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Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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Featured Go-Lives and Beyond

Keep the conversation going by sharing your organization’s ServiceNow journey, hosting/attending recurring events, and cultivating a community of internal Champions. ................................................................................

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Featured ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

Article

Featured Why ServiceNow's Government Forum 2026 Should Be on Your Calendar

If you work in government, whether federal, state, or local, you know the pace of change right now is intense. Priorities shift quickly, expectations are high, and you're constantly asked to do more with what you have while modernizing how your ...

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Featured Why AI Isn’t Delivering Business Impact—The Operating Model for the Agentic AI Era—

Japanese version:AIはなぜ経営成果に繋がらないのか〜Agentic AI時代のオペレーティングモデル設計〜 *The views expressed in this article are based on the author’s personal experience and perspective and do not represent the official views or product direction of ServiceNow. Intr...

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Thought Leadership

User can still see Total Rewards Case

Hi all, I’m facing an issue with HR Case visibility in ServiceNow. Scenario: A user is able to see Total Enquiry HR Cases only when the Assignment Group is set to xxx Assignment group . When the assignment group is changed to any other group, the us...

Question

Can any explain the difference between ACL with tablename-none and ACL with tablename-*

Suppose I have a table with 40 columns I want to show the end user only 10 columns how to do that?

Question

How to Display g_form.addErrorMessage() Permanently in ServiceNow.

Hi,I have a requirement where an error message added using g_form.addErrorMessage() needs to be displayed permanently on the form.Currently, I am adding the error message through a client script. The message appears initially, but after some time it ...

Question

How to hide or remove the Skip button in the playbook for Custom workspace.

Hi All, How to hide or remove the Skip button in the playbook for Custom workspace. Thanks in adavance,Spandus

Question

Performance Analytics – Formula indicator doesn’t support round() or max()

Hi,I’m kinda new to Performance Analytics and I'm working on a formula indicator. I’m trying to apply a normalization formula like this:round(max(-0.000000053 * score^3 + 0.0000411 * score^2 - 0.0109 * score + 1, 0) * 100)Where score is another indic...

Question

Next Experience, Navigation, and Access Task - Failed

I was able to follow all the instruction steps and after I click validate botton, it failed everytime. Couldnt figure out what went wrong. I have tried using both chrome and edge browsers. No luck.

Question

REST API Call to ServiceNow - cmdb_ci_win_server Table To get Windows Server Details

Hello ServiceNow Users and Experts, I am trying to make a REST API Call from Postman on Windows Machine, using Windows Integrated Authentication, to ServiceNow - cmdb_ci_win_server table to get the details of a server. The name or hostname of the ser...

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Architect

I want to create an ACL that is read-only for the portal.

I want to prevent users from updating records on the portal screen.I think the easiest way is to use an ACL, but is it possible to create an ACL that only affects the portal?I'm thinking of a read-only ACL for the table. Hiding UI policies and actio...

Question

UI Builder dashboard filter not working on Record list

I am trying to build a dashboard in UI Builder and it needs to be in it for some other items that are to be added, so can't use the simple dashboard page that easily adds elements that just work OOTB. I have added a record list that is looking at rec...

Question

Resolved! Request for Study and Review Materials for ServiceNow Certified Application Developer (CAD) Certifi

Hello Guys,I hope this message finds you well. I am currently preparing for the ServiceNow Certified Application Developer (CAD) certification and would like to ask for your recommendations for reliable study and review materials. Could you please su...

Question

GlideQuery cheat sheet

Hey! I made a cheat sheet for GlideQuery because I got tired of not knowing when something took a stream a query or an optional and returned which. Always having to reach out to the docs or SNGuru's cheat sheet when I get "This doesn't use an optiona...

Question

PTO workspace is not visible in the Global SearchBox

Hello Team,As per checking the PTO workspace is not visible in the Global SearchBox.I have gone through the KB "https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1537094"(Unified_Navigation_app_shell.png Screenshot attached)Multi...

Question

How to create auto-generated numbers for a catalog item based on Fiscal Years

Hello all, I have a requirement to create auto-generated numbers for a catalog item based on Fiscal Years.Our fiscal year starts in July. Hence, I want these auto-generated numbers to update on July 1 of each year. So when the numbering starts with...

Question

Resolved! How to get the value of repository id and Name from the source data field by using array?

Hi,How to get the value of repository id and Name from the source data field by using array?source data: {"assetexposurescore":"497","repository":"{\"id\" : \"36\", \"name\" : \"(01) - Health Services - ActiveScan\", \"description\" : \"Health Servic...

Question

Resolved! I'm trying to unhide a field with setVisible after catalog submission but it doesn't work!!!!

Hi everyone,I’m new to using setVisible in a Catalog Client Script and I’m hoping I’m missing something simple.Goal / expected behaviorI have a Catalog Item with variables visible to the requester and one internal-only variable that’s hidden on the f...

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