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Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform   Imagine your Serv...

  • blog
  • Customer Security and Trust (CST)

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

ATF Issue - Client Error

Tester A is experiencing an Error in ATF Test Step 'Click UI Action'-Tester A and Tester B have the same role.-Tester A encountered error while tester B was able to finish the ATF successfully-Tester A was able to do the test scripts manually with no...

  • Question

iPhone ServiceNow Agent login

Forgive me if this is the incorrect forum.  For months I had been able to use the ServiceNow Agent app for my company's instance.   Now I receive a message and can not login to the app.  I have wiped my iPhone and rebuilt it.  I still get an error. W...

  • Question

Resolved! Same SLA definition with country specific holidays exclusion.

Hello community,I have a request to implement country specific holidays exclusion for SLAs. I already have 20 SLA definitions and countries are from all over the Globe with different holidays to be excluded. Is there any other way to do this without ...

  • Question

AI Control Tower Approval Activation Error

Hi Community,I am configuring AI Control Tower and facing an issue under:AI Control Tower → Configurations → Controls → ApprovalsWhen I try to activate any of the following controls:AI SystemsMCP ServersAI ModelsAutomatically Trigger PlaybooksI recei...

  • Question

no_text_index=true on knowledge article body

Hello,I understand the you can add a setting of no_text_index=true to stop a field being searchable by the legacy search (Zing?).In the article body fleld of our knowledge articles we have a dictionary entry with a default value of no_text_index=true...

  • Question

Help with scripted mobile action function, please.

I am very new to Mobile App Builder and am creating my first mobile app and I need help understanding how to create a function that is scripted and uses variables. On the mobile app, I have a record details screen using Table A where the function is ...

  • Question

Adding a Playbook Record Page Tab to a Workspace Record

Welcome to another episode of: Recently there have been multiple articles covering tabs in configurable workspaces, so why not make it a series This article will cover how to add Playbook as a Record Page Tab to a Configurable Workspace using UI Bu...

  • Article
  • Multiple Versions
  • UI Builder : Next Experience
  • Workspace : Next Experience

Change Request Types Accepted by Ansible Collection for SNOW

Hello, We're trying to use the Ansible Collection for SNOW; however, it appears that the change request role only allows "Emergency, Normal or Standard". Our SNOW team requires us to use something I believe to be custom, "Technology Change". Our use-...

  • Question
  • Playbook Experience
  • Workflow Automation

Resolved! Brazil version PDI

When will Brazil version be available for PDI today ? Any timeline ?

  • Question

Now Mobile 22.1.0 – Unable to access

Hello,We are experiencing an issue with the Now Mobile application (version 22.1.0) on Android devices.We have the following scenario:Samsung Galaxy A54 5G – the user is unable to access Now Mobile.Samsung Galaxy A36 – the user is able to access Now ...

  • Question
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