Xanadu Patch 9a Hotfix 1

  • Release version: Xanadu
  • Updated August 5, 2025
  • 2 minutes to read

    • The Xanadu Patch 9a Hotfix 1 release contains fixes to these problems.

    Build information:
    Build date: 08-03-2025_1126
    Build tag: glide-xanadu-07-02-2024__patch9a-hotfix1-07-27-2025
    Important:
    For more information about how to upgrade an instance, see ServiceNow Upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    Activity Stream

    PRB1743672

    		 Worknotes using Carriage Return aren't displaying in HR Agent Workspace when using edge encryption
    1. Enable Edge Encryption in the HR Workspace.
    2. Open the HR Workspace using an encrypted URL.
    3. Post a Worknote on a HR Case that uses a Carriage Return.

    Notice that the Worknote isn't visible in the Activity Log.

    Declarative Actions

    PRB1839321

    		 Customize flow on the 'Order' line item loads a blank screen for Order Agent/Order Admin users When selecting the Customize flow action on a newly created 'Order' line item for a given Order, the page fails to load.

    Next Experience Unified Navigation

    PRB1908169

    KB2252998

    		 An exact match for an experience with an invalid routeConfigId doesn't navigate A new issue was found which results in Zing search results aren't opening properly within a workspace.

    Refer to the listed KB article for details.

    Now Assist Panel

    PRB1909094

    		 The Show more button isn't visible on Now Assist for Request (NASS) for Safari browsers When using the Now Assist Panel (NAP), Now Assist for Virtual Agent (NAVA), or Now Assist for Request (NASS) on Safari, the Show more button isn't visible after truncation, so the user is unable to see the full message. This prevents users from accessing the complete content of responses.

    Virtual Agent

    PRB1849654

    KB1940828

    		 Synthesized output is not captured in an interaction transcript In Virtual Agent, the transcripts captured on the interaction don't log the synthesized output.

    Refer to the listed KB article for details.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.