Now Assist for Enterprise Architecture (EA) release notes

  • Release version: Yokohama
  • Updated March 7, 2025
  • 3 minutes to read
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    Summary of Now Assist for Enterprise Architecture (EA) Release Notes

    The Now Assist for Enterprise Architecture (EA) application, introduced in the Yokohama release, integrates generative AI capabilities into the Enterprise Architecture Workspace. It enables ServiceNow customers to summarize Architectural Decision Records (ADR) and generate Enterprise Modeling and Visualization diagrams to better understand and communicate architectural decisions and business application hierarchies.

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    Key Features

    • Architectural Decision Records (ADR) Summarization: Use AI to summarize ADRs within the Enterprise Architecture Workspace, providing clear insights into architectural decisions and their backgrounds.
    • Enterprise Architecture Diagramming AI Agent: Generate and summarize diagrams representing business application hierarchies and visual enterprise models, enhancing clarity and documentation.
    • Virtual Agent Integration: Request business applications or digital integrations through an interactive generative AI experience embedded in the ServiceNow Virtual Agent.
    • Agentic Workflow and Skill Management: Some Now Assist skills and AI agents are enabled by default for new and upgrading customers, with configurable access control lists (ACLs) to control who can discover and trigger AI agents and workflows.
    • UI Updates: Renaming of AI agents and menu options improves clarity and usability within the Now Assist Admin interface.

    Activation and Licensing

    Now Assist for Enterprise Architecture (EA) requires activation of the corresponding plugin and an Enterprise Architecture Pro plus license. This ensures access to the AI-powered features tailored to enterprise architecture needs.

    Usage Measurement and Configuration

    • Usage measurement for Now Assist transitioned to a 365-day burn-down model resetting annually at the contract anniversary, improving tracking accuracy.
    • Customers can configure ACLs in AI Agent Studio to specify AI agents’ behavior (dynamic user or AI user) and define availability scopes (authenticated users or public).

    Related Features

    • Now Assist Admin Console: Provides centralized setup, configuration, and monitoring tools for Now Assist applications.
    • Now Assist Panel and Skills: Offer tailored generative AI skills supporting diverse workflows, including content summarization, to enhance productivity and self-service capabilities.

    Practical Benefits for ServiceNow Customers

    By leveraging Now Assist for Enterprise Architecture (EA), customers gain AI-driven summarization and diagramming tools that simplify complex architectural documentation. This improves communication, accelerates decision understanding, and supports efficient management of enterprise architecture artifacts. The integration with Virtual Agent further streamlines interaction with enterprise architecture data, empowering users to request and register applications and integrations interactively.

    The ServiceNow® Now Assist for Enterprise Architecture (EA) application introduces generative AI skills into the Enterprise Architecture Workspace. You can summarize Architectural Decision Records (ADR) in the Enterprise Architecture Workspace. Now Assist for Enterprise Architecture (EA) is a new application in the Yokohama release.

    Now Assist for Enterprise Architecture (EA) highlights for the Yokohama release

    Yokohama Patch 11
    • Review changes to Now Assist usage measurement.
    • Some Now Assist skills, agents, and agentic workflows are on by default.
    • Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.

    Yokohama Patch 1: Generate and summarize Enterprise Modeling and Visualization diagrams for business applications hierarchy, using the Enterprise architecture diagrams AI agent.

    Yokohama Early Availability
    • Generate a summary of Architectural Decision Records (ADR) in the Enterprise Architecture Workspace.
    • Request a business application or a digital integration using Now Assist in ServiceNow® Virtual Agent.

    See Now Assist for Enterprise Architecture (EA) for more information.

    Important:
    Now Assist for Enterprise Architecture (EA) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Now Assist for Enterprise Architecture (EA) features

    Yokohama Patch 1 Using Enterprise Architecture Diagramming AI agent
    Use the Enterprise architecture diagrams AI agent to create Enterprise Modeling and Visualization diagrams for business applications hierarchy and summarize them.
    Yokohama Early Availability Now Assist for Enterprise Architecture (EA)
    • Use the ServiceNow® Now Assist for Enterprise Architecture (EA) application to summarize Architectural Decision Records (ADR) in the Enterprise Architecture Workspace. Use the Architectural Decision Records (ADR) to explain your infrastructure. ADR is a type of artifact that helps you to understand the background of a specific architectural decision.
    • Register a business application and a digital integration with an interactive generative AI experience using Now Assist in Virtual Agent. For more information, see Now Assist for Enterprise Architecture (EA).

    UI changes

    Yokohama Patch 3 Agentic workflow name update
    Renamed the Enterprise Architecture Diagrammer AI agent to Enterprise architecture diagrams AI agent.
    UI name updates
    • In the All menu, renamed the Features option under Now Assist Admin to Skills.
    • On the Now Assist Admin page, renamed the Now Assist Features tab to Now Assist Skills.

    Changed in this release

    Yokohama Patch 11
    Changes to Now Assist usage measurement
    Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
    Some Now Assist skills are turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
    Configure ACLs for AI agents and agentic workflows
    Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.

    Activation information

    Now Assist features are available with activation of the Now Assist for Enterprise Architecture (EA) plugin. The Now Assist for Enterprise Architecture (EA) application requires an Enterprise Architecture Pro plus license. For more information, see Install Now Assist plugins.

    Related ServiceNow applications and features

    Now Assist
    Help improve productivity and efficiency in your organization, deliver better self-service, recommend actions, provide answers, and empower your users to search more effectively.
    Now Assist Admin console
    The Now Assist Admin console provides you with quick and effortless access to the important information that you must set up, configure, and monitor in Now Assist applications and features.
    Now Assist panel
    Use the Now Assist panel to interact with and get assistance from generative AI.
    Now Assist skills
    Now Assist products provide generative AI skills that are tailored to meet the needs of users in different workflows, including content summarization in docs.