User an switch between its Access between Admin and just itil user access

There is been an requirement from client end to avoid data breach  cases Admin should have restricted access to certain  assignment groups , So is there any way we can achieve where user can basically elevate themselves to admin role for performing d...

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In Customer service , if the state is cancelled , make everything readonly by client script.

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How to display the "Variable Editor" of a Request Item record in the record form of another table

I created a custom table (without extensions).I've implemented a field that references the Requested Item table.I created an input form using a catalog item.The "Variable Editor" field of the requested item contains information from the input form.I ...

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Requesting Help on ACL's

Hi All,Kindly help me how to fix this below ACL's'helpdesk1' user is member of 'Help Desk-DF', 'HelpDesk-DF' group members will have only snc_internal role , they should able to see incidents where Help Desk-DF(u_helpdesk_df) field is not empty.READ ...

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Why do many replies include “please mark as accepted solution” so often?

Hi everyone,I completely understand (and support) marking answers as an Accepted Solution when they truly solve the issue - it helps future readers a lot.But I have noticed that in many threads, almost every second or third comment includes a line li...

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Teams Integration - setup notifications to assigned users teams chat

Hello Everyone,  I have a customer requirement to setup teams integration to update the assigned to user of an Incident of any updates to the ticket into the assigned to users team chat. Is this possible and how can it be done?  Kind Regards,  Luke

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variable editor is not visible on approval form

Hi,I am working on a requirement where I need to display the Variable Editor on the approval form. When I open the RITM, the Variable Editor is visible and all variables are displayed correctly. However, it does not appear on the approval form.I have...

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Create or Update Remote Record Action Uniqueness checkbox cannot be checked during subflow creation.

I am developing a subflow to create records on other instances using the Create or Update Remote Record Action.However, when I click to check the "Determines uniqueness" box next to where I want to specify Fields, it is not checked.I was able to chec...

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Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing   Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Today, December 11th 2025, ServiceNow rel...

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Fixed by change field editable when incident is closed by Service Manager

Hi community, I have spent two days on this requirement and I have to be missing something. The requirement is to allow the Service Managers to edit the 'fixed by change' field when incident is closed (sometime the implementors fail to relate the cha...

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Issue imitating an out of box UI action

Hello,I am trying to replicate the logic of the out-of-box UI action on sc_request called "Cancel Request".URL: https://<yourinstance>.service-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D180dfd110a04bf1501fc982f0cf791bb The l...

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How to get Recommended Actions to appear in workspaces?

I have both plugins installed for CSM and ITSM for Recommended Actions, including an additional Advanced plugin and I can't get anything to appear in the workspaces.  The limited OOB recommendations were loaded and I created a few extra examples on m...

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Licensing Clarification – CSM Portal-Only Customers (B2B Model)

 Hi Community, We are using the CSM & ITSM suite and operate a B2B model where we act as an intermediary between two customers — one at the source side and one at the destination side — and earn a commission for facilitating the service. We plan to u...

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• Architect

Event Management: Incident auto-assigned to previous engineer instead of only assignment group

Hi Team, We are observing unexpected assignment behavior when incidents are created from Azure Monitor alerts via Event Management.  ScenarioAlert Source: Azure MonitorAlert creates incident via Alert Management Rule + Flow Designer subflowAssignment...

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how are data models validated in Servicenow

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