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Featured Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! That means its also time for your Developer Advocates to kick off our season of content diving deep into all of the new features and enhancements targeting admins and developers alike. The...

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Zurich

Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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Architect

Featured KMUG - AI search and Knowledge Management Best Practices

Recording Link: Knowledge Management User Group (KMUG) AI Search and Knowledge Management Best Practices The presentation has been attached to this blog post as a PDF. The Q&A have been transcribed into the comments on this post. Hello everyon...

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Featured 【ServiceNowトレーニング】アプリ開発学習者向け “ServiceNow Studio” の紹介

※当記事は2025年8月時点の情報を元に記載しています。みなさま、こんにちは！ServiceNow Japan トレーニングチームです。このブログでは、ServiceNow の新しいアプリ開発環境 ServiceNow Studio についてご紹介いたします。＜本記事のターゲット＞・過去に ServiceNow のカスタムアプリを”Studio” (旧開発環境) で開発したことがある方・過去に ServiceNowアプリ開発の基礎トレーニング (ADF: Applicatio...

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トレーニング・認定資格

Featured 解説“知識創造企業”シリーズ(第0回）現代のThe Knowledge-Creating Companyになるためのストーリー

こんにちは。今回の投稿はこれから始まる全6回のブログシリーズの導入編です。先日(2025/7/31)に開催されたAI Learning Daysでも私が取り上げた知識創造理論についてもう少し詳しく説明します。同様の内容を英語でも投稿しています。英語でのシリーズはこちらの導入編をご確認ください。 1990年代に野中郁次郎氏と竹内弘高氏によって提唱された「知識創造理論（The Knowledge-Creating Theory）」は、日本企業のイノベーション力を世界に紹介する画期的な理論と...

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servicenow university
トレーニング・認定資格
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使い方・活用事例

REST API - Asynchronous Authentication OAuth

Hi Community,I am building a POC Inbound integration and I would like to use flow designer and action called REST API - Asynchronous.Can you help me on how I can do this but require OAuth 2.0 for authentication?Thanks

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Resolved! How to disable the MFA-related info message appears during login in Yokohama instance

I’m trying to disable the MFA-related info message that appears during login in our Yokohama instance.We’re already using SSO for authentication, so we’ve disabled MFA and adaptive MFA features. However, the info message about MFA still shows up when...

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Agent App - Incident Form Configuration

Hi,I have a doubt in the form to create a new incident in the Agent App.1.In the first image that I shared, I want two fields called Category and Subcategory which are already available in the incident platform view form to be configured in the Now A...

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Jira Spoke integration Challenges

Hello All,I have configured the bidirectional Jira-Servicnow Integration using Jira spoke which is working but I'm facing some challenges while configuring and they are.. 1. When I'm commenting from Jira side at the ServicneNow side it's showing comm...

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Resolved! [Article] JavaScript Objects Explained Simply: A Hands-On Guide for Beginners

Imagine opening your wallet. Everything you need is right there: your ID, cash, cards, all grouped together. Now, picture carrying each item in separate hands as you walk down a busy street. Things get messy fast. Coding can feel the same way without...

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Catalog item templates tab not visible to catalog_admin roled users

Hi Team, User with catalog_admin role are unable to see 'Catalog item templates' tab in the Catalog Builder, but they get the widget to 'Create a catalog item template'. No customizations done as known for this behaviour. So currently, the catalog_a...

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GlideAggregate on Remote Table

I've created a remote table that queries an external data source, and I want a count of the records that satisfy a specific query. This script returns null:var sections = new GlideAggregate('x_uob15_canvas_adm_st_course_section'); sections.addQuery(...

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How to hide approve button based on role in service portal

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Rethinking an Approval Workflow

Hi community,I'm looking for your input on a workflow I've designed and how to improve it. I'm trying to create a subflow to handle an approval process, but I've run into a design issue. My Current Workflow Logic The core logic of my current process ...

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Resolved! The free voucher for learning

Hello Team, I am in the middle of the service now, learning the module for the system administrator path. But for clearing the fundamentals of CSA, it's asking me to pay $300. Anyone who can help me with the free voucher for learning? Anyone can offe...

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Using a Go Back To Step inside a Parallel Branch in Workflow Studio

I am working on a Flow that involves waiting until the Start Date of a Change Request. I was wanting to add in something to the Flow that restarts the wait if the Start Date changes. My current implementation has no parallel branches; it is set up to...

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Question on Knowledge Demand Insights

Anyone ever used Knowledge Demand Insights? If yes, can you share any prerequisites for that? like any min number of records? Can you also share your experience on this product. Thanks in advance!!!

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Inactivity Monitor Report/Dashboard

Hello Community,I'm trying to figure out how to create a dashboard for the Incident Inactivity Monitors. I thought I would start with a report but can't figure how to create a report to show that event either. Any ideas?

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How to stop automatic Problem creation after rejecting Major incident candidate

Hi All,In our instance, a problem record is being created automatically both when a Major incident candidate is resolved and when it is rejected.Our requirement is:Continue automatic Problem creation when the Major incident is resolved.Stop automatic...

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When to Use Client-Callable Flows/Subflows/Actions: Let's understand with an Example!

Hello Community, Have you used Client callable Flows, Subflows, or Actions and do you know how to set them up and when to use them? Can we replace GlideAjax with a client-callable Subflow or Action? Let's try to understand all of these with a setup ...

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