Enable basic email

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable basic email to use ServiceNow - provided email servers and accounts.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > System Properties > Email Properties.
    2. Configure these email properties and select Save.
      Email properties
      Table 1. Email property descriptions
      Property section Label System property Setting required
      Outbound Email Configuration Email sending enabled glide.email.smtp.active Yes
      Inbound Email Configuration Email receiving enabled glide.email.read.active Yes