--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Xanadu to Zurich # Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Common Governance, Risk, and Compliance Feature Release Notes for Upgrades from Xanadu to Zurich This consolidated resource provides ServiceNow customers with a comprehensive summary of all Common Governance, Risk, and Compliance (GRC) feature updates, enhancements, and important upgrade information from the Xanadu release through to Zurich. It is designed to help customers prepare for upgrades by highlighting new features, changes, and activation details relevant to their GRC applications. Show full answer Show less ## Key Features * **Issue Grouping Management Method:** Allows grouping of issues by managing either a parent issue or individual child issues. Parent-managed child issues inherit key status fields, while child-managed issues maintain independent states. Two new fields---Group level and Management method---help identify and control issue relationships. * **Confidentiality and Inheritance Enhancements:** Improves issue grouping by enforcing confidentiality rules, such as allowing only confidential child issues under confidential parents and handling confidentiality changes that affect issue linkage and standalone status. * **GRC Licensing Overview Dashboard:** Provides a self-service dashboard to track license usage trends across multiple product families (Integrated Risk Management, Business Continuity Management, Privacy Management) with extended data retention and monthly aggregation for better license management. * **GRC Employee Role and User Application:** Introduces the GRC Employee role via a dedicated application enabling employees to read/acknowledge policies, report risks and compliance cases, request exceptions, and interact with compliance teams through the Employee Center. This feature requires entitlement and installation of the GRC Employee User application. * **Lite Operator Role Enhancements:** Adds new roles (snaudit.reader and snaudit.approver) as Lite Operator roles, and reclassifies several existing Operator roles as Lite Operator roles when specific GRC applications are installed, improving role-based access and audit capabilities. * **Entity Filter Modification Warning:** Implements warnings and impact analysis when deleting or modifying entity filters to prevent unintended disruptions across related entity, risk, and control records. * **Document Designer Integration:** Enables content updates and report insertion into Microsoft Word documents using Microsoft 365 integrated with ServiceNow Reporting and the Document Designer application. * **Role Attribution to Licensing Mapping:** Provides a dashboard tab to clarify licensing implications of default GRC roles, specific users, and role combinations, aiding accurate license management and compliance. * **Stakeholder Mapping in Entities:** Allows defining stakeholders with customizable roles at the entity level, supporting effective team involvement in risk assessments and projects by adding personas, groups, and users. ## Upgrade Preparation and Activation Before upgrading to Zurich, customers should review and complete pre- and post-upgrade tasks as outlined. The GRC application installation is initiated by requesting it from the ServiceNow Store. There are no significant changes, removals, or deprecations to GRC features across these releases, simplifying upgrade considerations. ## Additional Information * No changes were introduced regarding browser requirements, accessibility, or localization across these releases. * The update notes include reminders for entitlement requirements, particularly for the GRC Employee User application and associated role enhancements. * Feature highlights include improved issue grouping, confidential issue handling, enhanced license tracking, and streamlined interaction with GRC workflows via new roles and integrations. Consolidated page of all release notes for Common Governance, Risk, and Compliance feature from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Common Governance, Risk, and Compliance feature release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Common Governance, Risk, and Compliance feature to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Common Governance, Risk, and Compliance feature. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | [Management method in issue grouping](https://www.servicenow.com/docs/access?context=issue-grouping-in-workspaces&family=xanadu&ft:locale=en-US) : Group and manage issues from a parent issue, or manage child issues independently using the group issue management method. When you select the Management method as Manage parent, the child issues inherit the values of the State, Response, and Explanation fields from the parent issue. When Manage child is selected, the child issue maintains its own State, Response, and Explanation fields individually. As a part of this feature, the following two new fields were added on the issue record in the Issue grouping section: * Group level: Identifies whether an issue is a child, parent, or a standalone issue. * Management method: Indicates whether the issue is managed from a parent issue or as an individual child issue. [Confidentiality and inheritance enhancements in issue grouping](https://www.servicenow.com/docs/access?context=confidential-records&family=xanadu&ft:locale=en-US) : Streamline the issue grouping process with the following enhancements: * Add confidential child issues only under a confidential parent issue. * Add nonconfidential child issues under a confidential or nonconfidential parent issue. * Change a confidential parent issue to nonconfidential. This action will remove all confidential child issues under the parent issue, making them standalone issues after you save the record. Note: When you change a nonconfidential child issue to confidential, which is