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04-23-2024 07:02 AM - edited 04-23-2024 07:04 AM
Good morning,
I have a requirement to have task routed to the CI ownership Assignment Group, if their CI is selected from the List Collector.
It works when ONE CI is selected. The Task is appropriately routed.
However, it doesn't work when MULTIPLE CIs are selected.
What am I missing on my Flow, that will make the Task generated when multiple CIs are selected.
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04-23-2024 10:58 AM
Hi @Hola Ola ,
Are you trying to create a sctask for each CI selected? if Yes, you will need to do a lookup records of the CI's selected then do a for each. - unless you are already doing that somewhere in steps 1-10.
Is step 12 highlighted, the sctask action that is not populating that assignment group? if Yes, can you provide a screen shot of the action expanded so we can see what value you are using?
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04-23-2024 10:58 AM
Hi @Hola Ola ,
Are you trying to create a sctask for each CI selected? if Yes, you will need to do a lookup records of the CI's selected then do a for each. - unless you are already doing that somewhere in steps 1-10.
Is step 12 highlighted, the sctask action that is not populating that assignment group? if Yes, can you provide a screen shot of the action expanded so we can see what value you are using?