Creat template from Incident with state closed

[Sheh]

Hi,

When I create a template from an incident not closed, all fields are prepopulated. But when I create a template from a closed incident, the fields aren't prepopulated. 

Can you help.

Thank you.

[AJ-TechTrek]

Hi @Sheh 

Refer the below document, Might be helpful.

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/incident-management/...

https://www.servicenow.com/community/in-other-news/automate-the-creation-and-closure-of-an-incident-...

Please appreciate the efforts of community contributors by marking appropriate response as Correct my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

[Sheh]

Hi, thank you, interessting document.

But I cant see why  fields are prepopulated when I creat template from incident with state Resolved' , but if I use an incident with State 'Closed' and I try to creat template from it,  fields are not prepopulated

Thanks

[Dr Atul G- LNG]

Hi @Sheh 

Seems it is expected behaviour

No exact but might helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0610409

[Dr Atul G- LNG]

Hi @Sheh 

Have a look in KB i shared,. might be helpful.