Now Assist for App Engine

  • Release version: Zurich
  • Updated June 2, 2026
  • 2 minutes to read
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    Summary of Now Assist for App Engine

    Now Assist for App Engine enables ServiceNow customers to enhance custom applications using AI agents and skills. It leverages artificial intelligence and machine learning to provide intelligent automation capabilities within the App Engine environment, helping to streamline processes and improve application functionality.

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    Important Availability Considerations

    • Not all AI model providers or features are available for customers with in-country SKUs or in certain restricted environments, including FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, and regulated markets.
    • Availability varies by region and data center location; customers should monitor release updates and relevant ServiceNow Knowledge Base articles for the latest information.

    AI Limitations and Responsibilities

    Because Now Assist uses AI and machine learning, the outputs may not always be fully accurate, complete, or appropriate. Customers are responsible for:

    • Testing and validating AI-generated results for their specific use cases.
    • Applying human oversight to review and approve outputs.
    • Avoiding sole reliance on AI outputs for critical decisions, especially in high-impact domains such as healthcare, finance, legal, security, or infrastructure.
    • Adhering to ServiceNow’s AI Acceptable Use Policy, which governs appropriate use and may be updated over time.

    Data Processing and Privacy

    Now Assist for App Engine processes data by transferring it from customer instances to centralized ServiceNow environments, which may reside in different geographic regions or third-party cloud providers like Microsoft Azure. Data is managed according to ServiceNow’s internal policies and compliance standards.

    Data Collection and Opt-Out Options

    ServiceNow collects inputs, outputs, and edits related to Now Assist usage to improve AI models and products. Customers have the option to opt out of future data collection at any time, ensuring control over their data sharing preferences.

    Getting Started and Support

    ServiceNow customers can explore concepts, configure Now Assist for App Engine, and utilize its AI capabilities to enhance custom applications. For troubleshooting or assistance, resources include the ServiceNow Community, Known Error Portal, and Customer Service and Support.

    Use Now Assist for App Engine to supercharge custom applications with AI agents and skills.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.