Reminder table

  • Release version: Australia
  • Updated July 29, 2026
  • 2 minutes to read
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    Summary of Reminder table

    The Reminder table in ServiceNow enables automatic generation of reminders for task records. It supports any table that extends the Task table, such as the Incident table. Reminders help ensure timely awareness and action on tasks by notifying users before key task deadlines.

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    Key Features

    • Integration with Task tables: The Reminder table can be added as a related list to forms like Incident for easy access and management.
    • Access Control: By default, only administrators can create or modify reminders. To allow other users, create and read ACL rules must be configured with appropriate roles.
    • Reminder Timing: The "Remind me" field sets how far in advance a reminder is sent, with preset options (15 min, 30 min, 1 hour, 2 hours) and the ability to add more options.
    • Reference Date Fields: Reminders use a date field on the parent task to determine when to trigger. Supported fields are Due date and Follow up; legacy fields like Activity due and SLA due cannot be used. Other date fields can be used through a workaround by initially selecting Due date or Follow up and then changing the field value.
    • Notification Methods: Reminders can be sent via Email or Outlook Calendar.
    • Customizable Content: The subject and notes fields allow users to specify the reason and additional comments for the reminder, with character limits of 100 and 8000 respectively.

    Practical Use for ServiceNow Customers

    Customers can use the Reminder table to improve task management by automating notifications before important task deadlines. Adding reminders to task-related forms enhances visibility and helps ensure key actions are not missed. Proper ACL configuration allows delegation of reminder creation beyond administrators. The flexibility in selecting reminder timing and notification method enables tailoring alerts to user preferences and organizational processes.

    To manage reminders, users can access the Reminder table directly or through related lists on task forms. Only active task records can have reminders. This functionality supports proactive task tracking and improved SLA adherence.

    The Reminder [reminder] table provides a way to auto-generate reminders for a task.

    Any table that extends the Task table, such as the Incident [incident] table, can use the Reminder [reminder] table.

    You can add Reminders as a related list to the Incident form by opening the form context menu, navigating to Configure > Related Lists, and then adding Reminders->Task.

    By default, only an administrator can create or modify a Reminder record. To enable non-administrators to create reminders, you must add create and read ACL rules to the Reminder [reminder] table and specify the user's role.

    Note:
    You can only create reminders for active task records.
    To access the Reminder table, type reminder.do in the filter navigator.
    Table 1. Reminder table
    Field Description
    Task Refers to the parent task record.
    User Specifies the user who has logged in to the system.
    Remind me Specifies the time before which the reminder must be sent. Available values are: 15 minutes, 30 minutes, 1 hour, and 2 hours. You can add values to this field as required.
    Note:
    Internally in the system, the value is always converted to minutes and then stored in the Remind me field.
    Before

    Refers to a date field on the parent task record.

    Note:
    The Activity due and SLA due fields are legacy fields with an UNKNOWN value that you can't use. You can only use the Due date and Follow up fields.

    Note the following details about using the Before field.

    • The parent task record must have a value in the field you specify. For example, if you select Due date, the parent task record must have a value in Due date before you can save the reminder.
    • You can use a date field other than Due date or Follow up by performing the following steps:
      1. Select either Due date or Follow upin the Before field.
      2. Save the reminder.
      3. Find the reminder in a list view using one of the following methods:
        • In the parent task record, configure the form, and then add Reminders as a related list.
        • Navigate to reminder.do and search for the reminder.
      4. In the list view, change the Before field value to a different date field from the parent task. Use the field name and make sure the field has a value. For example, enter work_start to use the Actual start field instead.

        Note that you can't make additional changes on the reminder form without changing the Before field value back to either Due date or Follow up.
    Using Specifies the method by which the reminder must be sent. Available options are: Send an Email and Outlook Calendar.
    Subject Specifies the subject or the reason of the reminder. Maximum number of characters allowed on this field is 100.
    Notes Provides a space where you can enter your comments regarding the reminder. Maximum number of characters allowed on this field is 8000.