweak the task recommendations according to your requirements.
After you're satisfied with the recommendations, Now Assist can help you add these tasks to a board of your choice.
- Summarize and paraphrase Docs content
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Use Now Assist capabilities to refine selected content in docs, or to get a summary of the whole document.
- Summarize, elaborate, or shorten selected text.
- Summarize the entire content on the page.
Changed in this release
- Yokohama Patch 11
- Changes to Now Assist usage measurement
- Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
- Some Now Assist skills are turned on by default
- The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills are turned on automatically.
- Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
- Configure ACLs for AI agents and agentic workflows
- Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.
Activation information
Install Now Assist for Collaborative Work Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.