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Featured Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes

Lately, it’s become harder for developers to get a Personal Developer Instance (PDI) when they need one. Demand has outpaced capacity, and inactive instances are preventing builders from getting access. That’s why we’re reclaiming inactive...

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Featured ServiceNow University's AI Learning Days: Real Skills for Real Practitioners

"AI" has become one of those words that shows up so often it starts to lose meaning. Everyone is talking about it, and fewer people are telling you what to do with it. That's where AI Learning Days 2026 comes in. This free, one-day virtual e...

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Featured Integration Design - How to choose the best pattern to integrate ServiceNow with other systems

Every ServiceNow implementation eventually faces a critical integration design decision: which pattern to use when connecting the platform to external systems. ServiceNow offers dozens of integration patterns, from Integration Hub Spokes to Zero Copy...

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Architect

Featured Applications Now Open: ServiceNow University Campus Leaders

The ServiceNow University Campus Leaders program is now accepting applications for 2026-27. Campus Leaders are students at our Academic Partner institutions who help their peers access ServiceNow courses and certifications — while building their own ...

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Featured 【無料・オンライン】ServiceNow University AI Learning Days 2026を開催します！

こんにちは、ServiceNowトレーニングチームです。 AIの進化により、私たちの働き方やキャリアは大きく変わりつつあります。「今、何を学ぶべきか」「どのスキルが将来につながるのか」―― こうした問いに向き合う機会として、ServiceNow University が主催する「AI Learning Days 2026」が開催されます。昨年のAI Learning Days 2025 は118カ国から18,000人以上の学習者が参加しました。 ==== AI Learning Da...

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how to reliably read the output of AI Agent script tool via script in VA topic

how to reliably read the output of AI Agent script tool via script in VA topicContext -We use a custom fallback VA topic with AI Assistantthis va topic calls a master AI AgentAI Agent processes input and responds using a script tool example HR intent...

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Where is the Legal External Storage Core flow?

In the documentation for 'Workflows in Legal Service Delivery' it mentions "The Legal External Storage Core flow for storing documents in external storage systems is installed with Legal Request Management" but I do not have this flow in Process Aut...

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Microsoft Teams Integration – "Security constraints prevent access to requested page"

Hi Everyone,We are facing an issue with a self-configured Microsoft Teams app integrated with ServiceNow.Previously, the integration was working as expected. However, users are now unable to open the ServiceNow portal from within the Microsoft Teams ...

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The End of NowLLM : Closing an In-House Era

ServiceNow is ending the default use of its in-house large language model, Now LLM, and shifting towards integrating advanced third-party models like Google Gemini and OpenAI GPT. This update shows ServiceNow's strategy to provide more powerful, flex...

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Analytics and Reports
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Upgrades and Patches

Move personal certifications to a partner and viceversa

Good day. I have a question, I've just started a new position with a ServiceNow partner, but I have my CSA that I did in my personal account, I would love to use it to do the next certifications with my business account. Also if in the future I chang...

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General Info about Data Analytics

Can you recommend some training or articles that will help people who will be creating dashboards in Platform Analytics understand general data analytics principles?

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How to Disable OOB Virtual Agent Conversation End Messages?

Hi everyone, In a Zurich instance, noticed that after a Virtual Agent conversation ends, the following message is displayed: "All done! Is there anything else I can help you with?""How was your chat? Give Feedback" I just want to deactivate the foll...

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Resolved! Difference between AI agent , Now Assist and Virtual agent.

1. AI Agent:AI Agents in ServiceNow are like smart digital teammates that understand what needs to be done, make decisions on their own, and take action — all within your workflows. Powered by Generative AI and large language models(LLM), they simpli...

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How to hide attachment in vendor management workspace for two assignment groups

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How to remove the email tab from Source to Pay Workspace

Hi,Is there any way to hide the 'Emails' Tab next to 'Details' Tab from Source to Pay workspace sn_slm_task record?it is not a regular related list that you can hide using the form layout.

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Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes

Lately, it’s become harder for developers to get a Personal Developer Instance (PDI) when they need one. Demand has outpaced capacity, and inactive instances are preventing builders from getting access. That’s why we’re reclaiming inactive...

blog

Need help restoring reclaimed PDI (dev311933)

Hello Developers,My Personal Developer Instance (dev311933) was reclaimed even though I was actively using it. I have now been assigned a new PDI (dev191878), but my previous application and data are missing.Is there any possibility of restoring my o...

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Transform maps loading more than the excel data

Hello Experts, One of our table is empty. Hence we are loading data from excel sheet via Transform maps (Load Data) Since there are many duplicates in many fields hence NO COALESCE = TRUE in our transform map, since we want to load all data (around ...

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Resolved! Work Notes Visible in Employee Center

I am not sure why, but work notes is now visible to users in the Employee Center Portal. How to I remove its visibility?

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Diffrence between Form Layout and Form Builder

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