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Featured ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You

ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You We're updating parts of the Community to reflect the introduction of ServiceNow Otto, our new AI experience for work. As these updates roll out, you may have ...

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Featured The CreatorCon 2027 Call for Content Is COMING SOON

The CreatorCon 2027 Call for Content Is COMING SOON Hey, ServiceNow Community! Quick heads up: the timeline for the CreatorCon 2027 Call for Content (CFC) has shifted a bit this year. Keep an eye on this space, because we'll announce it here a...

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Featured 「AI人材育成のリアル」に「組織的なAI人材準備の指南書」を

こんにちは。ServiceNow Universityチームです。今回は、AIを「個人が学ぶ」ことから一歩進めて、「組織として使えるようになる」ための人材育成について考えます。 AIの学びは、コースを受けた先にも続くまず、次の二つを比べてみてください。 ServiceNowのITSMを学ぶServiceNowのNow Assist for ITSMを学ぶどちらも、講師による研修やオンデマンドコースが大切な出発点です。ただ、Now Assistを実際の業務で使うには、機能や操作を知るだけ...

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ServiceNow AI Platform
トレーニング・認定資格
使い方・活用事例

Featured ServiceNow認定資格の「公式模擬試験」が提供開始！

こんにちは、ServiceNowトレーニングチームです。「いつか受けよう」と思いながら、なかなか動き出せずにいませんか？ ServiceNow認定資格は、スキルの証明やキャリアアップの後押しとなります。しかし、「本番の試験がどんなものかわからない」「どんな準備をすればいいかわからない」といった不安から、受験を後回しにしてしまう方も多いのではないでしょうか。その不安を解消するツールとして、2026年2月に提供開始となった公式模擬試験(MeasureUp)を本ブログにて紹介します！ M...

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ServiceNow University
トレーニング・認定資格

Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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[GF#11] ServiceNow Learning Paths

These learning paths are designed for following roles, modules and industries:System AdministratorDeveloperCitizen DeveloperApplication DeveloperCertified Application DeveloperProcess and Platform OwnerImplementerCustomer Relationship Management (C...

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Good study material.

Prepping for my CSA exam. Anyone have any recommendations for study material or things I should focus on?

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Step-by-Step Guide to Configuring an Encryption Module in ServiceNow

Why Does ServiceNow Use Encryption?Sensitive data is better protected when it is encrypted and stored in a format that only authorized individuals or systems can read. This is essential for ServiceNow users to know when working with data that has to ...

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PDI Just went offline

Hi All,I just came back from lunch and fond my PDI 502 Bad Gateway. I changed my admin password this morning but everything has been fine up to now.https://dev441222.service-now.com/ I see there was an issue earlier this week but again, everything ha...

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Resolved! Update OT Change Request Incident Label

Hello,In service now, in the Industrial Workspace, for OT change requests, I have to update the wording from "Operational Technology Incidents" to "Incidents Caused by Change." There is a screen shot below of where I need to make the change. I thou...

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Meeting Invites are being triggered but no email is generated

Change Management have a shared calendar that shows all changes scheduled. We created meeting invitations that trigger based on the change type and status - example a Normal Change is approved by CAB. The meeting invite is sent by SN and added to ...

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Lab 4.3.1 ServiceNow Administration Fundamentals

Hello, I'm completing the Lab 4.3.1 of the SN Administration Fundamentals, specifically the part step of "Prepare and run the transform" When I click on the Transform link under de Related Links, I got this message But I have already uploaded th...

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Recently I noticed PDI's goes offline frequently. Is there any solution to this.

Hi Community, Recently I noticed the PDIs are going offline frequently with an upgrade message on developer portal. My self released 3 PDI instances in last 14 days. Is there any solution do anyone have? my recent PDI has also gone offline since yest...

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PDI dev443121 Offline, 502 snow_adc, no Wake option - preserve existing data

Hello ServiceNow Developer Community,Please help investigate my inaccessible Personal Developer Instance and restore access while preserving all existing work.Instance: dev443121URL: https://dev443121.service-now.com/Release shown in the Developer Po...

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Unable to awake up my instance dev391467

Click on Refresh many times, nothing happens, Please help

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PDI dev

Our PDI dev432286 is used for AtlasXT integration testing. Can it be kept active past the Oct 16 reclamation date?

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PDI will not install apps. "credentials cannot be sent to a host other than the configured apprepo"

NO applications will install in my PDI, immediately returning "Unable to download app package" in the UI. I dug into the system logs and found the errors in the attached log, the highlight of which is:Blocked: credentials cannot be sent to a host oth...

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Standard vs. Granular Delegation - Let's Clear the Confusion (Implementation Guide)

Hello Community, Have you come across ServiceNow’s Granular Delegation and wondered what it does or how it differs from the standard delegation we’ve used for years? Standard Delegation: We all know Standard Delegation is an all-or-nothing appro...

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Copy change button not working as expeced in change request form

Hi, We are currently on the Zurich version. While working with the Change Request form, I noticed an issue with the Copy Change functionality.For example, if I have an existing Open Emergency Change and use the Copy Change option from the context men...

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Building an MCP Server on ServiceNow and Connecting Claude to It

I have built a handful of MCP servers off platform now, and the shape of it is always the same. Spin up a Node project. Wire in the MCP SDK. Figure out auth, which is never as simple as the docs make it look. Then find somewhere to actually run the t...

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