Combined Cloud Cost Management 9.0 release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 3 minutes to read
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    Summary of Combined Cloud Cost Management 9.0 Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release note provides essential information for ServiceNow customers upgrading their Cloud Cost Management platform from the Xanadu release family to the Zurich release. It highlights new features, important upgrade considerations, deprecations, and activation instructions relevant to Cloud Cost Management 9.0 within the Zurich version.

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    Key Features

    • Faster Azure Cost Data Retrieval: The Zurich release introduces the Azure Export method, enabling quicker and more efficient retrieval of larger cost and usage datasets from Azure billing downloads.
    • Enhanced Microsoft Azure MCA Support: Customers can now manage Microsoft Customer Agreement (MCA) contracts with improved spend reporting and receive tailored recommendations to optimize Azure cloud expenditures.

    Important Upgrade Information

    • The Cloud Cost Management platform has been supported since the Xanadu release.
    • Before upgrading to Zurich, review and complete all pre- and post-upgrade tasks as outlined in the upgrade guide for Cloud Insights.

    Deprecations

    The traditional Azure billing download mechanism is planned for deprecation in Zurich. The Azure Export method remains the default and recommended approach for Azure billing data retrieval going forward.

    Activation and Installation

    To install Cloud Cost Management 9.0, customers should request the application from the ServiceNow Store. The ServiceNow Store also provides access to all available apps and submission details for new requests.

    Additional Notes

    • No changes or updates have been made in browser requirements, accessibility, localization, or additional requirements from Xanadu to Zurich.
    • No features have been removed or changed between these releases except for the planned deprecation noted above.

    What to Expect

    By upgrading to Zurich, ServiceNow customers can expect improved efficiency in managing Azure cloud cost data, better visibility into Azure MCA contracts, and optimized cloud spend recommendations. The transition to the Azure Export method ensures faster data handling and prepares customers for future enhancements in Azure billing integration.

    Consolidated page of all release notes for Cloud Cost Management 9.0 from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Cloud Cost Management 9.0 release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Cloud Cost Management 9.0 to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    The Cloud Cost Management platform support is available beginning with the Xanadu release. For instructions on upgrading Cloud Cost Management to Zurich, see Upgrade Cloud Insights.

    New features

    Between your current release family and Zurich, new features were introduced for Cloud Cost Management 9.0.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    Achieve better efficiency with faster retrieval of cost and usage data with the Azure Export method
    Manage cost and usage datasets in Azure billing downloads efficiently by using the Azure Export method. With this feature, you can retrieve larger cost datasets faster.
    Manage MCA contracts with the enhanced support for Microsoft Azure MCA
    Gain access to the spend reporting and recommendations for Azure based MCA contracts. This feature helps you to visualize cost and usage data from Azure MCA accounts and optimize your cloud spend with recommendations for potential savings.

    Changes

    Between your current release family and Zurich, some changes were made to existing Cloud Cost Management 9.0 features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Cloud Cost Management 9.0 features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Cloud Cost Management 9.0 features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    The current mechanism for the Azure billing download is planned for deprecation. With this deprecation, the Export option remains the default method for the Azure billing download.

    Activation information

    Review information on how to activate Cloud Cost Management 9.0.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    Install Cloud Cost Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Cloud Cost Management 9.0 we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Cloud Cost Management 9.0 we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Cloud Cost Management 9.0, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    Localization information

    If there are specific localization considerations for Cloud Cost Management 9.0 we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Cloud Cost Management 9.0 we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    • Retrieve cost and usage data faster from the Azure billing download by using the Azure Export method.
    • Leverage Azure Microsoft Customer Agreement (MCA) to optimize spend reporting and recommendations for potential savings.

    See Cloud Cost Management for more information.