Connect

Featured AI 活用を前提とした Knowledge の書き方

AI × Knowledge シリーズ AI 活用を前提としたKnowledge の書き方ナレッジ記事が AI Search に「選ばれる」かどうかは、採点の仕組みで決まります。何が評価され、何が評価されないのかを分解し、書き方だけで検索順位を上げるための観点を整理します。はじめに：最新情報は、公式ドキュメントや Release Notes で必ずご確認ください。対象読者：技術者でなくてもナレッジ記事を書く機会がある方書いた記事が「読まれない」「検索で出てこない」と感じている...

blog
ServiceNow AI Platform
ServiceNow Impact
使い方・活用事例

Featured Past Events of interest to platform owners, sys admins, and developers

Accessibility What is accessibility and how does ServiceNow accommodate for it? Everyone will have a disability at least once in their lifetime. Come learn about the accessibility features in our platform. Product manager Vicki Chrea and experts wi...

Article

Featured ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You

ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You We're updating parts of the Community to reflect the introduction of ServiceNow Otto, our new AI experience for work. As these updates roll out, you may have ...

blog

Featured 参加者過去最大！ APOM(Adopting a Platform Owner Mindset) 開催報告

こんにちは。ServiceNow Japanトレーニングチームです。 2026年8月26日〜27日で掲題のコースが開催されました。ご参加いただいた皆様、お疲れ様でした。このコースは初回開催以降、日本では常にオンサイトでの開催となっております。そして今回は、弊社のオフィスが赤坂から日比谷に引っ越してから初の開催となります。新オフィスからの眺めも楽しんでいただけたのではないかと存じます。内容ですが、オフィシャルなコースシラバスはこちらです。“Platform Ownerとして...

blog
Multiple Versions
トレーニング・認定資格
プラットフォーム運用
使い方・活用事例

Featured Save the date: now[dev] is coming to San Jose!

Save the date: now[dev] is coming to San Jose Mark your calendars: November 4–5, 2026, at the San Jose Convention Center. This is now[dev], and it's a practitioner-focused event designed around real builds: two days working side by side wit...

blog

Resolved! Make record preview readonly in Service Portal (all records)

Hi all, When you have a form in Service Portal with a reference variable, whenever you click the (i) icon next to the field, you get a preview of the record. I don't want anyone to be able to edit what appears in the record preview, not even admin.Ho...

Question

Script not running in native UI

I have written an onChange client script on server_name variable which is a list collector variable. This script is working in portal, but not in native UIIn native UI even the alert is not coming function onChange(control, oldValue, newValue, isLoad...

Question

Resolved! Assessment Simulator Task 3 - Create and Comment on a Record

I have Completed all the tasks, updated several times continue to get same message. Did you add and post a comment?Need help?Docs Search Community Search Task Instructions:Assume that Adela Cervantsz reached out via a phone call describing intermi...

Question

Select All Records in a List Collector on a Catalog Item/Record Producer

I have a scoped application which has a Record Producer that users will be filling out on Employee Service Center (ESC). There is a List Collector of records that they need to choose from. This List Collector has a very complex filtering criteria, ...

Question

HR Agent Workspace - Agent Assist "Search as Opened for" - How is it used?

Hello All,I'm trying to understand the feature in the HR Agent Worspace that is in the Related Search Results.My expectations as reading the feature "Search as Opened for" I expected that the agent taking care of the HR Case will get access to knowle...

Question

Transform Map execution

Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will the Transform Map execute? If multiple Transform Maps are associated with the same staging table, will all of them execute? Question 2:When usin...

Question

Stop incidents from popping up in tabs automatically

Incidents/ Request keep popping up while i have a tab open working on a current incident . How do i disable auto opening request/incidents so that i can complete my current incident without interruption? Please help

Question
Architect

Questions Regarding Import Set Transform Map Execution and Easy Import Validation

Hi Community, I have two questions regarding Import Sets and Transform Maps. Question 1 I have an API integration where I insert multiple records into a staging (Import Set) table through a script. After the records are inserted, the Transform Map ...

Question

Table of content function removed

With our Australia upgrade the Table of Contents function was removed from the TinyMCE. I've asked about getting it back from our developers and was told that it wasn't an option any more. This is causing some major issues since we have a number of g...

Question

Service Portal: Submit button gets stuck on "Submitting..." when Business Rule aborts the record ins

Hi everyone,I am facing a persistent issue in Service Portal (Record Producer) where the "Submit" button gets stuck in the "Submitting..." state after a server-side Business Rule aborts the submission.Scenario:I have a Record Producer with an onSubmi...

Question

AWA - Double accept required

Hi all,I configured an AWA queue as per the screenshot 1 but even if the auto assign is true, the user still has to accept the ticket when he opens it in the CSM/FSM Workspace (as per the screenshot 2). Could you kindly tell me if there is a way to e...

Question

Approval is approved automatically instead of manually user is approved

Created a flow named Employee ID Request FlowTrigger -> Service CatalogActionsGet Catalog Variables from catalog itemAsk for ApprovalIn ask for approval , the approval should be approved by ServiceDesk. I created the flow while im running it the appr...

Question

Resolved! In which table the values of variable sets are stored

In which table the values of variable sets are stored

Question

This is based on approval for procurement case

My requirement is when an approval sent to the requestor's manager based on the choice selection( means in the record producer there is a choice field and when the requestor selects the first two options only the approval request should sent and get ...

Question

REST API Explorer returns 403 Forbidden for admin role on Table API

I'm following through this course: ServiceNow Scripted REST APIsThere is a point where he begins discussing security, ACLs, etc. and all that appears to work in my PDI. I am able to use my test account in Postman to GET records from my scripted REST ...

Question