Combined User Experience Analytics release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 5 minutes to read
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    Summary of Combined User Experience Analytics Release Notes for Upgrades from Xanadu to Zurich

    This consolidated guide provides ServiceNow customers with essential information about upgrading User Experience Analytics (UXA) from the Xanadu release through to Zurich. It outlines new features, changes, removals, and activation details to help you prepare and understand the impact of each upgrade step.

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    Key Features

    • Filtering Enhancements (Yokohama): Added versatile filtering options across analytics pages, including date range, user type, country, and custom user properties. This empowers better segmentation and actionable insights.
    • Configurable User Properties: User roles and departments are available by default, with the ability to add other user-related fields. Note that older custom properties must be recreated using the new UI introduced in Yokohama.
    • Granular Event Filtering: Enables detailed filtering of event data by event properties for more precise analysis.
    • User Metrics in Events: Displays the number of unique users performing each event alongside total occurrences.
    • Analytics Overlay Experience (Zurich): A new utility icon offers quick access to key usage metrics directly on application pages, facilitating faster and contextual analytics navigation.
    • UXA-PA Integration Enhancements (Zurich): Includes UXA filters on dashboards, configurable session metrics, Pages data source, drill-down capabilities in inline dashboards, and a condition builder for event data sources.

    Key Changes

    • Custom User Property Configuration (Yokohama): Simplifies managing user-related filters, but requires reconfiguration of any previously created custom properties.
    • Default Country Consent Policies (Yokohama): Set to "No Consent Required" by default, meaning new users won’t need to provide tracking consent unless policies are explicitly updated. Existing user preferences remain intact.
    • Extended User History: Detailed user and session data retention increased to two years.
    • Metric Calculation Optimization: Adjustments to how percent time on app and average duration per page are calculated compared to previous releases.
    • Unified Performance Metrics: Client, network, page load, and server times are now aggregated into a single visualization for streamlined performance monitoring.

    Removed Features

    • Several UXA functionalities from Yokohama were removed, including automatic mobile app actions (tap and swap), filtering by crashed/offline sessions, tagging/favoriting users or sessions, geographic map view of sessions, and user flow insights.

    Activation and Requirements

    • User Experience Analytics is active by default from Yokohama onward as part of the ServiceNow AI Platform.
    • Customers must use ADC v3 to access the new User Experience Analytics experience; ADC v2 users will continue with the Xanadu version.

    Accessibility and Localization

    • UXA supports WCAG 2.1 AA standards with some exceptions in voiceover navigation paths and certain visualization elements.
    • No localization changes noted across releases.

    Practical Implications for ServiceNow Customers

    • Prepare for necessary reconfiguration of custom user properties due to UI changes introduced in Yokohama.
    • Leverage enhanced filtering and segmentation capabilities to gain deeper insights into user behavior.
    • Use the Zurich overlay utility icon for quicker, contextual access to analytics without leaving your current workflow.
    • Be aware of removed features to adjust any dependent processes or expectations accordingly.
    • Ensure ADC v3 is in place to fully benefit from the latest User Experience Analytics capabilities.

    Consolidated page of all release notes for User Experience Analytics from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family User Experience Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading User Experience Analytics to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for User Experience Analytics.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    Added filtering capability to all analytics pages
    Analytics pages have various filter options to help segment data including Date range, User type, and Country. Other filters appropriate to each page are available.
    Configurable user properties
    Filter usage data by custom user groups across all User Experience Analytics pages. Custom user properties can also be added to User details pages. User roles and department are available by default. Other user-related fields can be added to User Experience Analytics.
    Granular event filtering
    Filter event data using event properties to provide more specific and actionable insights into your data.
    User information added to events
    The number of unique users who performed an action visible next to the total occurrences of the event.

    Zurich
    Analytics overlay experience
    Try the new utility icon that shows you the key usage metrics for the pages that you're navigating to without having to leave the application page. The shortcut gives you faster access to the contextual analytics overlay.
    UXA-PA integration enhancements
    Experience the enhancements by enabling UXA filters on dashboards, additional metrics configuration for sessions, and the inclusion of Pages in the User Experience Analytics data source. Furthermore, inline dashboards for User Experience Analytics data now offer drill-down, and the Events data source benefits from a new condition builder.

    Changes

    Between your current release family and Zurich, some changes were made to existing User Experience Analytics features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    New custom user property configuration
    An easy way to configure which user-related fields are available to use as filters and in user details. Configured user properties are available for all applications. Previously created custom user properties are no longer supported and must be recreated in the new UI.
    Country consent policies are set by default to No Consent Required
    Default country consent policies are now set to No Consent Required. If you have previously updated your country consent policies, they will retain the custom setting. Existing users who have set their tracking preferences will retain their settings. New users will not require consent for tracking unless you update your country consent policies.
    Longer user history
    Detailed data for users and sessions extended to two years.
    Optimized the way metrics are calculated
    Percent time on app and Average duration per page calculations changed compared to the application view in Xanadu or prior releases. Percentage time on app was Percentage time on site in Xanadu or prior releases.
    Client page load and Full page load aggregated in the same visualization
    All performance metrics associated with Client, Network, Page Load, and Server time are aggregated together.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some User Experience Analytics features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    • Automatic actions in the mobile app, including tap and swap.
    • Filtering by crashed/offline sessions in mobile applications.
    • Option to tag/favorite for users/sessions.
    • Geographic map view of sessions.
    • Users flow
    • Insights

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some User Experience Analytics features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate User Experience Analytics.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    User Experience Analytics is a ServiceNow AI Platform feature that is activated by default.

    Zurich

    User Experience Analytics is a ServiceNow AI Platform feature that is active by default.

    Additional requirements

    If any additional requirements were introduced or changed for User Experience Analytics we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    Customer must use ADC v3 to access the new User Experience Analytics experience. Customers on ADC v2 will have access to the Xanadu version of User Experience Analytics.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for User Experience Analytics we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for User Experience Analytics, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    User Experience Analytics supports the Web Content Accessibility Guidelines (WCAG) 2.1 AA accessibility standard except for these aspects:
    • Voiceover for navigation paths
    • Color patterns for time series and pie visualizations
    • Data table for time series and pie visualizations

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for User Experience Analytics we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for User Experience Analytics we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama
    • Access analytics more quickly across tracked ServiceNow applications in the redesigned UI.
    • Add and use new custom user properties more easily in the application. This requires older custom properties to be reconfigured under the new setup.
    • Advanced querying capabilities including user segmentation across all usage data and filtering of events by event property.

    See User Experience Analytics for more information.

    Zurich
    • Access the analytics overlay faster via the new utility icon and then redirect to the analytics dashboard by selecting Analyze with User Experience Analytics on the overlay.
    • Experience enhanced analytics with UXA filters on dashboards, configurable session metrics, Pages in User Experience Analytics, drill-down in inline dashboards, and a condition builder for Events.

    See User Experience Analytics for more information.