Add the Outage UI action to another task form

By default, the Create Outage UI action is available on the incident and problem forms, and can be added to other task forms. For new instances from Jakarta only, this feature is also available on the change request form.

시작하기 전에

Role required: admin

프로시저

1. Navigate to All > System Definition > UI Actions.
2. Select the UI Action Create Outage on the Task [task] table.
   By default, the condition is:

   current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem'

3. Modify the Conditions field as described in the following examples.

   옵션	설명
   To add this UI action to the Ticket [ticket] table	current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem' || current.getRecordClassName() == 'ticket'
   To use the UI action on only the Problem [problem] table	current.getRecordClassName() == 'problem'

4. Click Update.