AI agents in Setup Hub

  • Release version: Australia
  • Updated April 3, 2026
  • 1 minute to read

    • Refer to the following information about the Platform AI agents in Setup Hub.

    Note:
    The Configure with Now Assist button appears only for console items that are backed by AI capabilities.
    Table 1. AI agents for configurations
    AI Agent Description
    Admin configurations
    AI Search Configuration Agent

    Configures AI search for ServiceNow internal tables by defining internal search sources, search profiles, and table mappings through conversation.
    AI Search XCC Agent

    Configures external content connectors for AI Search for public websites (for example, Zoom, Apple Support, and Okta) and SharePoint repositories.

    The agent guides with connector discovery that aligns with user requirements, authentication, content scope, crawl scheduling, search profile mapping, and error recovery.
    Group and roles assignment agent

    Provides user access through group-based associations. Creates a user group, manages users in a group, assigns roles to a group, and adds users to a role.
    IA Operational Data Workflow Agent Automates bulk data imports into ServiceNow for departments, users, locations, and groups. Supports both file-based and LDAP-based imports. Reduces the time and effort needed to migrate operational data during implementation.
    SSO Configuration Agent Automates Single Sign-On setup (OIDC and SAML) in ServiceNow using identity provider configuration data. Supports Q&A and troubleshooting throughout the setup process.