under a nonconfidential parent issue, this action removes the child issue from the nonconfidential parent issue. The child issue becomes a standalone issue and no longer linked to the parent issue. [GRC Licensing Overview dashboard](https://www.servicenow.com/docs/access?context=grc-licensing-summary-dashboard&family=xanadu&ft:locale=en-US) : Use the self-service GRC Licensing Overview dashboard to track license usage trends and next month's projected usage based on role allocation. You can see the monthly aggregated counts of license consumption across different product families including Integrated Risk Management, Business Continuity Management, and Privacy Management. The following infrastructure enhancements were made: * Expanded the unique user usage table capacity from 9 months to 12 months. * License consumption details are archived for five years. * Aggregated monthly counts of license usage are stored. [Introducing GRC Employee role](https://www.servicenow.com/docs/access?context=grc-common-roles&family=xanadu&ft:locale=en-US) : Install the new GRC Employee User application and assign the GRC Employee role to your employees. The users with the GRC Employee role can perform the following activities from the Employee Center: * Read and acknowledge organizational policies. * Report risk events and issues. * Request policy exceptions. * Report a compliance case to the Compliance team. * Raise inquiries and requests to the Compliance team. Note: This update is only applicable to customers who are entitled to and have installed the GRC Employee User application. For more details, review the entitlement on the subscription dashboard or contact ServiceNow. [Lite operator role enhancements](https://www.servicenow.com/docs/access?context=grc-common-roles&family=xanadu&ft:locale=en-US) : The sn_audit.reader and sn_audit.approver roles were added as Lite Operator roles. These new roles are available to all customers. The following Operator roles are reclassified as Lite Operator roles when GRC Employee User application and GRC Business User Lite applications are installed: * sn_grc.business_user * sn_risk_advanced.ara_assessor * sn_irm_cont_auth.authorization_official * sn_irm_cont_auth.reader * sn_irm_cont_auth.executive_read Note: This reclassification is only applicable to customers who are entitled to and have installed the GRC Employee User application. For more details, review the entitlement on the subscription dashboard or contact ServiceNow. [Entity filter deletion or modification warning](https://www.servicenow.com/docs/access?context=what-is-an-entity-filter&family=xanadu&ft:locale=en-US) : Avoid the unintended consequences of deleting or modifying an entity filter with a warning message. This message includes an impact analysis of the affected entity, risk, and control records. [Document designer integration](https://www.servicenow.com/docs/access?context=configuring-audit-word-based-templates&family=xanadu&ft:locale=en-US) : You can update and add content using Microsoft 365 for ServiceNow Reporting now integrated with the Document designer application to insert data and reports into a Microsoft Word document. [Role attribution to licensing mapping tab](https://www.servicenow.com/docs/access?context=grc-licensing-summary-dashboard&family=xanadu&ft:locale=en-US) : Use the Role attribution to licensing mapping tab on the GRC Licensing Overview dashboard to understand how licensing applies to roles and users. This tab helps you with the following: * Identify the license treatment for all the default GRC roles. * Determine the license treatment of a specific user based on their assigned roles. * Determine the license treatment for a specific combination of roles. [Map stakeholders in entity](https://www.servicenow.com/docs/access?context=entities-in-risk-ws&family=xanadu&ft:locale=en-US) : Use the Stakeholders related list in the entity form to define stakeholders with customizable roles relevant to single and composite entities. This feature enables effective team involvement in risk assessments and risk assessment projects. You can add persona, group, and users in the stakeholder list. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Common Governance, Risk, and Compliance feature features. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Common Governance, Risk, and Compliance feature features or functionality were removed. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Common Governance, Risk, and Compliance feature features or functionality were deprecated. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Common Governance, Risk, and Compliance feature. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Install GRC by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Common Governance, Risk, and Compliance feature, such as specific requirements or compliance levels. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | * Group issues within your workspaces to organize and manage related issues, and streamline the issue grouping process with the confidentiality and inheritance enhancements. * Select an existing standalone issue to serve as the parent for other related issues during issue grouping. * Track license consumption across different product families using the GRC Licensing Overview dashboard. * Use the new GRC Employee role to report or request GRC workflows, and read and acknowledge policies from the Employee Center (Only applicable to customers who are entitled to and have installed the GRC Employee User application). * Read and approve audits, and read audit related tables with the enhanced Lite Operator changes. * Update and add content using Microsoft 365 for ServiceNow Reporting now integrated with the Document designer application. See [Governance, Risk, and Compliance](https://www.servicenow.com/docs/access?context=r_WhatIsGRC&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]