Set up personal corporate mailbox

Set up your personal corporate mailboxes with ServiceNow platform.

Before you begin

The User Mailbox Integration (com.glide.email.user_mailbox.integration) plugin must be installed.

Role required: user_email_account

Procedure

1. From the user menu, navigate to Preferences > Notifications and then select the Advanced Preferences link.
2. Select the Delivery Channels tab.
3. If no devices are configured, follow these steps to add an email device.
   1. In the Email channel section, select +Add.
   2. Expand the Channel info section and provide the channel name and email address in the fields.
   3. Select Save.
   Note:

   The itil role is required to create an email device.
4. Set up personal mailbox.
   1. In the Set up personal mailbox section, select the Set up personal mailbox option.
   2. In the Create dialog, select Password or OAuth 2.0 from the Authentication drop-down list.
      For Password as the authentication type, enter the App password provided by your email service provider in the App password field.

      Note:

      The password flow is deprecated for Microsoft as of September 2025. For more information about generating app passwords for Google or Yahoo! accounts, see Google: Sign in with app passwords and Yahoo!: Generate and manage 3rd-party app passwords.
   3. In the User email field, enter the email address of the mailbox that you want to connect.
   4. Select a template from the list of configured user email account templates.
      To configure a new template aside from the preconfigured templates, see Configure templates for personal corporate mailboxes.
   5. Review the information.
   6. Integrate the mailbox by selecting the I acknowledge option.
   7. Select Connect.
   8. Optional: Expand the Set up personal mailbox section to view the connected mailboxes.
      Note:

      At least one mailbox must be connected to view the connected mailboxes.