Yokohama Patch 8 Hotfix 4

  • Release version: Yokohama
  • Updated January 29, 2026
  • 1 minute to read

    • The Yokohama Patch 8 Hotfix 4 release contains fixes to these problems.

    Build information:
    Build date: 01-25-2026_1918
    Build tag: glide-yokohama-12-18-2024__patch8-hotfix4-01-23-2026
    Important:
    For more information about how to upgrade an instance, see ServiceNow upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    Advanced Work Assignment

    PRB1982818

    		 After removing a service channel, the current universal capacity of the agent isn't decreased After removing a service channel from the 'Available' presence state, the universal capacity for the existing documents related to that channel shouldn't be considered.
    1. Create a service channel ('Chat-test').
    2. Add it to the 'Available' presence state in awa_presence_state.
    3. Create related queues and assignment eligibility pools.
    4. Create a universal capacity record for the agent ('Beth Anglin').
    5. Make the agent 'Available'.
    6. Create documents for that and let those be assigned to the agent.
    7. Observe that the current universal capacity of the agent is increased.
    8. Remove the service channel from the 'Available" presence state in awa_presence_state.

    Observe that the current universal capacity of the agent stays the same. In Xanadu and Zurich, the current universal capacity gets decreased.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.