Auto Close tickets which are not updated from 120 days ago using Flow Designer

[Rakesh40]

Hi Team

How to make the conditions on Flow designer to close the Incident tickets which are not updated from last 120 days. I am new to flow desinger.

Please help me on this

Thanks

[SAI VENKATESH]

Hi @Rakesh40 

You can in the way That I have mentioned in the image. and there are different ways you can do it. here I am triggering the flow at some scheduled time 

Thanks and Regards

Sai Venkatesh

[Rakesh40]

Hello @SAI VENKATESH 

I don't want the flow as scheduled job it should trigger when incident created.

[SAI VENKATESH]

Hi @Rakesh40 

In the trigger add the condition "created and provide table name 

Thanks and Regards

Sai Venkatesh

[Community Alums]

Hi @Rakesh40 ,

As Venkatesh mentioned the ideal way of achieving the result is by running the flow daily at a specific time.

There are many things that could go wrong when you trigger flow on create of incident. Could you please explain why do you want to trigger when incident is created? 

I started answering community questions recently. If my answer helped you in any way, please mark it as helpful or correct. It would be a great boost.