Flow Build - Tasks not routing if multiple choices are selected

Hola Ola
Giga Guru

Good morning, 

I have a requirement to have task routed to the CI ownership Assignment Group, if their CI is selected from the List Collector. 


It works when ONE CI is selected. The Task is appropriately routed.

 

However, it doesn't work when MULTIPLE CIs are selected. 

 

What am I missing on my Flow, that will make the Task generated when multiple CIs are selected.

 

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1 ACCEPTED SOLUTION

Jon23
Mega Sage

Hi @Hola Ola ,

Are you trying to create a sctask for each CI selected?  if Yes, you will need to do a lookup records of the CI's selected then do a for each. - unless you are already doing that somewhere in steps 1-10.

 

Is step 12 highlighted, the sctask action that is not populating that assignment group? if Yes, can you provide a screen shot of the action expanded so we can see what value you are using?

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1 REPLY 1

Jon23
Mega Sage

Hi @Hola Ola ,

Are you trying to create a sctask for each CI selected?  if Yes, you will need to do a lookup records of the CI's selected then do a for each. - unless you are already doing that somewhere in steps 1-10.

 

Is step 12 highlighted, the sctask action that is not populating that assignment group? if Yes, can you provide a screen shot of the action expanded so we can see what value you are using?