On-Call Scheduling release notes
The ServiceNow® On-Call Scheduling application helps you verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Yokohama release.
On-Call Scheduling highlights for the Yokohama release
Control whether an on-call schedule or shift record link in all major on-call email notifications redirects you to Service Operations Workspace (SOW) or to the classic UI16 interface in On-Call Scheduling.
See for more information.
Changed in this release
- Email redirection behavior for links in major on-call schedule email notification
- In all major on-call schedule or shift email notifications, you can now decide where the links to an on-call schedule or shift record are redirected. Instead of an on-call schedule or shift record automatically opening in
the classic UI16 interface in On-Call Scheduling, the record can be opened in SOW. The on-call schedule or shift record link in an email notification opens in SOW only if the following conditions are met:
- The Redirect SOW Email notification (sow_email_notification_redirect) property is set to true.
- The Redirect SOW Email notification for On-call scheduling (sow_email_notification_redirect.on_call) property is set to true.
- You have the sn_sow_user role.
The ITSM Notifications Redirection (com.snc.itsm.notifications_redirection) plugin is installed and activated automatically to support this behavior.
Activation information
On-Call Scheduling is available with activation of the ServiceNow AI Platform
On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see . Activating this plugin activates the following third-party libraries:
- FullCalendar library
- DHTMLX scheduler
Note:
The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.