Combined Service Operations Workspace for IT Service Management release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined Service Operations Workspace for IT Service Management Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release notes document provides ServiceNow customers with a comprehensive view of updates related to the Service Operations Workspace for IT Service Management (ITSM) across multiple release families, specifically from Xanadu through Yokohama to Zurich. It is designed to assist customers in preparing for their upgrade to the Zurich release by summarizing new features, changes, removals, deprecations, activation details, requirements, browser compatibility, accessibility, localization, and highlight information.

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    Upgrade Preparation

    Before upgrading to the Zurich release, customers are advised to review and complete any necessary pre- and post-upgrade tasks outlined in the release notes. This ensures a smooth transition and proper configuration of the Service Operations Workspace for ITSM.

    Release Updates

    • New Features: No new features were introduced in the Service Operations Workspace for ITSM from Xanadu through Zurich.
    • Changes: There were no changes to existing features within this upgrade path.
    • Removed Features: No features or functionalities were removed during these releases.
    • Deprecations: No features or functionalities were deprecated.
    • Activation Information: No new activation steps or changes were introduced.
    • Additional Requirements: No new or changed requirements have been noted.
    • Browser Requirements: No updates or changes to browser compatibility were made.
    • Accessibility Information: No new accessibility details or compliance updates were provided.
    • Localization Information: There were no localization considerations updated.
    • Highlight Information: No specific highlights or noteworthy changes were reported.

    Key Takeaways for ServiceNow Customers

    ServiceNow customers upgrading the Service Operations Workspace for ITSM from Xanadu to Zurich can expect a stable release without modifications to features, functionalities, or requirements. This means minimal disruption and no additional configuration changes are necessary based on these release notes. Customers should focus on standard upgrade procedures and verify that all pre- and post-upgrade tasks are completed as per general Zurich upgrade guidelines.

    Consolidated page of all release notes for Service Operations Workspace for IT Service Management from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Service Operations Workspace for IT Service Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Service Operations Workspace for IT Service Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Service Operations Workspace for IT Service Management.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Service Operations Workspace for IT Service Management features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Service Operations Workspace for IT Service Management features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Service Operations Workspace for IT Service Management features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Service Operations Workspace for IT Service Management.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Service Operations Workspace for IT Service Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Service Operations Workspace for IT Service Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Service Operations Workspace for IT Service Management, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Service Operations Workspace for IT Service Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Service Operations Workspace for IT Service Management we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.