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HR Service Delivery (HRSD)

Deliver a modern AI powered employee experience from hire-to-retire.

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Zurich Release Deep Dive Blog – HRSD
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Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be...

Akul Sharma
Now Assist for HR: Quick Start Guide
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Now Assist for HR: Quick Start Guide

Welcome to the Now Assist for HR Quick Start Guide! ...

Melody Young
Growth Experiences Configuration Guides - Zurich
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Growth Experiences Configuration Guides - Zurich

Growth Experiences Confi...

Kristine French
Live on ServiceNow: HR Service D...
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Live on ServiceNow: HR Service D...

09/10/2025

Lolita Honkpo
May 2025 Store Release Deep Dive – HRSD and Now assist for HRSD
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May 2025 Store Release Deep Dive – HRSD and Now assist for HRSD

amrithaanayak

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Webinar | Pioneering the Agentic Future of Work: ServiceNow's AI-...

Online 10/14/25

Live on ServiceNow: Employee Center Academy

Online 10/15/25

Live on ServiceNow: Redefining ER Case Management: Empowering Man...

Online 10/22/25

Gartner HR Symposium/Xpo Conference

Online 10/27/25

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2025 HR Service Delivery Academy - Upcoming & Past sessions
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2025 HR Service Delivery Academy - Upcoming & Past sessions

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Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

blog
Case and Knowledge Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Featured May 2025 Store Release Deep Dive – HRSD and Now assist for HRSD

This blog aims to be a deep dive blog on the features coming in Journey Designer and Now Assist for HR May 2025 store. Some of the features may have dependency on a family release. This will be called out in the feature section. Contents Now Assi...

blog

Featured HR Multi Instance Integration application

This blog aims to be a quick overview of a new application, HR Multi instance Integration (HR MII). The ServiceNow HR Multi Instance integration application enables inter instance communication between the provider instance and a consumer instanc...

blog

CSM/HR Workspace, not showing Suggestions in fields that used in earlier cases Post YOKOHAMA upgrade

Hi All,After the YOKOHAMA upgrade, we've noticed an issue in both the CSM Workspace and HR Agent Workspace. Specifically, previously entered values in 'String type' fields, as well as in the 'Response Template Search' and 'Related Search' sections, a...

Question
Human Resources Service Delivery

Landing paging HR workspace

Hi Team,I need to change the default filter conditions when i click All HR cases, SLA at risk in Landing page. I am aware that we can change that via UI builder but wanted to know if we have any configurations to change it without touching UI builder...

Question

How to check additional comments changes are done by incoming email?

Current Behavior:We currently have a notification that is triggered whenever there is a change in the "Additional Comments" field.New Requirement:When a user sends an email, the content should be updated in the "Additional Comments" section. However,...

Question

Knowledge articles language filter

When creating knowledge articles in ServiceNow, you can select the language if multiple languages are configured in the system. In Norway, some users prefer articles in Norwegian, while others prefer English. However, the Employee Center automaticall...

Question

How to open Knowledge article Quick links in ESC portal view? currently links opening in Native UI

Hi all,We have a requirement to enable the quick links [sn_ex_sp_quick_link] on the Employee center portal AI Search.We have created the AI Search source and navigation tab to show the quick links.In the quick link table [sn_ex_sp_quick_link], the re...

Question
Human Resources Service Delivery

How to Retrigger a Completed Activity Set Multiple Times in Lifecycle Events HRSD??

We’re working with Lifecycle Events in ServiceNow, and have a use case where a manager may want to retrigger a specific Activity Set multiple times, even after it has been completed.For example, the Activity Set might include onboarding tasks or comp...

Question

How to make attachments mandatory with a minimum count (e.g., 2) before submitting a Service Request

Hi Everyone,I have a requirement where users must upload at least 2 attachments before submitting a service (Catalog Item / HR Service).For example, if a user adds only one attachment, they should not be able to submit the request.If anyone has done ...

Question

Resolved! how the watchlist person can able to see my requests

Hi everyone, Is there a possible way the watchlist person can able to see my requests in portal page..?

