Exploring Enterprise Asset Management

Use the Enterprise Asset Management application to optimize the quality and performance of assets by reducing downtime, increasing asset utilization, and extending asset lifespan while reducing operating costs for asset-intensive organizations.

Enterprise Asset Management overview

The Enterprise Asset Management automates the full lifecycle of your physical business assets with prescriptive workflows. With Enterprise Asset Management, you can maximize the return on your enterprise assets, control capital and operating costs, and reduce risk by tracking and managing your assets from planning to disposal.

Enterprise Asset Management users

User	Description
Enterprise administrators	Work involves planning strategic initiatives, managing capital planning, and optimizing asset returns.
Enterprise asset managers	Work involves decreasing downtime, extending asset life, and rationalizing inventory.
Enterprise technicians	Work involves increasing productivity and improving response time.
Medical asset managers	Similar to the tasks carried out by an enterprise asset manager, though specifically within the healthcare sector.
Medical technicians	Similar to the tasks carried out by an enterprise asset technician, though specifically within the healthcare sector.
Facility asset manager	Similar to the tasks carried out by an enterprise asset manager, though specifically within the facility management sector.
Facility technician	Similar to the tasks carried out by an enterprise asset technician, though specifically within the facility management sector.
Operational technology asset manager	Similar to the tasks carried out by an enterprise asset manager, though specifically within the operation technology sector.
Operational technology asset technician	Similar to the tasks carried out by an enterprise asset technician, though specifically within the facility management sector.

Enterprise Asset Management workflow

The following illustration describes the tasks involved in the Enterprise Asset Management workflow.

Figure 1. Workflow depicting different users using the Enterprise Asset Management

1. A user in any role initiates a request for an asset using the Service Catalog application
2. The request is created and sent for approval.
3. Following approval, the asset manager begins the process of sourcing the requested asset.
4. The asset manager evaluates whether to source the asset locally from a stockroom, transfer it from another location, or create a new purchase order.
5. The asset manager decides to create a new purchase order to source the asset.
6. Upon receipt of the purchase order, the field technician deploys the asset.
7. The asset manager uses work order and work order tasks to track and manage work for the asset.
8. Additionally, the asset manager can create contracts for the asset and manage by taking actions on contracts that are nearing expiration or already expired.
9. The asset manager can also track the total cost of ownership for the asset.
10. As the asset approaches the end of its useful life, the asset manager assesses whether to replace or dispose of the asset.
11. Based on the decision, the asset manager initiates either a refresh flow or a disposal flow for the asset.

Enterprise Asset Management benefits

Benefit	Feature	Users
Get visibility into all aspects of your assets such as dashboards, asset count by model, lifecycle state, model category, and the overall performance of assets.	Enterprise Asset Workspace	Enterprise administrator Enterprise asset manager
Use your own customized workspace for medical and facility industries.	Configurable workspaces for medical and facilities industries	Medical asset manager (for the Medical Asset Workspace) Medical asset technician (for the Medical Asset Workspace) Facility asset manager (for the Facility Asset Workspace) Facility asset technician (for the Facility Asset Workspace) Enterprise administrator System administrator
Maximize asset value with comprehensive cost analysis of owning and managing assets.	Asset Total Cost of Ownership for Enterprise Asset Management	Enterprise asset manager
Track, manage, and maintain discrete enterprise and linear assets.	Linear assets in Enterprise Asset Management	Enterprise asset manager
Onboard single and multiple assets using playbooks.	Playbooks for Enterprise Asset Management	Enterprise asset manager
Simplify enterprise asset offboarding process using a reclamation workflow.	Enterprise asset reclamation	Enterprise asset manager
Rate assets by risk level and generate color-coded heatmaps.	Risk scoring	Enterprise administrator
Track and manage work for your enterprise assets by using work orders.	Managing work orders for your enterprise assets	Enterprise asset manager
Create and manage enterprise asset contracts.	Create and manage contracts for enterprise assets	Enterprise administrator Enterprise asset manager
Get defective enterprise assets in a stockroom repaired quickly using the Repair flow.	Repair flow	Enterprise asset manager
Locate and pick the assets in your stockroom efficiently by using the ServiceNow Mobile Agent application.	Inventory picking for Enterprise Asset Management	Inventory user
Track asset movement from the receiving bay of the inventory to the designated space within the stockroom using the Asset put away task.	Managing inventory by putting away enterprise assets in the stockroom drop-off location	Inventory user
Return assets that are in your personal stockroom easily by creating Drop off tasks.	Drop off tasks	Enterprise asset technician Enterprise asset manager

What to explore next

To learn more about configuring and using the Enterprise Asset Management application, see the following topics:

• Configuring Enterprise Asset Management
• Managing enterprise models and assets
• Managing enterprise asset inventory and contracts
• Managing work orders for your enterprise assets
• Using Service Catalog for Enterprise Asset Management requests and flows