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Featured Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! That means its also time for your Developer Advocates to kick off our season of content diving deep into all of the new features and enhancements targeting admins and developers alike. The...

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Zurich

Featured 迷わないAI導入！トレーニング×Impact活用術

ServiceNow AIを活用したいけれど、「何からはじめれば良いのか」「どのように進めればいいのか」お悩みの方は多いのではないでしょうか？今回は、AI導入に必要な初期プロセスを Step1学ぶ → Step2深める → Step3体験するの3ステップに体系化しAI導入にご活用いただけるトレーニングとImpactサービスをご紹介します！ Step 1: オンデマンドトレーニングで基礎を習得まずは、基礎知識の習得が必要不可欠です！Step1として、ServiceNow AIの基礎知識を...

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ServiceNow University
トレーニング・認定資格

Featured Integration Design - How to choose the best pattern to integrate ServiceNow with other systems

In the world of ServiceNow, seamless integration is key to achieving operational efficiency and driving digital transformation. However, as ServiceNow offers many integration possibilities with third-party systems, this article aims to guide you thro...

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Architect

Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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Architect

Featured ServiceNow導入プロジェクト経験者が語る！ILTトレーニングのリアルな価値

こんにちは。ServiceNowトレーニングチームです。この記事では、インストラクター主導トレーニング（以下ILT）の魅力をお伝えするインタビュー記事の第二弾としてお送りします。 ==== ServiceNowスキルの習得、プロジェクト現場のOJTだけで本当に十分？ ServiceNow導入プロジェクトでは、事前に公式トレーニングを受けず、現場の詳しい人の指導だけで実装や開発を進めていることも少なくからずあると思います。しかし各メンバーがトレーニングで正しく体系的な理解をしておかない...

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ServiceNow University
トレーニング・認定資格

UI16 Deprecation

After having conversations with other customers at Knowledge Conference 2025, we have heard the UI16 view will most likely be deprecated and the Service Operations Workspace would be the new up and coming tool for ITSM. Has anyone else heard this to...

Question
Architect

How to apply field description to workspace as well

I discovered that ServiceNow has a feature called 'Field Description'. I added it successfully, and it reflects correctly in the native view. However, the description does not appear in Workspace. After thorough testing and validation, I was unable t...

Question

On submit validations

I have one requirement, In form level having requestor for filed and assignment group filed, requestor field taking the user table and in assignment group filed taking the group table, and in my requirement they ask me to create one new check box fil...

Question

Can we turn off issue creation on control non compliance in IRM ?

Can we turn off issue creation on control non compliance in IRM ? customer doesnt want automatically issue creation on attestation failure.

Question
Architect

Unable to access ServiceNow University home page

Hi Everyone, When I log in to my ServiceNow university account, it shows a blank page. While I can access any other courses I have bookmarked, the home page of the University shows a clock icon. Is anyone else experiencing the same error?

Question

Recovering mycertificate after losing access to my company email

I no longer have the login credentials for my old company profile (matia.dippolito@accenture.com) as I have left the company. I am therefore unable to retrieve my latest updated CSA certificate (credential number 171014675). How can I obtain my certi...

Question

is there's an existing widget that can be used that shows a specific form view??

Hi everyone,I’m working on a requirement where I need to display a specific form view using a widget. Before building something custom, I’d like to know:Is there an out-of-the-box widget that can render a form view for a specific record or table?If y...

Question

Hello World !

After being a silent user of the knowledge of the community, I have decided it is time to give back and collaborate more with the fellow sys admins. Hoping to solve queries and problems together.

Question

UPDATED: Issues accessing ServiceNow University (clock)

If you have experienced this issue, please try logging in again as we believe it has been resolved. There is no need to create a case at this time. I'm seeing a number of folks having issues accessing ServiceNow University this morning. If you're i...

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On Submit validation in Catalog Item

Hi Community, I have one requirement, In form level having requestor for filed and assignment group filed, requestor field taking the user table and in assignment group filed taking the group table, and in my requirement they ask me to create one new...

Question

New button not visible on incident task table

Hi All, New button not visible on incident task table even though user having ITIL role, this is happening for few users.let me what could be the reason?Thanks,Srinidhi M.

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Micro Certification

Hi ALl, I am new member, exploring Servicenow, Started the course "Welcome to Servicenow" after completion of course, Micro certification suggestion has showed. Is this Micro-certification a paid one? #welcometoServicenow

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Unable to create App in PDI

HelloI'm having serious troubles with creating of my App in PDI. No matter what I do I'm still getting error below:Unable to create this application. Go back to the create app experience and enter a different scope name. Details: Failed to create tem...

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CSA exam suspended

My CSA exam was suspended because of web camera problems. Can I get another voucher to reschedule the exam?

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How to hide "View all request" dropdown on menu items in Service Portal

I am able to display the count by using out of box menu item script. How to hide the "view all items". I want to directly go to the list page not the dropdown. how to hide that ? I tried removing that part of code but that doesn't work !This is the c...

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