Now Assist for Operational Technology Manager (OTM) release notes
Summarize
Summary of Now Assist for Operational Technology Manager (OTM) Release Notes
Now Assist for Operational Technology Manager (OTM) is a new ServiceNow application introduced in the Yokohama release. It is designed to streamline management of Operational Technology (OT) device data within the Industrial Workspace. The application supports efficient handling of OT configuration data through enhanced search and data import workflows.
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This feature is part of the ServiceNow AI Platform and requires activation of the Operational Technology Manager (com.snotfoundation) application. It is available via the ServiceNow Store.
Key Features
- OT CMDB Search Function: Enables faster location of OT configuration items and device information within the OT Configuration Management Database (CMDB) tables.
- Import OT Device Spreadsheet Agentic Workflow: Simplifies the process of uploading, validating, and importing OT device inventories into the OT CMDB using an automated workflow.
- Default Activation of Skills and Agentic Workflows: Certain Now Assist skills, agents, and workflows are enabled by default upon installation or upgrade, making them readily available to users with appropriate roles.
- Role Masking for Security: Allows administrators to restrict roles and privileges assigned to agentic workflows and AI agents, ensuring controlled access during execution. Proper configuration of security controls and data access settings is required to manage these roles effectively.
- Updated Usage Measurement Model: Since Yokohama Patch 5, Now Assist usage measurement has shifted to a 365-day burn-down model, resetting at the contract anniversary date to provide more accurate usage tracking.
Activation and Configuration
To use Now Assist for OTM, customers must activate the Operational Technology Manager application. Role configurations may be necessary to utilize agentic workflows and AI agents fully. Security controls should be defined to include roles associated with these workflows to ensure proper access management.
Benefits for ServiceNow Customers
- Improved operational efficiency by quickly searching and managing OT device data within the CMDB.
- Automated import processes reduce manual effort and errors when onboarding OT device inventories.
- Enhanced security and compliance through role masking and controlled access to AI-driven workflows.
- Transparent and consistent usage measurement aligned with contract terms.
The ServiceNow® Now Assist for Operational Technology Manager (OTM) application helps streamline processes in the Industrial Workspace related to your Operational Technology (OT) device data. Now Assist for Operational Technology Manager (OTM) is a new application in the Yokohama release.
Now Assist for Operational Technology Manager (OTM) highlights for the Yokohama release
- Review changes to Now Assist usage measurement.
- Some Now Assist skills, agents, and agentic workflows are on by default.
- Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
- Find OT Configuration Management Database (CMDB) records more quickly by using the OT CMDB search function.
- Simplify the upload, validation, and import of your OT device data by using the Import OT device spreadsheet into OT CMDB agentic workflow.
See Now Assist for Operational Technology Manager (OTM) for more information.
Now Assist for Operational Technology Manager (OTM) features
- Yokohama Patch 10
- Search for related records in an OT CMDB table
- Use the OT CMDB search function to find an OT configuration item (CI) and OT device information in an OT CMDB table.
- Upload, validate, and import your OT device inventory spreadsheet using the Import OT device spreadsheet into OT CMDB agentic workflow
- Use the Import OT device spreadsheet into OT CMDB agentic workflow to begin the process for uploading, validating, and importing your OT device inventory into ServiceNow.
Changed in this release
- Yokohama Patch 11
- Changes to Now Assist usage measurement
- Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
- Some Now Assist skills, agents, and agentic workflows are turned on by default
- The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be
needed to use the skill. The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically.
- Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.
- Role masking
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Role masking enables users to limit the roles and privileges of agentic workflows during tool execution. Agentic workflows and their AI agents that get installed with Now Assist applications are assigned pre-defined roles. If you select Users with specific roles for user access, you must configure the security controls to include these roles. Data access settings must also include these roles. For the instructions to change the security controls, see Define security controls for an agentic workflow.
Activation information
Now Assist for Operational Technology Manager (OTM) is a ServiceNow AI Platform feature that is available with activation of the Operational Technology Manager (com.sn_ot_foundation). For details, see Install Operational Technology Manager.