Access on-call escalation path from major incident workbench

Access on-call roster and escalation details from major incident workbench to reach out to a support group.

시작하기 전에

Role required: itil, sn_incident_read, sn_incident_write, major_incident_manager, communication_manager, incident_manager, or admin

Activate the On-Call Scheduling plugin (com.snc.on_call_rotation).

프로시저

1. Navigate to Major incident workbench.
2. Click the Communications tab.
3. Under the Groups section, click On Call Groups.
4. From the list, select a group.

   그림 1. On-call groups

   

5. Select Track On-Call Escalation.
6. In the escalation path section, select Escalation.

결과

You can access the on-call escalation information.