Why problem remains active true despite changing the problem to closed ??

[Manikantahere]

What makes problem still in active state despite problem state is closed.

Pls give me your suggestions!!

[Manikantahere]

We do have complete UI action right after state becomes resolved. By using Complete UI action I am moving problem state to closed.

[Harish KM]

Hi @Manikantahere in that case it should work. Can you Check is there any other business rule which is making active field.to set true