IT Service Management release notes IT Service Management has new and updated features in the Xanadu release. Benchmarks release notesThe ServiceNow® Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends. Benchmarks was enhanced and updated in the Xanadu release.DevOps Change Velocity release notesThe ServiceNow® DevOps Change Velocity application improves visibility into your DevOps data in a single system, automates and accelerates change processes, and helps you gain insights to measure the performance of your DevOps environment. DevOps Change Velocity was enhanced and updated in the Xanadu release.Digital End-User Experience release notesThe ServiceNow® Digital End-User Experience (DEX) solution is a cloud-based tool providing IT with comprehensive visibility and monitoring for user applications, networks, and devices. The DEX suite includes two products: Application and Device Health, which helps IT resolve device and application issues proactively, and Desktop Assistant, which provides easy access to self-service options. DEX was enhanced and updated in the Xanadu release.Digital Portfolio Management release notesThe ServiceNow® Digital Portfolio Management Workspace enables you to view and manage the full life cycle of your services and applications. The Digital Portfolio Management Workspace was enhanced and updated in the Xanadu release.Incident Management release notesThe ServiceNow® Incident Management application restores normal service operations while minimizing the impact to business operations and maintaining quality. Incident Management was enhanced and updated in the Xanadu release.Now Assist for IT Service Management (ITSM) release notesThe ServiceNow® Now Assist for IT Service Management (ITSM) application brings generative AI to IT Service Management. Now Assist for IT Service Management (ITSM) was enhanced and updated in the Xanadu release.On-Call Scheduling release notesThe ServiceNow® On-Call Scheduling application helps you verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Xanadu release.ITSM Mobile Agent release notesThe ServiceNow® ITSM Mobile Agent app delivers base system mobile-first experiences designed for IT agents to triage, act on, and resolve incidents on the go. ITSM Mobile Agent was enhanced and updated in the Xanadu release.Performance AnalyticsITSM dashboards release notesThe ServiceNow® Performance Analytics ITSM dashboards provide several Platform Analytics solutions that contain preconfigured dashboards. Performance Analytics ITSM dashboards was enhanced and updated in the Xanadu release.Proactive Engagement release notesThe ServiceNow® Proactive Engagement application helps organizations improve their employee digital experience, productivity, and satisfaction by proactively enabling employees to self-solve digital issues that they experience on a day-to-day basis. Proactive Engagement is a new application in the Xanadu release.Problem Management release notesThe ServiceNow® Problem Management application helps you identify the cause of errors in the IT infrastructure that are reported as occurrences of related incidents. Problem Management was enhanced and updated in the Xanadu release.Service Operations Workspace for ITSM release notesThe ServiceNow® Service Operations Workspace application is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management capabilities. You can configure your agent experience by using the interface of Service Operations Workspace for ITSM. Service Operations Workspace for IT Service Management was enhanced and updated in the Xanadu release.Service Portfolio Management release notesThe ServiceNow® Service Portfolio Management application enables you to plan, design, build, and implement your service portfolios. Service Portfolio Management was enhanced and updated in the Xanadu release.Task Intelligence for ITSM release notesThe ServiceNow® Task Intelligence for ITSM application uses machine learning to set up, deploy, and track solution-based models to achieve important business outcomes. Task Intelligence for ITSM was enhanced and updated in the Xanadu release.Vendor Management Workspace release notesThe ServiceNow® Vendor Management Workspace application enables you to monitor the performance of your company's vendors and manage all vendor-related information from one location. Vendor Management Workspace was enhanced and updated in the Xanadu release.Workforce Optimization for ITSM release notesThe ServiceNow® Workforce Optimization for ITSM application enables you to manage and maintain the productivity of your workforce from a single location. Workforce Optimization for ITSM was enhanced and updated in the Xanadu release.ITSM Success Dashboard release notesThe ServiceNow® ITSM Success Dashboard application provides insights into the IT leadership team and process owners that they can use to measure the performance of their ServiceNow® IT Service Management (ITSM implementation. ITSM Success Dashboard was enhanced and updated in the Xanadu release.Release Management release notesThe ServiceNow® Release Management application enables you to manage, plan, schedule, and control all aspects of hardware and software releases so that you can create a defined set of release components. Release Management is deprecated starting with the Xanadu release.
