Connect

Featured Why ServiceNow's Government Forum 2026 Should Be on Your Calendar

If you work in government, whether federal, state, or local, you know the pace of change right now is intense. Priorities shift quickly, expectations are high, and you're constantly asked to do more with what you have while modernizing how your ...

blog

Featured Explain Value

To be a true Champion, start by inspiring your peers and leaders to see the value of ServiceNow. Help them understand its benefits and get them excited about using the platform, setting everyone up for success. ....................................

Article

Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

blog

Featured CMA vs. CTA – They are the same, right?

CMA vs. CTA – They are the same, right? Let’s face it, folks. In the ServiceNow world, “Architect” gets thrown around like swag at the Knowledge conference. However, a significant difference exists between a Certified Technical Architect (CT...

blog

Featured ServiceNow Enterprise Architect Community｜記事一覧

English version:ServiceNow Enterprise Architect Community | Article Index 本ページは、ServiceNow Enterprise Architect（EA）コミュニティに関連する記事を横断的に参照するための一覧です。 Community掲載記事および各アーキテクトによるオリジナル記事を、役割別に整理しています。 Community 記事（EA / SA / PA）企業変革を推進するServiceNow ...

blog
Thought Leadership

For each loop to check group approval in flow designer

Hi All, I have a requirement to review the group annually, if group has no manager or manager is inactive, we need to trigger approval to "admin" group, if anyone from this group is rejected, then deactivate that group, if approved keep it active, if...

Question

We need to restrict in payload content while sending from servicenow to third party tool

How to restrict the payload not completely which is going from ServiceNow to third party tool , as due to some internal policies few words or characters or file path etc are not allowed in the payload , likewise we cannot completely encrypt the comp...

Question

How to Back track the population of field value

Hi,I have a table where there are 2 fields and these fields are referred to 2 different tables,but when i checked the values being populated could not find from where the values are being populated.Is there anyway to find out from where it is coming?...

Question

I am not able to update the ready-only field

Hi,I have a field called vendor rejection count (Read-only) on VIT, i want to update this field when the VIT is rejected by inbound call.count is updating in log but not updating on the field.I'm not sure where I'm goin wrong. Can anyone help me on t...

Question

Multiple selection in Catalog Item variable (Maintain Item)

Title: Multiple selection in Catalog Item variable (Maintain Item)Hi Team,I am working on a Catalog Item in ServiceNow and I need a variable where the user can select multiple options from a list of predefined values.Currently, I created the variable...

Question

25 prompts on build agent PDI

Hi, I have just started testing the build agent on my PDI and thought you get 25 user prompts per 30 days however I seem to be limited to 10. I have the plugin installed and it says it should be 25 so how do I get more?

Question

How can I clone the OOTB Coral Theme?

We want to use our company colors and it turns out the Coral theme is extremely close to the company's standard colors. It would be much easier for us to clone the Coral theme and make adjustments where needed. I can't find any instructions for clo...

Question

Resolved! List Calculation in sow view

In the classic ServiceNow list view (UI16), we can use List Calculations (e.g., Sum, Avg) by right-clicking on a column, which displays the aggregated value at the bottom of the list.However, when working in Service Operations Workspace (SOW), I do n...

Question

Assigning Roles to API Users

HiI want to allow external systems to query the incident, sc_req_item, and sys_user tables via the REST API.What permissions should I grant to the API users?I’d like to limit the roles to the absolute minimum.Thanks!

Question

Resolved! PDI issue

Hello everyone,I’m currently facing an issue with Personal Developer Instances (PDI) on Now Learning.I no longer have the button to request or renew a PDI in order to continue my courses.It appears that I have used all available renewal/extension opt...

Question

Not able to map indexed fields to result card while previewing ai search

Hello Experts, I need assistance with setting up my user fields on user result card while previewing my AI search profile fields like mobile number,location,department,company is not dispalyed even after mapping and setting done under indexed resourc...

Question

Nepalese Student in India – Valid ID Documents for ServiceNow Certification Exam?

Hello everyone, I am a Nepalese student currently studying in India and would like to clarify the ID requirements for the ServiceNow certification exam. At present, I only have the following documents:Nepali Citizenship CertificateNepali PAN CardI do...

Question

Resolved! The maximum field length in the imported set table has not work

Hi Everyone issue：import set table‘s field max length is 4000,Importing strings exceeding 4000 characters without truncation I created a table using load data, set the maximum length of each field, and then imported two data with a length equal to th...

Question

Crawl Walk Run For Discovery and ServiceMapping

Has anyone followed a Crawl-Walk-Run implementation approach for ITOM Discovery and Service Mapping using NowCreate? I'm trying to understand what each phase includes and how it’s structured in official NowCreate guidance.Can anyone please make to un...

Question

Knowledge article migration from cherwell to servicenow

Hello all, I want to migrate around 500 articles from cherwell to servicenow Can someone suggest what is the best approach to migrate. Few articles have attachments we need to include that as well

Question