Combined Workforce Optimization for Customer Service release notes for upgrades from Xanadu to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined Workforce Optimization for Customer Service Release Notes for Upgrades from Xanadu to Zurich

    This consolidated release notes document provides ServiceNow customers with a comprehensive view of updates related to Workforce Optimization for Customer Service when upgrading from the Xanadu release family to Zurich. It compiles all relevant information about new features, changes, removals, deprecations, and other important upgrade considerations across the releases in one place to facilitate a smooth upgrade process.

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    Upgrade Preparation and Tasks

    Before upgrading to Zurich, customers should review and complete any pre- and post-upgrade tasks as outlined by ServiceNow to ensure a successful transition. This document serves as a preparatory guide but notes that no specific tasks or changes have been introduced between Xanadu and Zurich for Workforce Optimization for Customer Service.

    New Features, Changes, and Functionality Updates

    Across the releases from Xanadu through Yokohama to Zurich, no new features, changes, removals, or deprecations have been introduced for Workforce Optimization for Customer Service. Customers can expect continuity in functionality without alterations or feature enhancements within this upgrade path.

    Activation and Additional Requirements

    There are no new activation procedures or additional requirements introduced for Workforce Optimization for Customer Service between Xanadu and Zurich. Customers do not need to modify activation steps or address new prerequisites during the upgrade.

    Browser, Accessibility, and Localization Considerations

    The document confirms that there are no updates or changes to browser requirements, accessibility compliance, or localization considerations for Workforce Optimization for Customer Service in this upgrade. Existing standards and configurations remain valid and consistent.

    Practical Implications for ServiceNow Customers

    • Customers upgrading from Xanadu to Zurich for Workforce Optimization for Customer Service can expect a stable product experience without functional changes or new features.
    • No additional configuration or activation steps are required beyond standard upgrade procedures.
    • There are no new browser, accessibility, or localization requirements to plan for during this upgrade.
    • This consolidated release notes document acts as a single reference point to verify that no updates apply, simplifying upgrade planning and risk assessment.

    Consolidated page of all release notes for Workforce Optimization for Customer Service from Xanadu to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Workforce Optimization for Customer Service release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Workforce Optimization for Customer Service to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Workforce Optimization for Customer Service.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Workforce Optimization for Customer Service features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Workforce Optimization for Customer Service features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Workforce Optimization for Customer Service features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Workforce Optimization for Customer Service.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Workforce Optimization for Customer Service we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Workforce Optimization for Customer Service we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Workforce Optimization for Customer Service, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Workforce Optimization for Customer Service we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Workforce Optimization for Customer Service we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.