Configure Adobe Acrobat Sign for external content indexing

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
  • Create and authorize an OAuth 2.0 application in Adobe Acrobat Sign to allow the Adobe Acrobat Sign external content connector to access your Adobe Acrobat Sign source system.

    Before you begin

    You need to be an administrator in the Adobe Acrobat Sign.

    Role required: none

    About this task

    The Adobe Acrobat Sign external content connector retrieves documents from agreements in your Adobe Acrobat Sign source system using the Adobe Acrobat Sign REST API.

    To allow the connector to access your Adobe Acrobat Sign content via the REST API, you must configure and authorize an API application with OAuth 2.0 in Adobe Acrobat Sign. Your connector administrator can use settings copied from this application to configure the Adobe Acrobat Sign external connector for proper connection to your source system.

    Procedure

    1. In Adobe Acrobat Sign, create a new API application for the Adobe Acrobat Sign external content connector.
      1. Navigate to your Adobe Acrobat Sign instance and log in with administrator credentials.
      2. In the application menu, select API.
        If the API menu item isn't visible, select Account instead.
      3. In the account menu, navigate to Adobe Sign API > API Applications.
      4. Select the Create icon .
      5. On the Create form, fill in the fields.
        Field Description
        Name Name for your API application. As an example, you might enter ServiceNow external content connector.
        Display Name Display name for your API application. As an example, you might enter ServiceNow external content connector.
        Domain Domain for your API application. Select CUSTOMER.
      6. Select Save.
      Adobe Acrobat Sign creates your new API application.
    2. Copy the application ID and secret for your new API application.
      1. On the API Applications page, copy the application ID for your new API application and store it in a secure location.
        Important:
        Your external content connector administrator needs this application ID when configuring the Adobe Acrobat Sign external content connector.
      2. Select the API Applications entry for your new API application.
        The action menu for your new API application appears.
      3. In the action menu, select View/Edit.
      4. Copy the application secret for your new API application and store it in a secure location.
        Important:
        Your external content connector administrator needs this application secret when configuring the Adobe Acrobat Sign external content connector.
    3. Configure OAuth 2.0 settings for your new API application.
      1. On the API Applications page, select the entry for your new API application.
        The action menu for your new API application appears.
      2. In the action menu, select Configure OAuth for Application.
      3. On the Configure OAuth form, fill in the fields.
        Field Description
        Redirect URI Enter https://<instance-name>.service-now.com/oauth_redirect.do, replacing <instance-name> with your ServiceNow AI Platform instance name.
        Enabled Scopes For each of the following scopes, select the Enabled? option and set the Modifier to account:
        • user_read
        • agreement_read

    What to do next

    Provide the following items to your connector administrator:
    • The base URL for your Adobe Acrobat Sign instance. This URL is typically https://<host>.<data-center>.adobesign.com/, where <host> is secure or your organization name and <data-center> is the shard ID for your Adobe Acrobat Sign data center. For a list of Adobe Acrobat Sign data centers, see https://helpx.adobe.com/sign/using/adobesign-data-centers.html.
    • The API application ID that you copied in step 2.a.
    • The API application secret that you copied in step 2.d.

    Your connector administrator needs these items to configure an Adobe Acrobat Sign external content connector to retrieve documents and security principals from your Adobe Acrobat Sign source system.

    For details on creating and configuring a Adobe Acrobat Sign external content connector, see Create an Adobe Acrobat Sign external content connector.