Question

Resolved! Allow watchlist users to read HR case within Employee Center hrm_ticket_page

Hello - is it possible to allow a user who is on the watchlist of an HR case to also be able to view the cases details via the hrm_ticket page in Employee Center? Currently, if a watchlist user tries to view case details in Employee Center, they'll g...

Question

Visibility to HR case in Employee Center for additional users

I want to show specific HR service cases to the opened by peers, so the peers can monitor these cases while the opened by is away. If I add the peers to the Watch List of the case, update the Standard Ticket Configuration to include the watch list (d...

Question

AI Agents in Action: Small Wins That Make Big Impact — What Will You Build?

I was on a call with a customer who told me that, in some months, their HR team receives over 100,000 cases by email, funneled through more than 200 shared inboxes. The volume alone sounds overwhelming, but the real problem is how those cases are cre...

blog
Case and Knowledge Management

Retire translated versions when english article is retired

I created a Business Rule that retires translated articles when the English version is retired. It works fine if there's a translation for the same version of the English article.But here's the problem:If I retire the latest English version (like v3)...

Question

Custom Bulk Case Loading - Scanning column data for an uploaded template file

In my last post, I talked about using the server script on the Record Producer to evaluate an attached Excel File. Now I'll attempt to add a scanner when the file is attached to the attachment field on the form. This process uses the code from the ba...

blog

Unable to Add Step to navigate All Case Module in HR Agent Workspace

Hello everyone,I’ve created a test case using ATF to submit one HR Service, and it’s working fine overall. However, I need to impersonate a test user to verify the case details in the backend.So far, I’ve added the following steps:Step 1: Impersonate...

Question

Employee Center Advanced Portal Navigation analytics - click count?

Hi all, Are there analytics for the Advanced Portal Navigation in the Employee Center (i.e. how many times each menu item is clicked on)?

Question

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How to open Knowledge article Quick links in ESC p...

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How to Retrigger a Completed Activity Set Multiple...

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Set Onboarding ramp up trigger

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Bulk Upload deprecatio in Employee Document Manage...

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Denoting Recently assigned cases in HR Agent Works...

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Connect at events

Webinar | Pioneering the Agentic Future of Work: ServiceNow's AI-...

Online 10/14/25

Live on ServiceNow: Employee Center Academy

Online 10/15/25

Live on ServiceNow: Redefining ER Case Management: Empowering Man...

Online 10/22/25

Gartner HR Symposium/Xpo Conference

Online 10/27/25

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HR Service Delivery (HRSD)

Hot Topics

Zurich Release Deep Dive Blog – HRSD

Akul Sharma

Now Assist for HR: Quick Start Guide

Melody Young

Growth Experiences Configuration Guides - Zurich

Kristine French

Live on ServiceNow: HR Service D...

Lolita Honkpo

May 2025 Store Release Deep Dive – HRSD and Now assist for HRSD

amrithaanayak

Getting Started

Welcome Guide

Product Checklist

Quick start guide for HRSD

FAQ

Release updates -ServiceNow

Measure and Grow

Measuring Success

Product Docs

Performance and Measurement

Value Measurement

Webinar | Pioneering the Agentic Future of Work: ServiceNow's AI-...

Live on ServiceNow: Employee Center Academy

Live on ServiceNow: Redefining ER Case Management: Empowering Man...

Gartner HR Symposium/Xpo Conference

On Demand Events

2025 HR Service Delivery Academy - Upcoming & Past sessions

amrithaanayak

Resources

What's New Blog

Release Notes

Store

Now Create

Related Products

Employee Center

Now Assist

Mobile Apps & Platform

Platform Analytics

Virtual Agent & NLU

Featured Zurich Release Deep Dive Blog – HRSD

Featured May 2025 Store Release Deep Dive – HRSD and Now assist for HRSD

Featured HR Multi Instance Integration application

Resolved! how the watchlist person can able to see my requests

Resolved! Allow watchlist users to read HR case within Employee Center hrm_ticket_page

Webinar | Pioneering the Agentic Future of Work: ServiceNow's AI-...

Live on ServiceNow: Employee Center Academy

Live on ServiceNow: Redefining ER Case Management: Empowering Man...

Gartner HR Symposium/Xpo Conference

Let's connect together