Quote Management release notes
Summarize
Summary of Quote Management release notes
The ServiceNow® Quote Management application allows sales agents to generate and manage sales quotes for customers efficiently. The Yokohama release introduces enhancements that improve sales agreement management, pricing transparency, document generation, and product recommendations within quotes.
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Key Features
- Sales Agreement Integration: Agents can now create new sales agreements or apply existing ones directly to quotes. When linked, the quote’s products and services sync with the sales agreement, filtering catalogs and pricing accordingly.
- Price Adjustment Visibility: Sales agents gain detailed insights into how price adjustments affect base and list prices, increasing transparency in quote pricing.
- Quote PDF Generation: Agents can generate branded PDF documents of quotes, designate signers, and send documents for electronic signatures through DocuSign by integrating the DocuSign eSignature Spoke plugin.
- Hierarchical Quote Line View: Quotes can be viewed in a hierarchical list format, enabling agents to see parent-child relationships among quote line items for better organization.
- Product Offer Recommendations: Agents receive suggestions for upselling or cross-selling products that complement the items in a quote, enhancing sales opportunities.
Deprecations
The Subscription start and end date fields have been deprecated since Q2 2024. Use Contract start and end dates instead to manage subscription terms for recurring products.
Activation Information
Quote Management can be installed via the ServiceNow Store. To enable DocuSign integration for electronic signature workflows, the DocuSign eSignature Spoke plugin (sndocusignspoke) must be added. The ServiceNow Store provides access to this and other related applications.
Related Applications
- Customer Service Management: Provides agents with visibility into quotes and integrates with sales agreements.
- Opportunity Management: Offers product recommendations and enables smooth conversion from opportunities to quotes.
- Product Catalog Management: Helps catalog administrators create and maintain product catalogs with pricing for quote creation.
- Pricing Management: Allows pricing administrators to set and control product pricing and adjustments used in quotes.
- Order Management: Supports order fulfillment for customer orders initiated through sales agreements.
The ServiceNow® Quote Management application enables your sales agents to generate and manage sales quotes for your customers. Quote Management was enhanced and updated in the Yokohama release.
Quote Management highlights for the Yokohama release
- Enable agents to manage sales agreements in quotes.
- Enable agents to view the price adjustments that are applied to the base and list price of a product in a quote.
- Enable agents to create PDF documents from a quote using the ServiceNow PDF generator.
- Use the hierarchical list view to view parent and child relationships within quote lines.
- Provide agents with offer recommendations to upsell or cross-sell products that complement products in quotes.
See Quote Management for more information.
New in the Yokohama release
- Apply a sales agreement to a quote in Quote Management
- Create a new sales agreement or apply an existing sales agreements to a quote. When a sales agreement is enabled in a quote, the products and services added to the quote are also added to a sales agreement. When an existing sales agreement is added to a new quote, the catalog is filtered to show the products and options from the sales agreement, the price list is set to the agreement price list, and the sales agreement line is referenced on quote line.
- View price adjustment details for a quote line item
- Agents gain visibility into the price adjustments that were applied to the base and list price of the product ordered. This provides sales agent the visibility of how the net price is determined.
- Quote PDF documents generation
- Generate a quote PDF document. Quote PDF documents can have designated signers and be emailed to customers for signatures through Docusign. Customers can also create PDF templates that reflect customer branding and logos.
- Hierarchical quote line list view
- View quote lines as a hierarchical list. Agents can then view parent and child relationships for quote line items.
- Product offer recommendations for quotes
- Enable your agents to get product offer recommendations that complement or supplement existing products within a quote.
Deprecations
The Subscription start date and Subscription end date have been deprecated starting with the Q2 2024 release. Use the Contract start date and Contract end date to calculate Terms for setting subscriptions for recurring products.
Activation information
Install Quote Management by requesting it from the ServiceNow Store.
To add Docusign plugin to the Quote Management PDF document function, use the Docusign eSignature Spoke plugin (sn_docusign_spoke).
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.