Connect

Featured Heading to World Forum Sydney? So Are We.

G'day, Community! If you're an Australia-based practitioner, or just love a good excuse to visit Sydney, mark your calendar because World Forum Sydney is coming up next week, and the Community team is packing our bags too. When: July 30th, 2...

blog

Featured ServiceNow University's AI Learning Days: Real Skills for Real Practitioners

"AI" has become one of those words that shows up so often it starts to lose meaning. Everyone is talking about it, and fewer people are telling you what to do with it. That's where AI Learning Days 2026 comes in. This free, one-day virtual e...

blog

Featured AI 活用を前提とした Knowledge の書き方

AI × Knowledge シリーズ AI 活用を前提としたKnowledge の書き方ナレッジ記事が AI Search に「選ばれる」かどうかは、採点の仕組みで決まります。何が評価され、何が評価されないのかを分解し、書き方だけで検索順位を上げるための観点を整理します。はじめに：最新情報は、公式ドキュメントや Release Notes で必ずご確認ください。対象読者：技術者でなくてもナレッジ記事を書く機会がある方書いた記事が「読まれない」「検索で出てこない」と感じている...

blog
ServiceNow AI Platform
ServiceNow Impact
使い方・活用事例

Featured Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes

Lately, it’s become harder for developers to get a Personal Developer Instance (PDI) when they need one. Demand has outpaced capacity, and inactive instances are preventing builders from getting access. That’s why we’re reclaiming inactive...

blog

Featured ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

Article

How to test notifications for a ServiceNow to Microsoft Teams integration without a Teams dev env?

Hi all,I'm working on a ServiceNow to Microsoft Teams integration and I am a bit confused about notifications. This integration is new to me and I'm getting a lot of questions about notifications. The integration is from a ServiceNow dev environment ...

Question

Strange Community stats

Wondering if anyone can help me understand what's happening here ... How can a community member have hundreds of 'Solutions' but virtually no 'Helpfuls'? Has anyone come across this before?

Question

Service Operations Workspace

How can I disable the "Submit Request" option in Service Operations Workspace (SOW) so that users cannot access the internal catalog or create requests from within the workspace? Thank you

Question

Major Incident management incidents are getting delayed that are derived from Recipient list

Hey, When the Incident Communication Plan is created for a major incident, we often see notifications being delayed. In some cases, they remain in the Ready state for several hours, while in others, the notification type is “recipient-list-resolutio...

Question

Steps to migrate a custom application installed via update set to a store version in the future

What is the process for migrating a custom application that was initially delivered to a client as an update set, to the official store version in the future?I want to know the steps the client needs to follow for this migration - preferably the one...

Question

qa test wed 12 aug - 2026

Article
qa

how to populate field of type List using onChange client script with multiple values

Question

Decentralised responsibility of instances in the support portal

Hi,We have been told we have a very unique setup and requirement and I would like to check if that is true. We are a group of companies consisting of 4 separate legal entities. Each of those entities have a set of SN instances, but we have bought all...

Question

NeedIt Exercise - Download Unavailable

Hi All, My PDI is running the followingBuild name: AustraliaBuild date: 06-12-2026_1106Build tag: glide-australia-02-11-2026__patch3-05-25-2026I went to the learning path New to ServiceNow > Importing Data > Exercise: Import Historic NeedIt Data.It...

Question

all related list are getting captured in updated set

I added only one new Related List to the User form, but the existing Related Lists are also being captured in the Update Set. Should I capture only the new Related List entry? Why are the existing Related Lists also being captured, and what is the be...

Question

How to make Assigned To mandatory when clicking Resolve button on HR Case

Hi Community,I have an existing Resolve UI Action on the HR Case (sn_hr_core_case) table.Currently, when the user clicks Resolve, the system prompts the user to enter Work Notes and then resolves the case.Below is the existing UI Action script: funct...

Question

Resolved! Auto-populate a field based based on another field

Hello, I am creating a catalog item and I added a variable/field named "Name of user receiving phone which references the sys_user table. I created a second variable/field named "New user’s manager" which should auto-populate based on ‘Name of user...

Question

Splitting Snow instance to two instance for 2 org best practice

Hello All , I would like to get some guidance or best practice on this scenario : We are using 1 instance as a company but we might have to split the instance into two org with seperate identities. What is the best rpactice on disconnecting data and...

Question
Architect

India map data visu not considering latitude and longitude, instead taking City to group

Hi, I am working on data visualization, where based on customer I have selected in Interactive filter, I should see devices mapped to customer in India Map. Now, India Map is working fine and device count as per city is also correct. Issue is: in cmn...

Question

Best simple visual explanation of ServiceNow ACLs I’ve found

I came across this ServiceNow University lesson and honestly thought it was one of the clearest ACL explanations, done in a funny and animated way. I’m not sure who made it originally, but it’s now available on the official Now Learning platform.Supe...

Question