Discussions

Featured [開催報告] Adopting a Platform Owner Mindset(APOM) [4/18,19]

こんにちは、トレーニングチームです。今回はこの記事で紹介したコースの開催報告記事となります。 https://www.servicenow.com/community/japan-blog/-_-/ba-p/2855099 日本初開催となるAdopting a Platform Owner Mindsetコース (以降APOM)ですが以下の内容で実施されました。期間：4/18,19の２日間講師：弊社所属認定講師2名参加者：10名参加者の属性（役割）：プラットフォームオーナー、...

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トレーニング・認定資格
プログラム計画
新着情報

Featured Help Shape the Future of ServiceNow Community – Take Our Survey!

Your Voice Matters, Take our Community Survey and Share Your Thoughts The ServiceNow Community is pulsing with the collective intelligence of its members — from developers starting their journey to experts shaping the future of digital workflows. Tod...

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Featured 【Washington, D.C. リリース】新機能紹介ブログ記事一覧

Now Platform®の最新版 Washington, D.C. リリースの最新情報をまとめました。製品ごとの新機能や更新された機能の詳しい情報について、以下の各記事をご覧ください。（英語版の記事一覧はこちら） ※記事は順次追加中です Now Platform 【Washington, D.C. リリース】Automation Engineの新機能カスタマーサービス管理 (Customer Service Management, CSM) 【Washington, D.C....

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Featured Washington D.C. Release Content Calendar

GoOoOod morning, developers! Believe it or not, we have entered into the final week of January. While many have their eyes on the upcoming Super Bowl, or perhaps planning something for you and your sweetheart to enjoy on Valentine's Day, there's som...

Vancouver Release Calendar (Pinterest Pin) (1).png

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TechNow
Washington D.C.

Featured Join us for Now Learning Pre-Conference Training at Knowledge 2024!

Hello developer friends! Our Now Learning pre-conference training is back at Knowledge 2024! Taking place May 5-6, 2024, pre-con is the place for you to gain the best-in-class technical training to advance your career. Across two days, you can select...

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AttachmentHandler on Custom SP Widget

I am modifying a custom SP widget which creates a request (sc_request) record. The requirement is for users to enter five (5) mandatory attachments. I haven’t yet started on the server code…now just trying to get the client side working first. The e...

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Madrid
Scripting and Coding
Service Portal Development

Help with an Advanced Reference Qualifier & Client Script for MRVS

Can someone help me with an Advanced Reference Qualifier & Client Script for MRVS?I believe the syntax is correct, so it must be something else...I am trying to create an Advanced Reference Qualifier in the global scope for a catalog item, that remov...

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How to make multiple field references

The Area field has the options: ti and seg: IT in the field system: APP, BRM, CAPTA, GPPSEG in the system field: SMS, IMS, ACS Now the problem is, I need to reference it multiple times, so when the Area field is selected the following are presented i...

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Validate the form using script include

Hello TeamI'm writing a script include to validate the catalog form.If the input values match with record on the table then alert the user that "our database is showing that you already registered". And clear the value.I also wrote the catalog client...

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How to identify notifications are going to end users vs itil users

All, Is there an easy way to know if the notifications are going to an ITIL user or an end user instead of going through each notification separately. We had over 350+ notifications currently active and it would be a tedious process to go through th...

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How to create a report sorting a knowledge base by rating?

Hello, Has anyone had success creating a report for the stats of a specific knowledge base? I can create a report comparing knowledge bases, and I can get it down to one KB, but from there I do not know how to divide up the data within that KB by, sa...

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Work notes is not getting captured with approver's name who has approved the change request

When change moved to authorize state, it will generate approvals in our instance, when the approvals got approved, it should move to scheduled state, But after approving the change, It is not showing the approvers name in the work notes tab who has a...

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Jira Server Change management integration with custom fields

Req: To integrate jira server change management with servicenow . There are some custom fields in Jira change management like QA, UAT for normal change. Can we achieve this through custom API? Also in ServiceNow the service desk or the help desk grou...

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Simple list page not visible in "link to destination" event handler in Ui builder

Im using the Vancouver version and my workspace is custom workspace

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Widget client controller is returned [object object]]

I am creating an incident when user enters the issue and clicks on create in portal widget but not able to display the incident number created using c.server.get(obj).then(function (response)....console.log is showing the correct incident number crea...

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Active Chat on Service Operations Workspace is showing blank

I have a ITSM instance, and runs a virtual agent, after i upgrade to CSM module too, when a user opens a ticket on service portal, and choose to conect to live agent, the internal user who need to open the ticket to start a conversation, the active c...

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Create Business Rule to Assign Incident based on Work Notes

I have integrated PagerDuty with our ServiceNow Instance and currently I can have ServiceNow generate a ticket within PagerDuty. When that happens, PagerDuty creates a work note on the ServiceNow incident as followed.[PagerDuty Integration] PagerDuty...

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What is the purpose and use of global check box in client script

Hi Team, Could you please help me with the below query. Thanks in advance.What is the purpose and use of global check box in client script?

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Multi-row variable set output

Greetings all. I have a business requirement to build a multi-row variable set that covers several different topics at once. I'd like to know if there are any methods of scripting to ignore fields that have no entries and if so what would the script ...

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Need notification monitor when a server CI status changes from retired to non - operational

Hi Team,We have a requirement to create notification when a server ci status changes from retired to Non - operational with who has changed it.Could you please how can we create a notification condition and how can we put the user name in email body ...

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