Approve or reject a shift-swap in Service Operations Workspace

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • You can approve a shift swap requested by your peer if you are available to work for that time period. You can reject it if you are unable to work then.

    시작하기 전에

    Role required: sn_shift_planning.agent

    프로시저

    1. Navigate to Workspaces > Service Operations Workspace.
    2. Click the Schedule icon.
    3. Click the Shift Approvals tab.
    4. Select the request you want to approve or reject.
    5. Review the details of the shift swap request and do one of the following:
      • To approve the request, click Approve.
      • To reject the request, click Reject.
      If you approve a shift-swap, the application moves the request to your manager's approval queue. For more information, go to Track and manage your teams' schedule.