Connect

Featured World Forum Tokyo 2026で、ServiceNow認定資格無償受験を開催します！

こんにちは、ServiceNowトレーニングチームです。 World Forum Tokyo 2026の開催が近づいてきました。このたび、ServiceNow Universityは、World Forum TokyoでServiceNow認定資格の現地受験を日本初開催します。しかも今回は受験料が無償——通常300〜450 USDの受験料がかからず、資格取得にチャレンジできる貴重な機会です。開催概要開催日時 2026年10月27日（火）〜28日（水）9:00〜17:30...

blog
ServiceNow University
トレーニング・認定資格

Featured ServiceNow認定資格の「公式模擬試験」が提供開始！

こんにちは、ServiceNowトレーニングチームです。「いつか受けよう」と思いながら、なかなか動き出せずにいませんか？ ServiceNow認定資格は、スキルの証明やキャリアアップの後押しとなります。しかし、「本番の試験がどんなものかわからない」「どんな準備をすればいいかわからない」といった不安から、受験を後回しにしてしまう方も多いのではないでしょうか。その不安を解消するツールとして、2026年2月に提供開始となった公式模擬試験(MeasureUp)を本ブログにて紹介します！ M...

blog
ServiceNow University
トレーニング・認定資格

Featured Heading to World Forum New York? Let's Make It a Two-Day Thing.

Heading to World Forum New York? Let's Make It a Two-Day Thing. Hey Community! ServiceNow World Forum is in New York City this week, and if you're anywhere near the city (or willing to make the trip), here's a two-day plan for you: one night o...

blog

Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

blog

Featured AI 活用を前提とした Knowledge の書き方

AI × Knowledge シリーズ AI 活用を前提としたKnowledge の書き方ナレッジ記事が AI Search に「選ばれる」かどうかは、採点の仕組みで決まります。何が評価され、何が評価されないのかを分解し、書き方だけで検索順位を上げるための観点を整理します。はじめに：最新情報は、公式ドキュメントや Release Notes で必ずご確認ください。対象読者：技術者でなくてもナレッジ記事を書く機会がある方書いた記事が「読まれない」「検索で出てこない」と感じている...

blog
ServiceNow AI Platform
ServiceNow Impact
使い方・活用事例

Dynamic filter one of my group members

Hi,Im trying to create a dynamic filter that will return all users from my groups but i had no luch. What am I doing wrong? var OneOfMyGroupMembers = Class.create(); OneOfMyGroupMembers.prototype = { initialize: function() {}, getMyGroupMem...

Question

Role Issue

Hi, I have installed the Universal Request plugin and configured it to work as expected. but when we add the universal request routing role to agile groups. The users are unable to update the average points for the agile field. Once we remove it, it'...

Question

Best practice for customer-configurable choice values in a scoped application

Hi everyone, We are currently building a scoped ServiceNow application that will be installed across multiple customer instances. We have several fields in our application tables that are currently defined as Choice fields, with the choice values har...

Question

How to trigger a single notification to requestor for the Approval record?

Hi Team, We have a requirement to auto cancel any RITMs, that are not approved within 30days. We are looping through approval records (sysapproval_approver) table, fetching the RITMs, then calling the notification which is sending emails to each appr...

Question

Resolved! Seeking Clarification on CPOA (Certified Platform Owner Associate) Exam Question Types

Hi Guys,I hope you're all doing well.I'm scheduled to take the Certified Platform Owner Associate (CPOA) exam soon and I'm trying to finalize my study strategy.My experience so far is with exams like the CSA, CAD, and ITSM, which consist of multiple-...

Question

Document Intelligence vs handwriting

I am aware that handwriting OCR is not officially supported, but maybe you have some success stories to share? What is the accuracy in practice? I need to investigate if it's accurate enough to propose this solution.

Question

How to customize header colors and input outline in Now Assist in Virtual Agent (Enhanced Chat)?

Hi everyone,I'm currently working on configuring Now Assist in Virtual Agent using the Enhanced Chat interface, and I'm trying to customize its look and feel to match our company's branding. However, I’ve hit a bit of a wall trying to change a couple...

Question

Exploring CMDB: A Deep Dive into cmdb_ci_ip_switch in ServiceNow

Understanding the cmdb_ci_ip_switch Table in ServiceNow In the world of IT service management, effective management of network infrastructure is paramount. ServiceNow, a leading platform in this domain, offers a comprehensive solution for managin...

Article
Architect

Step‑by‑Step Guidance Needed: Configuring Cross‑Instance Application Trust

Hello ServiceNow Community,I’m looking for step‑by‑step guidance and best practices to correctly configure Cross‑Instance Application Trust (CIAT) across multiple ServiceNow environments.Current Environment Setup10 Development instances1 QA instance1...

Question

Missing customer updates in update set

i have been working on creating a service Catalog. AFter pushing the update set to our Test environment, i noticed that some catalog UI policy actions were missing, in addition to the order number of some variables being missing , which makes the va...

Question

Task 6 Validation Failing: Results not updating

I've completed Tasks 1-5 and all have completed as validated but now i am stuck on 6. The strange thing is that even though 1-5 have all validated, The Scorecards have not actually changed since I started the exercise. I can only assume that i've mis...

Question

Variable Summarizer not visible on CSM portal for external users

Hi Community So as per the subject, there is a widget in the CSM portal next to approving a case (sn_customerservice_case) record. It generally shows an 'options' dropdown, and people can see the case variables so that users have a better understandi...

Question

Resolved! Get sys_id of workflow catalog task

I need to edit a field on a newly created catalog task, as soon as it's created. Normally, I would just do task.field = , but the field I need to update doesn't actually sit on the sc_task table, it sits on the sc_request table and I know you can't ...

Question

Automatic reclamation

Hello everyone, I received an email today informing me that:"Your Personal Developer Instance (PDI) is scheduled for automatic reclamation on September 24, 2026."However, my last activity on the instance was only about a day ago.I use my PDI every da...

Question

How to add dynamic filter in ai search indexed sources

How to add dynamic filter like contact.account is dynamic of me in ai search indexed sources if we add it throws an error, how to resolve this?

Question