Operational Technology Manager release notes

Operational Technology Manager highlights for the Yokohama release

View the Operational Technology Manager (OT) device-to-device connections with additional information such as port and protocol values.
Review the OT applications and versions that you have installed on the About Industrial Workspace page.
Keep your OT device data updated by using the Configuration Management Database (CMDB) OT class model updates and UI enhancements.
Track your OT device data with the new Operational Technology Visibility dashboard.
Group OT devices using CMDB groups to support non-CMDB tables that must be converted from IT to OT.
Keep your OT device data updated by using the Configuration Management Database (CMDB) OT class model updates and UI enhancements.
Improve the processes for importing and classifying your OT device data with updates and UI enhancements for the Pre-import OT Worksheet Entry Review (POWER) tool.

See Operational Technology Manager for more information.

Important:

Operational Technology Manager is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Yokohama release

About the Industrial Workspace page

Use the About Industrial Workspace page on the ServiceNow AI Platform to view the OT applications and the versions that you have installed on your instance.

Search for a record in the Industrial Workspace

Search for CMDB tables in the Industrial Workspace to find CMDB related records. The search function was previously limited only to other Operational Technology records.

Check whether an OT device is virtual

Check whether an OT device is virtual using the Is Virtual field for OT devices in the following categories:

OT Supervisory System
OT Control System
OT Field Devices
Unclassed OT Devices

Create remediation tasks for invalid staging records from an import task

After validating the imported staging records, create remediation tasks for invalid staging records directly in the import task record.

Operational Technology Visibility dashboard

Track your OT data across different sites with the Operational Technology Visibility dashboard available in the Industrial Workspace.

Automatic conversion of IT to OT devices using CMDB groups: Use CMDB groups to group IT configuration items (CIs) based on additional information, such as software installed, so that you can convert the CIs to OT devices.
Mapped equipment model entity for your OT devices: Identify the equipment model entity that your OT devices are mapped to in the Industrial Workspace and help group your device data by equipment model entity.

Important actions configuration on the OT Action-Oriented Landing Page: Configure the OT Action-Oriented Landing Page by using the Sort items field for your important actions.

CMDB OT class model updates

Leverage an enhanced OT user experience and make additional configurations for your OT devices with the following CMDB OT class model updates:

The OT Device Network Connection [sn_ot_device_network_connection] table references the CMDB CI relationships [cmdb_rel_ci] table to support device-to-device connections on the OT network.
The Key Value [cmdb_key_value], Software Instance [cmdb_software_instance] and Firmware Install [cmdb_firmware_install] table references were added to the OT view on IT and OT classes.
The Backup Storage Information [cmdb_backup_storage_information] and Backup Job Execution History [cmdb_backup_job_execution_history] tables reference the CMDB CI relationships [cmdb_rel_ci] table to support backup management use cases.
Product Instance Identifier was added as an identifier for the OT Identification Rule.
The OT backup management model was added to help you store multiple backups against a configuration item.
Firmware Installation [cmdb_firmware_install], Key Value [cmdb_key_value], and Software Instance [cmdb_software_instance] tables were added as a related entry for OT classes.
The ire_criterion_attribute attribute was added to the OT Entity [cmdb_ot_entity] table to act as a criterion attribute for an OT entity-related entry.
Optional conditions to filter the records during identification and reconciliation were added to the OT identification rules.
The OT Class Mapping Template [ot_class_mapping_template] table was introduced to capture class mappings used for Service Graph Connectors.
Required conditions were added under Advanced Configuration that must be met for lookup identification rules.
Industrial printer (industrial_printer) was added as an OT device type.

Pre-import OT Worksheet Entry Review (POWER) tool updates

Import OT devices with distributed Microsoft Excel spreadsheets to help manage your OT system and its devices. The Pre-Import OT Worksheet Entry Review (POWER) tool includes the following new functionality:

Improve validations with access to ISA sites using the cmdb_ot_isa_viewer role that has been added to the ot_staging_user role needed for running validations.
Upload, validate, and import Microsoft Excel spreadsheet data for the Service Graph Connector for Microsoft Excel by creating an import task and attaching the spreadsheet to the import task record.
Firmware Installation records can be created when a firmware version is available.
OT entity update issues can be resolved through the Service Graph Connector for Microsoft Excel.
The new Industrial Core plugin (com.sn_ot_core) is required for class mapping when using the Service Graph Connector for Microsoft Excel.

UI changes

The Key Value [cmdb_key_value], Software Instance [cmdb_software_instance], and Firmware Install [cmdb_firmware_install] related lists were added to the OT view on IT and OT classes to view the following information:

Information related to the OT device populated through the integrations and captured as Key Value pairs.
Software installed on the OT device if Software Asset Management isn't available.
Firmware associated with the OT device.

You can view these related lists on the ServiceNow AI Platform® and in the Industrial Workspace Admin.

OT Excel SGC - Import Task list module in the Industrial Workspace

The OT Excel SGC - Import Task list module has been added to the Industrial Workspace list view. From the available lists, you can access the import task functionality for the Service Graph Connector for Microsoft Excel.

OT Excel SGC - Remediation Task list module in the Industrial Workspace

The OT Excel SGC - Remediation Task list module has been added to the Industrial Workspace list view. From the available lists, you can access the remediation task records created from an import task.

View and edit device to device connections

The Device to Device Connections list has been added to the OT Network menu available in the Industrial Workspace List view. You can view the device connections in detail using this list. Also, the Device to Device Connections related list was added to the Related Records tab on the OT device record in the ServiceNow AI Platform.

Is Virtual field for OT devices

Identify whether an OT device is virtual through the Is Virtual field added to the OT device form in the Industrial Workspace.

OT Subnet Mappings related list

The OT Subnets related list has been renamed OT Subnet Mappings in both the Industrial Workspace and the ServiceNow AI Platform when viewing an OT device record.

Manufacturer and Model Number fields

The Manufacturer and Model Number fields have been removed from the OT device list and form views on both the ServiceNow AI Platform® and in the Industrial Workspace.

Request chart in the OT Action-Oriented Landing Page

A chart for OT requests was added to the OT Action-Oriented Landing Page so you can track your requests in the Industrial Workspace.

Sort items field in the OT Action-Oriented Landing Page

The Sort items field was added to the OT Action-Oriented Landing Page under the Important Actions section.

Mapped Equipment Model Entity column

The Mapped Equipment Model Entity column was added to the Industrial Workspace and ServiceNow AI Platform list views for OT devices. Use this column to identify the equipment model entity an OT device is mapped to.

Dashboard Library icon

The Dashboard Library icon (

) was added to the Industrial Workspace and contains the available dashboards for Operational Technology, including the Operational Technology Visibility dashboard.

Site filter on the Operational Technology Visibility dashboard

A site filter was added to the Operational Technology Visibility in the Industrial Workspace so you can filter the displayed data by a chosen site.

Changed in this release