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Featured Integration Design - How to choose the best pattern to integrate ServiceNow with other systems

In the world of ServiceNow, seamless integration is key to achieving operational efficiency and driving digital transformation. However, as ServiceNow offers many integration possibilities with third-party systems, this article aims to guide you thro...

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Architect

Featured Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! That means its also time for your Developer Advocates to kick off our season of content diving deep into all of the new features and enhancements targeting admins and developers alike. The...

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Zurich

Featured ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

Article

Featured Explain Value

To be a true Champion, start by inspiring your peers and leaders to see the value of ServiceNow. Help them understand its benefits and get them excited about using the platform, setting everyone up for success. ....................................

Article

Featured Want to build your own KCS Program Metrics Dashboard in Performance Analytics? Here's how!

Using Performance Analytics, you can create a KCS Program Metrics dashboard. Providing monthly information from the knowledge bases useful to knowledge creators and their managers, it shows data related to the status and creation of knowledge, useful...

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Knowledge Management

I passed my CSA exam!

I finally got the change to take my ServiceNow CSA Exam and I passed! I would like to share the certification that I got! Here is also the score that I got:

Question

CIS-ITSM Voucher Expiration & CIS-DF Requirement

Hi All, So, I have the CIS-ITSM voucher that supposedly will expire in April. I heard of the new requirement of the CIS-DF must be obtained before I can take any other CIS exams, including the CIS-ITSM. Does my current CIS-ITSM still expire like or...

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Servicenow to Jira using custom action 400 error

I created a REST API in custom action to create a issue while testing the Rest step I'm getting 400 error. How to identify the valid project, I'm using Space in Jira.resource path: /rest/api/3/issueerror: request body:

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How to check attachment before on submit client script in catalog item & attachment must be xlsx

Hi All,Kindly help me How to check attachment before on submit client script in catalog item &there must be 1 attachment and that attachment type must be xlsx only.

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Deactivating New UI action on change request related list under sn_recovery_event table

Hi,I have a requirement to deactivate New UI action under change request related list on sn_recovery_event table.I am not able to find source for new button .How can I achieve this?

Question

Standard Change: Assigned To Updates Automatically

Hello,We need help with an issue we’re experiencing with a Standard Change Request.The first screenshot shows that the Assigned to field is empty. As soon as the user clicks the Schedule button, the Assigned to field immediately updates to the reque...

Question

Enforcing a view not working in menu module

I have recently installed CIM and am looking to create a view for a specific group that can be accessed via a new menu module eg: Create New We are on Zurich release and I have set the module up as follows:Link type: New RecordTable: Improvement Init...

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Approver changing answer breaks the approval process

I have encountered the following scenario which breaks the change process leaving it stuck in assess/auth: Approval rule: one approver from each group or any reject - created by 'ask for approval' flow actionlets say we have 2 group approvals pending...

Question

Available and Not Available for in Record Producer is not working

Hi All,I have a record producer and I need to write Available for and Not Available for Conditions as per the screenshots attached.Available for: Full-Time/Part-Time - Full-Time AND Regular/Temporary - RegularORFull-Time/Part-Time - Part-Time AND Re...

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Steps to add/update/unlink email address on your Now profile

Recently, I came across a question where the questioner was looking for the steps to unlink their official email address from their now profile. I found this question pertinent for all the folks working in the ServiceNow eco system. Initially, most...

Article

Access control list not working

Hi all I am implementing ACLs and I am expecting a user to stop seeing records, however this is not working. I would like to see why ACLs are not firing and stopping the user, is there an easy way to see this? what is the steps to achieve this? Kind ...

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Set default source for mobile app HR Case

Hi everyone, I was wondering if it was possible to set all HR Cases created via ServiceNow mobile app with the source 'mobile_app' for example without using gs.IsMobile()? Thank you!

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Now Learning Page keeps reloading, Hello, I am experiencing an issue where the Now Learning login pa

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Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings

I cleared the CIS-DF exam yesterday, and since this certification was released very recently, there were no proper resources, no exam guides, and no clear study pointers available online. I noticed many people in the ServiceNow Community searching fo...

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Best Practices
Instance Configuration
Personal Developer Instance
Upgrades and Patches

Cis-DATA FOUNDATION -Run A System test

Everytime I run the system it fails at the last step-close all browser tab except ONVUE.Can someone please advice how can I contact OnVUE.Anyone faced something similar?

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