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Featured ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

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Featured Want to build your own KCS Program Metrics Dashboard in Performance Analytics? Here's how!

Using Performance Analytics, you can create a KCS Program Metrics dashboard. Providing monthly information from the knowledge bases useful to knowledge creators and their managers, it shows data related to the status and creation of knowledge, useful...

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Knowledge Management

Featured Learn More

Transform learning into ROI! Now that your peers grasp the value of ServiceNow, direct them to these resources to deepen their knowledge and elevate their contributions. .............................................................................

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Featured Go-Lives and Beyond

Keep the conversation going by sharing your organization’s ServiceNow journey, hosting/attending recurring events, and cultivating a community of internal Champions. ................................................................................

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Featured Explain Value

To be a true Champion, start by inspiring your peers and leaders to see the value of ServiceNow. Help them understand its benefits and get them excited about using the platform, setting everyone up for success. ....................................

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【Zurichリリース】AI のスケールを安全に実現

(本稿は、こちらのBlog記事の翻訳です) ServiceNow の管理者は、イノベーションと安定性の交差点に立っています。ユーザーは洗練された体験を求め、開発者はリリースの高速化を推し進め、経営陣は AI による成果を追い求めますが、そのプラットフォームを安全かつコンプライアントな状態に保ち、アップグレード準備を整えるのは常に管理者です。Zurich リリースは、まさにその新しい現実に対応できるよう構築されています。Zurich は、管理者が AI を責任をもって...

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Fixed Header and Left Navigation in UI Builder

We are creating a new portal using UI Builder and want a fixed top header and fixed left-side navigation, similar to the ServiceNow Classic UI where the banner and navigator stay constant and only the right content area changes. We tried building t...

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Now Experience UI Framework

Resolved! Input component validation setup

Hi everyone, I’m working on a simple validation use case in ServiceNow UI Builder and need some guidance. Use case: I have an Input component and a Button component on the page. When the button is clicked, a client script runs. The script checks t...

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Now Experience UI Framework

ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

Article

How does ServiceNow Model Your Data? (ServiceNow Foundations #4)

Watch ServiceNow Foundations video series Everything in ServiceNow Is a Table — Here's Why That Matters If you want to become a better ServiceNow developer, start by understanding how the platform handles data. The key concept is simple: everything...

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Restrict Access to Change Request records in SOW

Hello,Our change request process is very customized and if someone were to submit a request via SOW, it bypasses all of our business rules, mandatory fields, etc.. The product owner is wanting to lock down access to change management in SOW until we ...

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Resolved! Received instance activity warning in the middle of upgrading the instance

My PDI dev284484 has been in the midst of an upgrade. And today, I received a PDI inactivity warning. It seems as though this upgrade is stuck in progress (it has been several days), is the only remedy to release it and request a new one?

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Resolved! Issue with making List Collector(Glide list) fields readOnly in variable editor

I am trying to make all variables readOnly in the variable editor. To achieve this, I used the following approach: Used the method: g_form.setVariablesReadOnly(true); in an onLoad client script. All fields became read-only but not the Glide List (Lis...

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Deleting Checked Out Workflows

In our DEV system, there are a handful of old workflows (Workflow Editor, NOT Flow Designer) I have checked out for various reasons. Sometimes it is because you need to check it out to investigate it and see a "friendlier, more complete view of the ...

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Choosing the Right Tool for the Job: A Guide to ServiceNow Work Intake

As a ServiceNow consultant, one of the most common points of confusion I see with clients is in how they handle work intake. An idea is submitted, but what is it? Is it a simple request? Is it an enhancement to an existing service? Or is it a full-bl...

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Automating Task Alerts with the Reminder Table in ServiceNow

Introduction In fast-paced IT environments, staying on top of task deadlines is crucial. The Reminder [reminder] table in ServiceNow provides a built-in, low-code way to auto-generate personalized alerts for any task-based record — helping users act...

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Replicating Classic UI Behavior in UI Builder for a Custom Portal

Hello Members, I am researching how to design a UI Builder layout that behaves similar to the ServiceNow Classic UI for a new custom portal I am building using UI Builder. The requirement is to have: A fixed header (banner) at the top A fixed ver...

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How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

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Resolved! Moving multiple update sets QUICKLY to another update set

I made a silly mistake of selecting an incorrect update set instead of the Default update set while doing testing on the custom URL feature. Now, I want to move these 3 customer updates to the Default update set QUICKLY. My current way is taking a lo...

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Rescheduling CSA exam

I would like to reschedule my CSA exam which was scheduled on 21-12-25. I couldnt attempt the exam due to having invalid ID proof . I need guidance in rescheduling the exam for the next available date.

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