Approve or reject a shift swap using the ITSM Mobile Agent application

Using your ITSM Mobile Agent application, approve a shift swap requested by your peer if you are available to work at that time. You can reject it if you are unable to work then.

시작하기 전에

Role required: sn_shift_planning.agent

주:

If you have notifications enabled, you can approve or reject shift-swap requests from the notifications without opening the request.

프로시저

1. Navigate to the ITSM Mobile Agent Agent application.
2. Tap Approvals.
3. In the Pending list, select a request to approve and review the request details.
4. Do one of the following:
   • To approve a request, tap Approve.
   • To reject a request, tap Reject.

   Your peer receives a notification on the request approval status.