Create escalation trigger rules and policy from team record

Navigate to team record to create new policy and trigger rules

시작하기 전에

Get an overview of how to create escalation trigger rules and policy from a team record in this video.

Role required: rota_manager, rota_admin

프로시저

1. Navigate to Workspaces > Service Operation Workspace.
2. Click the Schedule icon.
3. On the Schedules page, right-click the shift span and click icon.