--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-xanadu-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zx bundleId : - delta3zx --- # Combined Data Loss Prevention Incident Response release notes for upgrades from Xanadu to Zurich # Combined Data Loss Prevention Incident Response release notes for upgrades from Xanadu to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Data Loss Prevention Incident Response release notes for upgrades from Xanadu to Zurich This consolidated release notes document provides ServiceNow customers with essential information about upgrading the Data Loss Prevention (DLP) Incident Response application from the Xanadu release family through to Zurich. It summarizes new features, changes, activation details, and key improvements that impact how customers manage data breach incidents, evidence handling, and integration with third-party services. Show full answer Show less ## Key Features * **SLA Triggers and Definitions:** Starting in Yokohama and enhanced in Zurich, customers can create SLA triggers and definitions to ensure prompt and efficient responses to DLP incidents by outlining response conditions and timelines. * **Proofpoint Integration:** Introduced in Yokohama and improved in Zurich, this integration enables creating applications in Proofpoint to obtain client credentials, allowing secure API access for seamless DLP incident investigation and automation. * **Evidence File Storage and Preview:** Enhanced capabilities to securely store, manage, and track evidence files directly in ServiceNow with Proofpoint and Symantec DLP integrations. Additionally, customers can preview and download evidence files within the DLP Workspace for Microsoft OneDrive, Exchange Online, SharePoint, and Netskope integrations, simplifying evidence review. * **Internet Content Adaptation Protocol (ICAP) Integration:** Supports ingestion of DLP IR alerts and retrieval of match content and evidence files from Amazon S3 in ICAP-supported deployments. * **Playbooks and Incident Management Enhancements:** Introduction of playbooks in the DLP Workspace to improve operational efficiency and incident consolidation rules that prioritize parent incidents appropriately. * **Analyst Workspace Improvements:** Added requirement for specifying closure codes before closing incidents, improving incident resolution tracking. ## Changes and Improvements * The "Custom Fields" column in the DLP incident table was renamed to "Additional Incident Data Fields" to better reflect its purpose. * Enhanced evidence file handling and preview capabilities across multiple integrations, streamlining the investigation and review process. * Improved operational efficiency through playbooks and incident prioritization rules. ## Activation and Installation Data Loss Prevention Incident Response is available via the ServiceNow Store. Customers should request installation through the Store and refer to the cumulative version history release notes for all app updates. The Security Support Common plugin is activated automatically when main Security Operations applications are enabled, supporting the DLP IR functionality. ## Upgrade Preparation Before upgrading to Zurich, customers should review and complete any pre- and post-upgrade tasks detailed in the release notes. Notably, no features or functionality were removed or deprecated between Xanadu and Zurich, minimizing upgrade risks. ## Additional Notes * No changes were introduced to browser requirements, accessibility, localization, or additional requirements across these releases. * If no updates were made for a specific release family, the release notes explicitly state "No updates for this release" for clarity. ## Practical Impact for ServiceNow Customers Upgrading to Zurich enhances your ability to respond efficiently to DLP incidents through SLA management, richer integration capabilities, and improved evidence handling within the ServiceNow platform. These improvements support better automation, faster incident resolution, and streamlined investigation workflows, helping to strengthen your organization's data loss prevention efforts. Consolidated page of all release notes for Data Loss Prevention Incident Response from Xanadu to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Data Loss Prevention Incident Response release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Data Loss Prevention Incident Response to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-datalosspreventionincidentresponse-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Data Loss Prevention Incident Response. {#dfrn3-datalosspreventionincidentresponse-summary__entry__10} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Create a Data Loss Prevention Incident Response SLA trigger](https://www.servicenow.com/docs/access?context=sla-records&family=yokohama&ft:locale=en-US) : Enable prompt and efficient responses to incidents by creating SLA triggers. [Create a Data Loss Prevention Incident Response SLA definition](https://www.servicenow.com/docs/access?context=dlp-sla-definitions&family=yokohama&ft:locale=en-US) : Outline the conditions and duration for responding to data breaches by creating Data Loss Prevention Incident Response SLA definitions. [Create an Application in Proofpoint and Obtain Client Credentials](https://www.servicenow.com/docs/access?context=create-application-proofpoint-dlp&family=yokohama&ft:locale=en-US) : Create an application in Proofpoint and configure the required settings to obtain client credentials. These credentials enable secure access to the Proofpoint API for seamless integration and automation. [Internet Content Adaption Protocol (ICAP) integration for DLP IR](https://www.servicenow.com/docs/access?context=icap-dlp-integration&family=yokohama&ft:locale=en-US) : Integration supports the ingestion of Data Loss Prevention Incident Response alerts, allows the fetching of match content, and evidence files from Amazon S3 created on the ICAP supported Data Loss Prevention Incident Response deployment. [Configure evidence file storage](https://www.servicenow.com/docs/access?context=configure-evidence-file-storage&family=yokohama&ft:locale=en-US) : Store evidence files directly in your ServiceNow instance with Proofpoint integration, by enhancing the ability to manage and track evidence files within the platform. [Configure evidence file storage](https://www.servicenow.com/docs/access?context=config-evidence-file&family=yokohama&ft:locale=en-US) : Symantec DLP supports evidence file storage to securely store the evidence files for the DLP Incidents. [Preview Evidence files for DLP incidents of type Exchange Online, OneDrive, and SharePoint](https://www.servicenow.com/docs/access?context=preview-file-dlp-microsoft&family=yokohama&ft:locale=en-US). : With