Combined Now Assist for Operational Technology Service Management (OTSM) release notes for upgrades from Xanadu to Zurich

zurich Combined Product Files

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zurich

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en-US

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zurich Combined Product Files

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delta3zx

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delta3zx

Combined Now Assist for Operational Technology Service Management (OTSM) release notes for upgrades from Xanadu to Zurich

Release version: Zurich

Updated August 11, 2026

3 minutes to read

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Summary of Combined Now Assist for Operational Technology Service Management (OTSM) Release Notes for Upgrades from Xanadu to Zurich

This consolidated guide provides ServiceNow customers with essential information about upgrading Now Assist for Operational Technology Service Management (OTSM) from the Xanadu release family through to Zurich. It highlights key new features introduced in Zurich, pre- and post-upgrade tasks, activation instructions, and other relevant considerations for a smooth transition.

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Key Features Introduced in Zurich

Summarize an OT Incident: Users can automatically generate concise summaries of operational technology incidents via the Summarize UI action, improving incident context comprehension and response efficiency.
Generate Resolution Notes: The Generate resolution notes UI action automatically creates succinct resolution notes for OT incidents, reducing manual documentation effort.
Generate OT Knowledge Base (KB) Articles: Upon setting an OT incident state to Resolved, a KB article is automatically generated. This article includes structured details such as Site, OT Device, Equipment model entity, summarization, resolution notes, KB Base, and Author information, supporting knowledge sharing and incident resolution reuse.

Upgrade and Activation Guidance

Pre- and Post-Upgrade Tasks: Customers should review and complete recommended tasks before and after upgrading to Zurich to ensure optimal functionality, although no specific changes were noted for prior releases (Xanadu and Yokohama).
Activation: Now Assist for OTSM can be installed by requesting it from the ServiceNow Store. Customers can access the store for app availability and manage requests accordingly.

Additional Information

No updates, changes, removals, or deprecations were reported in the Xanadu and Yokohama releases or within Zurich outside of the new features.
No new browser, accessibility, localization, or highlight considerations were introduced from Xanadu through Zurich.
Specific regional notes for Australia emphasize using the OT incident summarization skill for faster context understanding and utilizing agentic workflows to generate KB articles upon incident resolution.

Practical Benefits for ServiceNow Customers

Upgrading to the Zurich release family with these enhancements enables customers to:

Accelerate incident handling with automated summarization and resolution note generation.
Enhance knowledge management by automatically creating detailed KB articles from resolved OT incidents.
Improve operational efficiency by reducing manual documentation and supporting faster, informed decision-making.

Consolidated page of all release notes for Now Assist for Operational Technology Service Management (OTSM) from Xanadu to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Operational Technology Service Management (OTSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for Operational Technology Service Management (OTSM) to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Now Assist for Operational Technology Service Management (OTSM).


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Early Availability Summarize an OT incident Automatically summarize an OT incident using the Summarize UI action to produce a concise summary of the incident. Generate resolution notes Automatically generate resolution notes for an OT incident using the Generate resolution notes UI action to produce a concise summary of the incident. Generate OT KB articles Automatically generate a KB article for an OT incident when the state of the incident is set to Resolved. The article contains the following information: Site OT Device Equipment model entity Summarization Resolution notes KB Base Author

Changes

Between your current release family and Zurich, some changes were made to existing Now Assist for Operational Technology Service Management (OTSM) features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Now Assist for Operational Technology Service Management (OTSM) features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Now Assist for Operational Technology Service Management (OTSM) features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Now Assist for Operational Technology Service Management (OTSM).


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Install Now Assist for OTSM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for Operational Technology Service Management (OTSM) we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Operational Technology Service Management (OTSM) we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for Operational Technology Service Management (OTSM), such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for Operational Technology Service Management (OTSM) we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for Operational Technology Service Management (OTSM) we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Australia Quickly understand the OT incident context and respond to user inquiries by using the OT incident summarization skill. Help save time by automatically updating the resolution notes for an OT incident. Generate a KB article when an OT incident is resolved by using an agentic workflow. See Now Assist for OTSM for more information.