Create a UI action to add the Knowledge check box to the Incident form.

Before you begin

Role required: admin

Procedure

  1. Navigate to System UI > UI Actions.
  2. Click New.
  3. Fill in the following fields.
    Table 1. UI Action form
    Field Description
    Name Create Knowledge
    Table Incident
    Action name create_knowledge
  4. Select the Client check box.
  5. Select the List v3 Compatible check box.
  6. Select the Form button check box.
  7. In the Onclick field, enter createKnowledgeClient().
  8. In the Condition field, enter gs.getProperty("enable_kcs_incident") == 'true' && new global.CSMTableMapUtil (current).findMapByName("incident_kcs_article") && new global.KBKnowledge().canCreate().
  9. In the Script field, enter the following code. 
    function createKnowledgeClient() {
    if (g_form.modified) {
        alert(new GwtMessage().getMessage('You have unsaved changes. Please save them to continue.'));    
    }else{
        //Call the UI Action again but skip the 'onclick' function
        gsftSubmit(null, g_form.getFormElement(), 'create_knowledge');
//MUST call the 'Action name' set in this UI Action
    }
}

//Code that runs without 'onclick'
//Ensure call to server-side function with no browser errors
if (typeof window == 'undefined')
    CreateKnowledgeServer();

function CreateKnowledgeServer(){
    current.update();

    var map = new global.CSMTableMapUtil (current);
    map.findMapByName("incident_kcs_article");
    var targetURL = map.getTargetURL();
        if(targetURL)
        action.setRedirectURL(targetURL[0]);
}