Combined Now Assist for Manufacturing Commercial Operations (MCO) release notes for upgrades from Xanadu to Zurich

zurich Combined Product Files

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zurich

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zurich Combined Product Files

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Combined Now Assist for Manufacturing Commercial Operations (MCO) release notes for upgrades from Xanadu to Zurich

Release version: Zurich

Updated August 11, 2026

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Summary of Combined Now Assist for Manufacturing Commercial Operations (MCO) Release Notes for Upgrades from Xanadu to Zurich

This consolidated guide details the release notes for Now Assist for Manufacturing Commercial Operations (MCO) upgrades from the Xanadu through to the Zurich release. It helps ServiceNow customers prepare for their upgrade by summarizing new features, changes, and relevant upgrade information across these releases. Notably, there were no updates in the Xanadu and Yokohama releases, with key updates appearing primarily in Zurich and its patches.

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Key Features

Zurich Patch 4: Introduces the create recall corrective actions AI agent, which accelerates the execution of recall campaigns. This AI agent extracts detailed information from repair documents, generates corrective actions, determines associated charges, and sets asset applicability criteria for targeted recall impact.

Changes

Zurich Patch 5: Updates the Now Assist usage measurement model from a 365-day look-back to a 365-day burn-down system. Usage now resets annually on the contract anniversary date, providing a more accurate reflection of consumption. Additional details are available in the knowledge base article KB2704710.

Activation and Requirements

Activation of Now Assist features for MCO requires enabling the Now Assist for MCO (com.sn.mfg.gen.ai) plugin.
No new additional requirements, browser requirements, accessibility compliance changes, or localization considerations have been noted across the releases.

Upgrade Guidance

Prior to upgrading to Zurich, review and complete any pre- and post-upgrade tasks as outlined in the release notes.
Note that no features were removed or deprecated between Xanadu and Zurich, ensuring continuity of functionality.

Practical Impact for ServiceNow Customers

Upgrading to Zurich enhances your recall campaign capabilities through AI-driven automation, enabling faster and more accurate corrective actions and charge management. The refined usage measurement model in Patch 5 offers clearer contract consumption tracking to support better license management. Activation is straightforward via the designated plugin without additional infrastructure or compliance changes, simplifying the upgrade process.

Consolidated page of all release notes for Now Assist for Manufacturing Commercial Operations (MCO) from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Manufacturing Commercial Operations (MCO) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for Manufacturing Commercial Operations (MCO) to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Now Assist for Manufacturing Commercial Operations (MCO).


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Zurich Patch 4 Execute recall campaigns faster [Placeholder link text to key execute-recall-campaigns-faster] Use the create recall corrective actions AI agent to extract the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective action and the corresponding charges. The AI agent sets the asset applicability criteria to determine which corrective actions are applicable to that particular subset of the impacted asset.

Changes

Between your current release family and Zurich, some changes were made to existing Now Assist for Manufacturing Commercial Operations (MCO) features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.

Removed

Between your current release family and Zurich, some Now Assist for Manufacturing Commercial Operations (MCO) features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Now Assist for Manufacturing Commercial Operations (MCO) features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Now Assist for Manufacturing Commercial Operations (MCO).


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Now Assist features are available with activation of Now Assist for MCO (com.sn.mfg.gen.ai) plugin. For more information, see Install Now Assist plugins.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for Manufacturing Commercial Operations (MCO) we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Manufacturing Commercial Operations (MCO) we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for Manufacturing Commercial Operations (MCO), such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for Manufacturing Commercial Operations (MCO) we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for Manufacturing Commercial Operations (MCO) we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Enable the Recall manager to create corrective actions and charges for the recall campaign using the create recall corrective actions AI agent. See Now Assist for MCO for more information.