Combined Now Assist for Operational Sustainability Management Management release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 4 minutes to read
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    Summary of Combined Now Assist for Operational Sustainability Management Release Notes for Upgrades from Xanadu to Zurich

    This consolidated guide provides essential information for ServiceNow customers upgrading Now Assist for Operational Sustainability Management from the Xanadu release family through Yokohama to Zurich. It highlights new features, changes, and important upgrade considerations to help ensure a smooth transition and maximize the value of the latest capabilities.

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    Key Features

    • Agentic Workflows for Carbon Accounting (Zurich Patch 4): Now Assist for ESG introduces intelligent workflows that act as a copilot for sustainability teams. These workflows automatically select metric definitions and emission factors, generate calculated metrics, and allow user review and adjustment before finalization, streamlining carbon accounting processes.
    • AI-Powered Document Intelligence for Utility Invoices (Zurich Patch 1): This feature automates the extraction of ESG metric data from utility bills (electricity, gas, water), improving accuracy and efficiency by eliminating manual data entry. Extracted data integrates seamlessly with ESG metric workflows, supports enterprise-scale operations, and includes audit features to ensure compliance and transparency.

    Changes and Updates

    • Now Assist Usage Measurement Updates (Zurich Patch 5): Modifications have been made to how usage of Now Assist is measured, helping customers better track and manage their consumption.
    • Acceleration of Carbon Reporting (Zurich Patch 4): Enhanced AI capabilities enable faster calculations, validation, and insights specifically targeting Scope 3 emissions, aiding sustainability reporting accuracy and speed.

    Upgrade and Activation Guidance

    • Before upgrading to Zurich, customers should review and complete any specified pre- and post-upgrade tasks to ensure readiness and system stability.
    • Now Assist for Operational Sustainability can be installed by requesting it from the ServiceNow Store.
    • There are no new additional requirements, browser specifications, accessibility considerations, or localization changes introduced between Xanadu and Zurich.

    Removals and Deprecations

    No features or functionalities were removed or deprecated in the upgrade from Xanadu to Zurich, ensuring continuity of existing capabilities.

    Practical Benefits for Customers

    • Streamlined carbon accounting workflows reduce manual effort and increase accuracy.
    • Automated extraction of utility bill data accelerates ESG metric reporting and enhances compliance transparency.
    • AI-driven insights improve the quality and speed of Scope 3 emissions reporting.
    • Clear upgrade instructions and stable feature set minimize disruption and support a smooth transition.

    Consolidated page of all release notes for Now Assist for Operational Sustainability Management Management from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Now Assist for Operational Sustainability Management Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Now Assist for Operational Sustainability Management Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Now Assist for Operational Sustainability Management Management.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    Zurich Patch 4
    Use agentic workflows Now Assist for ESG
    The carbon calculations agentic workflow acts as a copilot for sustainability teams, streamlining carbon accounting workflows. It intelligently selects metric definitions and emission factors from the library, generates calculated metric definitions, and enables user review and adjustments before final use.
    Zurich Patch 1
    Extract data from utility invoices
    Now Assist for Operational Sustainability with document intelligence for utility bills, designed to streamline your ESG metric data collection and reporting. Here are the key highlights:
    • Extract ESG metric data with Gen AI-Powered Document Intelligence from utility bills, like electricity, gas, and water, with accuracy and efficiency.
    • Automate data collection by eliminating manual data entry and reducing errors.
    • Integrate extracted data with ESG metric workflows for a seamless experience.
    • Scale your operations with an enterprise-scale solution that handles large volumes of data.
    • Confirm compliance and transparency with built-in audit features that support reporting requirements.

    Changes

    Between your current release family and Zurich, some changes were made to existing Now Assist for Operational Sustainability Management Management features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    Zurich Patch 5
    Changes to Now Assist usage measurement
    Zurich Patch 4

    Removed

    Between your current release family and Zurich, some Now Assist for Operational Sustainability Management Management features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Now Assist for Operational Sustainability Management Management features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Now Assist for Operational Sustainability Management Management.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    Install Now Assist for Operational Sustainability by requesting it from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Now Assist for Operational Sustainability Management Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Now Assist for Operational Sustainability Management Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Now Assist for Operational Sustainability Management Management, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Now Assist for Operational Sustainability Management Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Now Assist for Operational Sustainability Management Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich
    Zurich Patch 5
    • Review changes to Now Assist usage measurement.

    Zurich Patch 4

    Accelerate carbon reporting with AI-powered calculations, validation, and insights for Scope 3 emissions.

    Automate metric data collection from utility invoices by extracting key information using the AI-driven document intelligence for utility invoices.

    See Now Assist for ESG for more information.