Metric definition form

Update the scoring details of a metric definition, enable or disable it, or specify whether it contributes to the overall DEX score.

For more information, see Customize metric definitions.

표 1. DEX Score metric definition form

Field	Description
Metric visibility	Option to determine who can see the metric. To edit this field, select the lock icon and select the visibility type from the drop-down list. L1 checklist: Metric details are visible to service desk agents from the Investigation tab page of incident records for DEX monitored devices. Advanced: Metric details are visible to administrators and IT operators. Service desk agents can view advanced metrics by toggling Show additional metrics on the Investigation tab page of incident records. To delete a value, select the value and then select the remove icon . Select the unlock icon to set the visibility option.
Metric category	Device health category that the metric is associated with. To select or change a device health category, select the search icon and then select a category from the DEX Self-service categories page.
Contributes to DEX score	Option to determine whether the metric can contribute to the overall DEX score.
Value type	Value type of the metric that can be either qualitative or quantitative, depending on how it’s measured and what type of data it collects. Quantitative metrics evaluate scores using numbers. For example, the CPU usage or battery health of a device. Qualitative metrics evaluate scores using descriptive information instead of numbers. For example, the information you collect from surveys can provide details on how employees feel about using a particular device or application.
Active	Option to make the metric definition active. Only active metrics are considered for calculations and aggregations.
Good lower bound	Minimum value for a good metric. For example, let's say the good lower bound for a customer satisfaction metric score is set to 80%. This value means that any score above 80% is considered good.
Average lower bound	Minimum value for an average metric. For example, let's say the average lower bound for a CPU usage metric score is set to 85 and its upper bound is set to 55. This value means that any score between 85 and 55 is considered average.
Poor lower bound	Minimum value for a poor metric. For example, let's say the poor lower bound for a device crash metric score is set to 5 and its upper bound is set to 2. This value means that any score (number of times a device crashed) between 5 and 2 is considered poor.
Max upper bound	Maximum value that is considered as the upper bound for the metric definition.
Weight	Weighted average for the metric that contributes to the overall DEX score.