Now Assist tools and AI files in ServiceNow Studio

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Now Assist tools and AI files in ServiceNow Studio

    ServiceNow Studio in the Zurich release includes several Now Assist tools that leverage generative AI to improve productivity and streamline app development. These tools enable conversational app creation and automatic app summary generation, helping you efficiently build and manage applications directly within the Studio environment.

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    Key Features

    • Now Assist for app generation: Allows you to create or update apps using a conversational interface powered by ServiceNow Otto for Creator. This tool is accessible from the Studio home page near user preferences or on the new custom application creation page. After interacting with the tool about your app requirements, Otto generates a modifiable app framework for you.
    • Now Assist for app summary generation: After app creation, this tool generates concise summary descriptions of your app’s contents and purpose. These summaries can be used as your app’s description to facilitate better app governance and help identify duplicate applications.
    • AI metadata types: You can add Agentic Workflows, AI Agents, and Skills as AI files within your applications. These open in AI Agent Studio for editing. When changes are made, you must reload the app details to capture updates. Note that AI options appear only after AI components are installed and configured.

    Practical Benefits for ServiceNow Customers

    • Accelerates app development by using natural language conversations to generate initial app structures.
    • Enhances app management through AI-generated summaries that improve visibility and governance of your app portfolio.
    • Supports advanced AI customization via editable AI files within your apps, enabling tailored agentic workflows and skills.

    Next Steps and Resources

    To maximize these capabilities, ensure that AI components are installed and configured in your environment. Explore provided ServiceNow resources such as the AI capabilities documentation, Admin Hub, Agentic development guides, and Now Assist Skill Kit for deeper understanding and advanced usage of AI tools in Studio.

    Several Now Assist tools are available for you to use in ServiceNow Studio. AI files provide ways to use generative AI to enhance user productivity and efficiency through conversation and proactive experiences.

    The main AI tools you can use in ServiceNow Studio are ServiceNow Otto for Creator skills called Now Assist for app generation and Now Assist for app summary generation. Now Assist for app generation enables you to create apps using a conversational interface right in ServiceNow Studio. Now Assist for app summary generation enables you to create summary descriptions of your app that you can use as a short description for your app.

    Now Assist for app generation

    Get started creating an app quickly using Now Assist for app generation. From the main ServiceNow Studio home page, you can quickly use AI to create or update an app. After having a conversation about the app that you want to create, ServiceNow Otto for Creator generates the app that you can modify.

    Access Now Assist for app generation on the main home page next to your user preferences, or on the same page as creating a new custom application.

    Use Now Assist to help you create an app, accessible from the home page menu bar or the New Custom Application workflow.

    For more information, see Now Assist for app generation in ServiceNow Studio.

    Now Assist for app summary generation

    After you have created your app, you can use Now Assist for app summary generation to create a summary of the contents and purpose of your app. Rate or update the summary, and use it as the description for your app. Good app descriptions can enable you to govern your app ecosystem and help you see where you might have duplicate apps.

    Now Assist can help you create a summary of your app that you can use for the app description.

    For more information, see Now Assist for app summary generation in ServiceNow Studio.

    AI metadata types

    You can add three different types of AI files to your applications: Agentic Workflows, AI Agents, and Skills. These files open in a new tab so you can edit them in AI Agent Studio. After creating or editing a new AI file, go back to your App details page and select the reload app details icon () to capture your changes. For more information about AI file types, see ServiceNow Studio Navigator panel taxonomy.

    Important:
    AI options in the ServiceNow Studio file taxonomy are only available if the AI components have been installed and configured.

    Helpful resources

    Some ServiceNow resources that can provide you with helpful information are:

    AI capabilities
    Exploring AI Admin Hub
    Agentic development on the ServiceNow AI Platform
    ServiceNow Otto for App Engine
    Agentic workflows
    Create an agentic workflow
    Modify an agentic workflow
    AI Agents
    Explore AI agents
    Create an AI agent
    Examples of using AI agents
    Now Assist Skill Kit
    Exploring AI Skill Kit
    Create a skill