Migrate the client script from ITSM Agent Workspace to Service Operations Workspace for ITSM

Configure the client script to migrate list actions from ITSM Agent Workspace to Service Operations Workspace for ITSM.

시작하기 전에

When performing the migration, you must have selected the List actions option for ITSM Agent Workspace features. For example, the List actions option for List. For information about the migration process, see Migrate from ITSM Agent Workspace to Service Operations Workspace for ITSM.

Role required: admin

이 태스크 정보

At the end of the migration process, a confirmation message specifies if the migration is successful or not. You can review the migration information and perform the post-migration steps to confirm successful migration of your configuration or customization.

프로시저

1. Navigate to All > Now Experience Framework > Declarative Actions > List actions.
2. Filter the records based for Implemented As is set as Client script.
3. View the log in the failed record in the migration process and find the sys_Id of the record from the list of List Actions.
4. Select the failed record with the corresponding sys_id.
5. Select and hold (or right-click) on the header, and select Insert and Stay.
6. Clear the Workspace and View fields.
7. Select the Experience Restricted check box.
8. In the Action configuration related list, select Edit, and then select SOW Actions from Collection to Action configurations list.
9. Select Save to save the Action configurations list.
10. Select Update.