the DLP Microsoft integration, preview evidence files in the DLP Workspace in the Microsoft OneDrive, Microsoft Exchange Online, and Microsoft SharePoint formats. You can preview and download evidence files directly from the preview interface, simplifying evidence review and retrieval. Netskope integration: [Preview evidence files](https://www.servicenow.com/docs/access?context=preview-files-netskope&family=yokohama&ft:locale=en-US) and [Download evidence files](https://www.servicenow.com/docs/access?context=download-files-netskope&family=yokohama&ft:locale=en-US) : With Netskope integration you can preview and download evidence files directly from the preview interface, simplifying evidence review and retrieval. [Preview evidence files](https://www.servicenow.com/docs/access?context=preview-evidence-files&family=yokohama&ft:locale=en-US) : Preview evidence files and download them directly from the preview interface, simplifying evidence review and retrieval. [Playbook for Data Loss Prevention Incident Response](https://www.servicenow.com/docs/access?context=playbook-for-dlp&family=yokohama&ft:locale=en-US) : Introduced playbooks in the DLP Workspace to enhance operational efficiency. [Create incident consolidation rules](https://www.servicenow.com/docs/access?context=configure-incident-consolidation-rules-to-consolidate-your-dlp-incidents&family=yokohama&ft:locale=en-US) : Parent incident is always assigned the highest priority among consolidated incidents, enhancing incident management accuracy. | | Zurich | [Create a Data Loss Prevention Incident Response SLA trigger](https://www.servicenow.com/docs/access?context=sla-records&family=zurich&ft:locale=en-US) : Enable prompt and efficient responses to incidents by creating SLA triggers. [Create a Data Loss Prevention Incident Response SLA definition](https://www.servicenow.com/docs/access?context=dlp-sla-definitions&family=zurich&ft:locale=en-US) : Outline the conditions and duration for responding to data breaches by creating Data Loss Prevention Incident Response SLA definitions. [Install and configure the Proofpoint integration for Data Loss Prevention](https://www.servicenow.com/docs/access?context=install-configure-proofpoint-integration-dlp&family=zurich&ft:locale=en-US) : Install and configure the Proofpoint integration to use the  Proofpoint DLP incident data to investigate DLP incidents. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Data Loss Prevention Incident Response features. {#dfrn3-datalosspreventionincidentresponse-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Data Loss Prevention Incident Response Analyst Workspace](https://www.servicenow.com/docs/access?context=using-dlp-ops-portal&family=yokohama&ft:locale=en-US) : Introduced a new action in the DLP incident form view that requires users to specify a closure code prior to incident closure. [Create additional incident data fields](https://www.servicenow.com/docs/access?context=create-custom-fields-dlp&family=yokohama&ft:locale=en-US) : In the DLP incident table, the Custom Fields column has been renamed Additional Incident Data Fields. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Data Loss Prevention Incident Response features or functionality were removed. {#dfrn3-datalosspreventionincidentresponse-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Data Loss Prevention Incident Response features or functionality were deprecated. {#dfrn3-datalosspreventionincidentresponse-summary__entry__34} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Data Loss Prevention Incident Response. {#dfrn3-datalosspreventionincidentresponse-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Data Loss Prevention Incident Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). [Security Operations common functionality](https://www.servicenow.com/docs/access?context=sec-ops-common-functionality&family=yokohama&ft:locale=en-US) : The Security Support Common plugin is activated when any of the plugins for the main Security Operations applications (Security Incident Response, Vulnerability Response, Threat Intelligence, or Configuration Compliance) are activated. Important: Data Loss Prevention Incident Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Data Loss Prevention Incident Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). [Security Operations common functionality](https://www.servicenow.com/docs/access?context=sec-ops-common-functionality&family=zurich&ft:locale=en-US) : The Security Support Common plugin is activated when any of the plugins for the main Security Operations applications (Security Incident Response, Vulnerability Response, Threat Intelligence, or Configuration Compliance) are activated. Important: Data Loss Prevention Incident Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Data Loss Prevention Incident Response we have noted them here. {#dfrn3-datalosspreventionincidentresponse-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Data Loss Prevention Incident Response we have noted them here. {#dfrn3-datalosspreventionincidentresponse-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Data Loss Prevention Incident Response, such as specific requirements or compliance levels. {#dfrn3-datalosspreventionincidentresponse-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Data Loss Prevention Incident Response we have noted them here. {#dfrn3-datalosspreventionincidentresponse-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Data Loss Prevention Incident Response we have noted them here. {#dfrn3-datalosspreventionincidentresponse-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Enhanced the ability to securely store, manage, and track evidence files within the platform for all Data Loss Prevention Incident Response integrations. * Preview the evidence file of an incident from either the DLP IR analyst workspace or end user workspace. * Enhanced the DLP incident closure process by adding support for closure codes. * Introduced the Playbook feature in the DLP IR workspace to enhance operational efficiency. * Improved response to Data Loss Prevention (DLP) incidents through the initiation of SLA triggers. See [Data Loss Prevention Incident Response](https://www.servicenow.com/docs/access?context=dlp-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Improved response to Data Loss Prevention (DLP) incidents through the initiation of SLA triggers. * Introduced SLA Definition functionality that outlines the conditions and duration for responding to data breaches. * Configured DLP Proofpoint to generate Client ID and Client Secret to enable secure access to proofpoint. See [Data Loss Prevention Incident Response](https://www.servicenow.com/docs/access?context=dlp-landing&family=zurich&ft:locale=en-US) for more information. | [ ]