Combined Service Builder release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined Service Builder release notes for upgrades from Xanadu to Zurich

    This document consolidates all the release notes related to Service Builder for upgrades from the Xanadu release family through to Zurich. It provides a single reference point to help ServiceNow customers prepare for their upgrade by summarizing new features, changes, removals, deprecations, activation instructions, requirements, browser compatibility, accessibility, localization, and highlight information across these releases.

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    Key Information for ServiceNow Customers

    • Upgrade Preparation: Customers should review the pre- and post-upgrade tasks specific to upgrading Service Builder to Zurich, although no specific tasks or changes are noted in these releases.
    • New Features: No new features were introduced in Service Builder between Xanadu and Zurich.
    • Changes, Removals, and Deprecations: There were no changes, removals, or deprecated functionalities in Service Builder across these releases.
    • Activation Information: No updates or changes to activation procedures were made.
    • Additional Requirements and Browser Compatibility: No new or changed requirements or browser considerations apply.
    • Accessibility, Localization, and Highlights: No updates or considerations were introduced in these areas.

    What to Expect

    Upgrading Service Builder from Xanadu to Zurich does not introduce any new features, changes, or removals. Customers can expect a stable upgrade path with no modifications impacting existing functionality or configuration. The consolidated notes confirm that no specific upgrade actions or validations are necessary beyond general upgrade best practices.

    Consolidated page of all release notes for Service Builder from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Service Builder release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Service Builder to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Service Builder.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Service Builder features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Service Builder features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Service Builder features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Service Builder.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Service Builder we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Service Builder we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Service Builder, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Service Builder we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Service Builder we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.