After you consider a problem to be resolved, the incidents related to the problem
with the state On Hold may be resolved using a UI action from the
Problem form.
시작하기 전에
Role required: itil
이 태스크 정보
The topic only applies to legacy problem — Jakarta to London.
프로시저
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Open a resolved problem that has associated incidents.
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From the context menu, click Resolve Incidents.
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Enter values for mandatory fields.
주: Only the incidents in state On Hold and with
Awaiting Problem as the on hold reason can be
resolved.
The state of the incidents in the problem related list is changed to
Resolved and work notes are added to the activity
feed.