Connect

Featured More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

blog

Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

blog

Featured 【Knowledge26レポート】#1 - Knowledge26の会場でServiceNow認定試験を受験する方法

Knowledge26の会場でServiceNow認定試験を受験する方法 — 予約から当日まで完全ガイドこんにちは、にわと（핏：@niwaniwa2wato）です。 Knowledge26 CreatorCon レポーターとしてお届けするレポート第1弾。今回はKnowledge26の会場で認定試験を受験するためのガイドです。受験予約の手順を、実際の画面キャプチャ付きでまとめました。 ※ 現地受験にはKnowledge26への参加登録が必須です。現地受験のメリットラスベガスまで行ってわざわざ...

blog
ServiceNow University
トレーニング・認定資格

Featured Integration Design - How to choose the best pattern to integrate ServiceNow with other systems

Every ServiceNow implementation eventually faces a critical integration design decision: which pattern to use when connecting the platform to external systems. ServiceNow offers dozens of integration patterns, from Integration Hub Spokes to Zero Copy...

blog
Architect

Featured Go-Lives and Beyond

Keep the conversation going by sharing your organization’s ServiceNow journey, hosting/attending recurring events, and cultivating a community of internal Champions. ................................................................................

Article

Need to generate and download Excel with a button on Catalog Item

Hi All, I need a button/URL on catalog item form. on click, I need an excel sheet need to be generated and downloaded with prepopulated data from the catalog variables along with headers. Please suggest. could you please help me with the approach/de...

Question

Is it possible to get a copy of an "out-of-the-box" table?

I would like to add the Technical Support Tier 2 and Technical Support Tier 3 groups to the ServiceNow Knowledge article Can Read / Cannot Read fields. I believe it is in the sys_user_criteria.list table, which I can't access. The goal is writing a g...

Question

Resolved! Apply Can Read Criteria to Knowledge Categories and Child Categories

Hello! We are trying to apply CAN READ criteria to knowledge categories and knowledge child categories within a knowledge base in order to limit the user audience that can access the articles in those categories. I've read info from years ago that th...

Question
Knowledge Management

Planned start /end date should be editable for admin and Group A in all states

Hi Team ,I have a requirement where the Planned Start Date and Planned End Date should be editable in all states for Admin users and members of Group A . For users who are not part of Group A, these fields should be editable only when the record is i...

Question

Resolved! Knowledge article headings - what to do?

I recently tried to figure about something similar but I'm not sure the one answer there is correct, so I'm just going to try again: Re: Formatting multiple resolutions in the resolut... - ServiceNow Community ---------- In this article: Guidance on ...

Question
Knowledge Management

A beginners guide to knowledge gaps

Hi all.I say a beginners guide, I joined this team to manage problem, however I seem to have had knowledge thrust upon me with no guidance, so I'm learning as I go. I've been tasked with trying to address knowledge gaps in the public knowledge base, ...

Question
knowledge
knowledge gaps

Plugins

How do you install NOw Assit plugins

Question

Suggestion on service now role

Hello Team, I hope all are doing well. I need your expertise/suggestion on guiding me. I have 3.5 years of experience in the Service Desk domain, working with the ServiceNow tool for ticketing. I am interested in transitioning fully into the Service...

Question

One notification email for all teams when a case is assigned

Hi,The requirement is 'Please merge all email notification for when a case is assigned in one email notification instead of different emails for each team.In the filter, user "not any of" so teams receive these notification by default with the abilit...

Question

How to check if the field is visible on the form in onSubmit Catalog Client Script

Hi Community Members! I've encountered the problem while trying to check if the field is visible on the form. The logic of this part of the Catalog item is: there's a field let's say "Area", it's a reference type, and when the user selects smth in th...

Question

Is Discovery Map required for SW Reconciliation?

Hello friends, I would like to understand if Discovery Map is required for effective and complete SW reconciliation? I saw few SW models and they were reconciling successfully even if Discovery Map is missing. In face, even if discovery map is missin...

Question

CMDB Health Micro-Certification Simulator (Yokohama) (Course) / Task 09: Remediate Duplicates

I've tried to complete this tasks but my Correctness tab is way off. What do I need to do to remove those incorrect CI's. Followed the process to delete the newest OWA record but that still shows up as well.

Question

Resolved! Change Checkbox Color in Next Experience Theme Variant

Hi Everyone, We are trying to create our own Dark Mode variant for our custom theme. One thing that we are stuck on is the checkbox color. Because the background is now black, we can't see the check. We have tried these keys so far "--now-checkbox...

Question

How to add a block or gap within a container

In a catalogue item, I've got the following container:However, what I've noticed is that for the New URL Status question, if I select Disposed, it messes up the alignment: I was just wondering if there is a way I could create some sort of block or ga...

Question

notification trigger to different place

Hi Everyone,I am trying to implement a requirement in ServiceNow email notifications where:If the recipient user belongs to this group, the incident link should open in SOW Workspace.If the user does not belong to this group, the link should open in ...

Question