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Featured Want to build your own KCS Program Metrics Dashboard in Performance Analytics? Here's how!

Using Performance Analytics, you can create a KCS Program Metrics dashboard. Providing monthly information from the knowledge bases useful to knowledge creators and their managers, it shows data related to the status and creation of knowledge, useful...

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Knowledge Management

Featured ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

Article

Featured Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! That means its also time for your Developer Advocates to kick off our season of content diving deep into all of the new features and enhancements targeting admins and developers alike. The...

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Zurich

Featured CMA vs. CTA – They are the same, right?

CMA vs. CTA – They are the same, right? Let’s face it, folks. In the ServiceNow world, “Architect” gets thrown around like swag at the Knowledge conference. However, a significant difference exists between a Certified Technical Architect (CT...

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Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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Architect

Change Date Format

Hello, I am getting date in string as 01-Feb-99. How can I convert this date into dd-mm-yyyy?Please guide. Thanks in advance !

Question

Dashboard not appearing in test but appearing in dev instance

Hi everyone I am having a few issues with viewing a dashboard when impersonating a user within a group in the test instance in service now.The dashboard is appearing for admins and users within said group in the development instance fine. And is show...

Question

Unable to load dynamic inputs (sn_jira_spoke.get_editable_fields_2) – IntegrationHub Jira

I am facing an issue while integrating Jira using IntegrationHub.When configuring the Update Jira Issue action, I get the error:Unable to load dynamic inputs (sn_jira_spoke.get_editable_fields_2)No dynamic inputs data was provided from the action I u...

Question

How to add Firmware Version for IP Routers during Discovery?

Hello All,I am trying to populate the firmware_version field for our IP Router [cmdb_ci_ip_router] CIs during Discovery.Currently, Discovery identifies the routers correctly, but the firmware version remains blank. I can see the version information i...

Question

Data Certification-Make "Optional comment for checked elements" mandatory for failed elements

Hi, I know it may not be a good idea to play around with OOTB functionality.However , would to know if there is a way where I can alert user to fill in "comments" without fail for the failed certification elements.Looked at the different UI Macros a...

Question

Changing form view while creating a new record

I want to change view when inserting a new record based on some field which is pre populated. For example, I have created a new module to insert a new record in a table(incident). Also i am pre-populating category when i am creating record via this m...

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Scripting and Coding
User Interface (UI)

How to set dependent filter in reference qualifier for state field.

Hi,How I can set filter condition to populate State(cmn_location) field value based on the country(core_country)field selection?Regards,Dusmanta Nayak

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How to get ebook CIS Risk and compliance

Hi , How to get the ebook?

Question

Security Center Error message on page load

Hi all, we are new to the Security Center and we were asking ourselves what this message could possibly mean. It reads: Please provide input for either acepage or link fields Can someone please explain what this message means and what causes this mes...

Question

Last 3 months date ranges in Platform analytics filter

Hello Community, I'm working with Problem Management Platform Analytics, which includes an interactive filter to apply queries based on the Opened date. When selecting the "Last 3 Months" option, the system returns a date range of 01‑10‑2025 to 31‑01...

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Article - Employee Offboarding Report

Hello Community, Recently, I had a chance to implement something that I feel is quite helpful for managers in tracking pending items when a user leaves an organization. Whenever a user is offboarded from an organization or in ServiceNow terminologies...

Question

PDI-e Book Labs Practice Section1.2.1- Section 5

Hi ,I need help in lab practise section 5 - Verify Hr admin can create an hr case.I am stuck to locate on this step Navigate to ALL- >HR case management >ALL HR Cases > ALL Can someone guide me through this one.Thanks,Varsha

Question

Map field from SLA task table to HR case

Hello Community,Among many fields available on SLA task , we have to show two field "Business time left" and "Breach Time" on HR Case list view.I have created BR on update of the records which will update case whenever that respective SLA task gets u...

Question

Resolved! ATF Click Modal Button in configurable workspace - FAILURE: Did not find GlideModal

In my test for configurable workspace I have 'Click a UI Action' step which open the modal: Then, the next step is Click Modal Button but it returns with error FAILURE: Did not find GlideModalMy test step configuration is like this: Do I tested it th...

Question

How to close the state of interaction record when the RITM of related REQ is closed

I have a requirement to update the state of interaction record to Closed Complete when the RITM of related REQ is state changes to "Closed Complete" and interaction record to Closed Abandoned when the RITM of related REQ is state changes to "Closed I...

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