Define qualitative mapping for a DEX Score metric

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 2분

    • Define mapping between the qualitative value and normalized score of a DEX Score metric according to your business needs.

    시작하기 전에

    Role required: sn_dex_score.digital_workplace_leader

    프로시저

    1. Navigate to All > Digital Experience Score​ > Qualitative Metric Score Mapping.
    2. Open a qualitative metric record.
      1. On the Qualitative Metric Score Mappings page, hover over the metric name and select the reference icon (Reference icon) next to it.
      2. On the preview pop-up, select Open Record.
    3. In the form, enter the metric name, normalized score, and qualitative value.
      표 1. Qualitative Metric Score Mapping form
      Field Description
      Metric Name of the metric for which the qualitative mapping is to be set.

      For example, Battery health.
      Normalized score Normalized score value for the metric. This value corresponds to a performance category for the metric.

      For example, 45.

      For information about how normalized scores are calculated, see DEX Score normalization for metric scores.
      Qualitative value Performance category such as Poor, Moderate, or Good that you can map to a normalized score value.

      For example, you can map a normalized score of 45 to the Poor category and a score of 75 to the Moderate category, for the Battery health metric.
    4. Select Update.