IT Service Management release notes IT Service Management has new and updated features in the Xanadu release. Benchmarks release notesThe ServiceNow® Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends. Benchmarks was enhanced and updated in the Xanadu release.DevOps Change Velocity release notesThe ServiceNow® DevOps Change Velocity application improves visibility into your DevOps data in a single system, automates and accelerates change processes, and helps you gain insights to measure the performance of your DevOps environment. DevOps Change Velocity was enhanced and updated in the Xanadu release.Digital End-User Experience release notesThe ServiceNow® Digital End-User Experience (DEX) solution is a cloud-based tool providing IT with comprehensive visibility and monitoring for user applications, networks, and devices. The DEX suite includes two products: Application and Device Health, which helps IT resolve device and application issues proactively, and Desktop Assistant, which provides easy access to self-service options. DEX was enhanced and updated in the Xanadu release.Digital Portfolio Management release notesThe ServiceNow® Digital Portfolio Management Workspace enables you to view and manage the full life cycle of your services and applications. The Digital Portfolio Management Workspace was enhanced and updated in the Xanadu release.Incident Management release notesThe ServiceNow® Incident Management application restores normal service operations while minimizing the impact to business operations and maintaining quality. Incident Management was enhanced and updated in the Xanadu release.Now Assist for IT Service Management (ITSM) release notesThe ServiceNow® Now Assist for IT Service Management (ITSM) application brings generative AI to IT Service Management. Now Assist for IT Service Management (ITSM) was enhanced and updated in the Xanadu release.On-Call Scheduling release notesThe ServiceNow® On-Call Scheduling application helps you verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Xanadu release.ITSM Mobile Agent release notesThe ServiceNow® ITSM Mobile Agent app delivers base system mobile-first experiences designed for IT agents to triage, act on, and resolve incidents on the go. ITSM Mobile Agent was enhanced and updated in the Xanadu release.Performance AnalyticsITSM dashboards release notesThe ServiceNow® Performance Analytics ITSM dashboards provide several Platform Analytics solutions that contain preconfigured dashboards. Performance Analytics ITSM dashboards was enhanced and updated in the Xanadu release.Proactive Engagement release notesThe ServiceNow® Proactive Engagement application helps organizations improve their employee digital experience, productivity, and satisfaction by proactively enabling employees to self-solve digital issues that they experience on a day-to-day basis. Proactive Engagement is a new application in the Xanadu release.Problem Management release notesThe ServiceNow® Problem Management application helps you identify the cause of errors in the IT infrastructure that are reported as occurrences of related incidents. Problem Management was enhanced and updated in the Xanadu release.Service Operations Workspace for ITSM release notesThe ServiceNow® Service Operations Workspace application is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management capabilities. You can configure your agent experience by using the interface of Service Operations Workspace for ITSM. Service Operations Workspace for IT Service Management was enhanced and updated in the Xanadu release.Service Portfolio Management release notesThe ServiceNow® Service Portfolio Management application enables you to plan, design, build, and implement your service portfolios. Service Portfolio Management was enhanced and updated in the Xanadu release.Task Intelligence for ITSM release notesThe ServiceNow® Task Intelligence for ITSM application uses machine learning to set up, deploy, and track solution-based models to achieve important business outcomes. Task Intelligence for ITSM was enhanced and updated in the Xanadu release.Vendor Management Workspace release notesThe ServiceNow® Vendor Management Workspace application enables you to monitor the performance of your company's vendors and manage all vendor-related information from one location. Vendor Management Workspace was enhanced and updated in the Xanadu release.Workforce Optimization for ITSM release notesThe ServiceNow® Workforce Optimization for ITSM application enables you to manage and maintain the productivity of your workforce from a single location. Workforce Optimization for ITSM was enhanced and updated in the Xanadu release.ITSM Success Dashboard release notesThe ServiceNow® ITSM Success Dashboard application provides insights into the IT leadership team and process owners that they can use to measure the performance of their ServiceNow® IT Service Management (ITSM implementation. ITSM Success Dashboard was enhanced and updated in the Xanadu release.Release Management release notesThe ServiceNow® Release Management application enables you to manage, plan, schedule, and control all aspects of hardware and software releases so that you can create a defined set of release components. Release Management is deprecated starting with the Xanadu release.