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Featured ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

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Featured Go-Lives and Beyond

Keep the conversation going by sharing your organization’s ServiceNow journey, hosting/attending recurring events, and cultivating a community of internal Champions. ................................................................................

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Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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Featured Why ServiceNow's Government Forum 2026 Should Be on Your Calendar

If you work in government, whether federal, state, or local, you know the pace of change right now is intense. Priorities shift quickly, expectations are high, and you're constantly asked to do more with what you have while modernizing how your ...

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Featured Why AI Isn’t Delivering Business Impact—The Operating Model for the Agentic AI Era—

Japanese version:AIはなぜ経営成果に繋がらないのか〜Agentic AI時代のオペレーティングモデル設計〜 *The views expressed in this article are based on the author’s personal experience and perspective and do not represent the official views or product direction of ServiceNow. Intr...

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Thought Leadership

How to created Interactive Filter on the Project Number field

Hi, We want to create a interactive filter on the project Number field, Not sure if this is possible and also i am very new to the interactive filters.But have a basic idea of things. Regards,Saurabh Singh

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How to create a report based on a GlideList field of a change table?

I'm working on a requirement to show reports on a dashboard for change requests. I'm able to create simple single score cards and bar graphs through standard reporting. However, there's a report requirement where I need to create a report based on Gl...

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Unable to fetch tools from native ServiceNow MCP Server in AI Agent Studio / External MCP Clients

I am trying to use the native Model Context Protocol (MCP) Server available in ServiceNow to expose tools to MCP clients such as AI Agent Studio, Claude Desktop, OpenAI/ChatGPT connector, and Microsoft Copilot. However, the MCP server tools cannot be...

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ServiceNow CSA Discounted Voucher

Hello community,---------------------------------------------------------------------------------------------------------------------------------------Grow your ServiceNow skills with FutureSkills Prime! If you (or anyone you know) are planning to ap...

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Grant management

Hi Does anyone know about grant management application?after publishing the program in gmp portal we are not able to see the program in opportunities any reason behind it?

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Playbook Questionnaire - Mandatory - broken ?

I have a Questionnaire and it is a Choice and it set as mandatoryI run the playbook and the step loadsBut as you can see, it thinks there is a value there so the user an click on SubmitIf I now change the value to be either Yes or No and then back to...

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Older version of flow getting attached/triggered

Hi, We are modifying an existing flow , activating/publishing afterwards. But even after couple of days the old version of flow itself is getting attached. Tried clearing the cache as well, but no help.Could you please tell me if anyone has come acro...

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How to keep connect alive until the final API

Hi Community,We are doing REST API integration with BeyondTrust, and I need to call multiple APIs, as shown in the screenshot, in order.First, we need to call the Login API, next getaccount, and the remaining APIs. For login, it's successful, and the...

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P1 Onsite SLA (4 hours) on Case Task in ServiceNow (CSM).

Hi Everyone,I’m implementing a P1 Onsite SLA (4 hours) on Case Task in ServiceNow (CSM).Requirement:SLA starts from Case Created TimeStops based on Arrival Time (custom field)≤ 4 hours → Achieved4 hours → BreachedChallenge:Arrival Time is entered at ...

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Standard Ticket Configuration setup non-task extended

So we have a need on our service portal to see a certain ticket type (Interactions) that are in some cases linked to Incidents. We have one page now showing all of the interactions that are linked to an Incident, and when people click on it this goe...

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Open HTML type Attachments from a Knowledge Article in a new tab, instead of downloading it directly

Hello forum,We have a requirement to open HTML type Attachments from a Knowledge Article in a new tab, instead of downloading it directly. We tried a few things but it didn't worked. Also referred to the below article, it works for pdf's and ppt's bu...

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ServiceNowのストレージの永続利用について

最近、利用しているインスタンスのデータ量が増えており、ServiceNow社の担当からはsys_attachmentの情報は永続的に保存することを目的としたものであるので、アーカイブなどを検討してくださいと言われました。アーカイブを考えなきゃなとは考えており、BOXなどへ逃がすなども考えています。そこで以下のご意見をいただきたいです。・このようなアーカイブに関するServiceNowのベストプラクティスは何かありますか？また、こういった事例を知っているなどあれば幸いです。・sys_attac...

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Workspace ATF: can not view the options in the drop down

Hello, I am currently trying to create an ATF workflow that closes a record in workspace view. Everything works except when I use the step 'Click Component (Custom UI)' and click on the 'Reason' field drop down to view the options, I am not seeing a...

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ServiceNow Automated Test Framework (ATF): Tips and Tricks

In the fast-paced world of ServiceNow development, ensuring platform stability during upgrades and deployments is non-negotiable. This is where the Automated Test Framework (ATF) becomes an indispensable tool, streamlining regression testing and givi...

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Risolto! I want to hide the search bar at the top of the portal.

I want to disable the search bar for users.I'd like to implement this using no-code methods if possible. Are there any good ways to do this?I want to allow users to access all other elements of the site.

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