Work on a change task in Service Operations Workspace

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Complete the change task that in turn helps in resolving the associated change.

    시작하기 전에

    Role required: itil or admin

    프로시저

    1. Open a change.
    2. From the Change tasks tab, open the required change task.
    3. To find and work on records that help in quick resolution of the change task, perform the following actions.
      1. From the contextual side panel, click the agent assist icon (agent assist icon).
      2. Search for a resource and perform the required action.
    4. To delete the change task, Click the more actions icon (more actions icon) and select Delete.