Set the refresh interval for Success Dashboard indicators

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Set the refresh interval to calculate the number of incidents deflected within the defined time range when a user reads the KB article recommended by the Virtual Agent.

    시작하기 전에

    Role required: sn_sd.success_dashboard_admin

    프로시저

    1. Navigate to All > Success Dashboard > Getting Started.
    2. Select Review and Configure in Configure Knowledge deflection card.
    3. Select Settings tab.
    4. Select a deflection pattern under Knowledge deflection.
    5. Select Edit.
    6. Update the value in Window field.

      This is the refresh interval for the report to be executed.

    7. Right-click on the header and select Save.