Reminder table

  • Release version: Australia
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Reminder table

    The Reminder [reminder] table in ServiceNow allows you to auto-generate reminders linked to any task record, including those from tables extending the Task table like Incident. This feature helps ensure timely notifications related to tasks by sending reminders at configured times before key dates.

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    Key Features

    • Applicability: Reminders can be created for active task records only, such as incidents, and the Reminder table can be added as a related list on task forms for easy access.
    • Permissions: By default, only administrators can create or modify reminders. To enable other roles, you must configure create and read ACL rules on the Reminder table.
    • Reminder Timing: The "Remind me" field lets you specify when the reminder should be sent before a specified date field on the parent task. Default intervals include 15 minutes, 30 minutes, 1 hour, and 2 hours, with the option to add more values.
    • Date Fields: The "Before" field refers to a date field on the parent task. Only fields like Due date and Follow up are supported by default; legacy fields such as Activity due and SLA due are not usable. You can use other date fields by initially saving with Due date or Follow up and then modifying the Before value in list view.
    • Delivery Method: You can specify how reminders are sent, either via email or Outlook calendar.
    • Additional Details: The reminder includes a subject (up to 100 characters) and notes (up to 8000 characters) for context or comments.

    Practical Use for ServiceNow Customers

    ServiceNow customers can leverage the Reminder table to automate notifications for task-related deadlines, improving task management and response times. Adding the Reminder related list to task forms like Incident allows users to view and manage reminders easily. Configuring ACLs enables delegation of reminder creation to appropriate roles, enhancing operational flexibility. Understanding the constraints on date fields and how to customize reminder timings ensures reminders trigger accurately based on relevant task dates. Choosing the delivery method helps align reminders with user preferences and workflows.

    The Reminder [reminder] table provides a way to auto-generate reminders for a task.

    Any table that extends the Task table, such as the Incident [incident] table, can use the Reminder [reminder] table.

    You can add Reminders as a related list to the Incident form by opening the form context menu, navigating to Configure > Related Lists, and then adding Reminders->Task.

    By default, only an administrator can create or modify a Reminder record. To enable non-administrators to create reminders, you must add create and read ACL rules to the Reminder [reminder] table and specify the user's role.

    Note:
    You can only create reminders for active task records.
    To access the Reminder table, type reminder.do in the filter navigator.
    Table 1. Reminder table
    Field Description
    Task Refers to the parent task record.
    User Specifies the user who has logged in to the system.
    Remind me Specifies the time before which the reminder must be sent. Available values are: 15 minutes, 30 minutes, 1 hour, and 2 hours. You can add values to this field as required.
    Note:
    Internally in the system, the value is always converted to minutes and then stored in the Remind me field.
    Before

    Refers to a date field on the parent task record.

    Note:
    The Activity due and SLA due fields are legacy fields with an UNKNOWN value that you can't use. You can only use the Due date and Follow up fields.

    Note the following details about using the Before field.

    • The parent task record must have a value in the field you specify. For example, if you select Due date, the parent task record must have a value in Due date before you can save the reminder.
    • You can use a date field other than Due date or Follow up by performing the following steps:
      1. Select either Due date or Follow upin the Before field.
      2. Save the reminder.
      3. Find the reminder in a list view using one of the following methods:
        • In the parent task record, configure the form, and then add Reminders as a related list.
        • Navigate to reminder.do and search for the reminder.
      4. In the list view, change the Before field value to a different date field from the parent task. Use the field name and make sure the field has a value. For example, enter work_start to use the Actual start field instead.

        Note that you can't make additional changes on the reminder form without changing the Before field value back to either Due date or Follow up.
    Using Specifies the method by which the reminder must be sent. Available options are: Send an Email and Outlook Calendar.
    Subject Specifies the subject or the reason of the reminder. Maximum number of characters allowed on this field is 100.
    Notes Provides a space where you can enter your comments regarding the reminder. Maximum number of characters allowed on this field is 8000.