ServiceNow Add-in for Microsoft 365 release notes
The ServiceNow Add-in for Microsoft 365 provides an extensible framework to invoke multi-department service workflows in ServiceNow®Employee Center embedded in Microsoft 365 apps. ServiceNow Add-in for Microsoft 365 is a new application in the Yokohama release.
ServiceNow Add-in for Microsoft 365 highlights for the Yokohama release
- Access any catalog form in Employee Center and submit requests within Microsoft 365 apps.
- Load any ServiceNow form or navigate to a link in Employee Center.
- Map message or appointment fields in Microsoft Outlook to be auto-populated in ServiceNow catalogs or forms.
- Configure extension points to support messages and appointments in read and compose modes.
See ServiceNow Add-in for Microsoft 365 for more information.
ServiceNow Add-in for Microsoft 365 features
- Create a manifest file
- Create a manifest file with the configurations that you want to enable for the ServiceNow Add-in for Microsoft 365.
- Map email fields to a catalog item
- Map fields from an email or meeting invite to copy and auto-populate a catalog form.
- Map email fields to a form
- Map fields from an email or meeting invite to copy and auto-populate a ServiceNow form.
- Configure single sign-on for ServiceNow Add-in for Microsoft 365
- Enable employees to access the add-in from any Microsoft 365 app without having to sign in to Employee Center.
Activation information
Install ServiceNow Add-in for Microsoft 365 by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Additional requirements
You must have Microsoft Outlook 2019 or a later version to use ServiceNow Add-in for Microsoft 365.