How to trigger Survey through Event and records inserted on Incident

[Chaitanya Redd1]

I have Created "Send Survey" Button Incident form and set condition as you can see below screenshot.

But here I'm trying to trigger survey manually so I mad trigger condition false. Survey has to triggered when I click on "Send Survey" button on incident form. It's not triggered as I expected can anyone help me how to trigger Survey by creating event and records should inserted.

[Ishita Shrivast]

Hi Jry, you can try referring his thread I found

https://community.servicenow.com/community?id=community_question&sys_id=cbeb8fe1db9cdbc01dcaf3231f96...

Hope this helps. Please mark it as correct and helpful, if applicable.

Thanks and Regards,

Ishita Shrivastava.

[Ashutosh Munot1]

Hi,

Check this out:

https://community.servicenow.com/community?id=community_question&sys_id=cbeb8fe1db9cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=59dff6addb58dbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=0d980b21db5cdbc01dcaf3231f96...

Thanks,
Ashutosh

[Chaitanya Redd1]

Hi Ashutosh,

have tried all the links but there is no change.

[Ashutosh Munot1 · Accepted solution]

HI,

I think you should have a look at UI action on survey itself which is called as Assign Survey.

Also you need to have a look at Business rules like Auto assessment business rule

Thanks,
Ashutosh